Kelly Harbac Email & Phone Number

Atlanta Metropolitan Area

Providing software support for the CatDV PAM, MAM and DAM application.

Alpharetta, Georgia, United States

Provided Mission Critical remote support for the HPE 3PAR disk array, StoreServ Management Console and Fibre Channel Switches.• Assisted peers and customer support in virtual rooms and helped peers with Mission Critical processes to maintain customer satisfaction and loyalty.• Worked with Trier 3 and Escalation Engineers to triage customer issues and worked with cross-functional teams to find root cause and provide solutions.• Worked directly with customers to address real time hardware and software issues.• Deconstructed complex technical terms into easily understandable information.

Alpharetta, Georgia, United States

Provided remote support for the EVA disk array, Command View EVA software and Fibre Channel Switch hardware and software.• Assisted customers and onsite engineers with troubleshooting hardware and software issues.• Worked with customers and onsite engineers with installs and upgrades on the EVA.• Assisted customers with the install, upgrade, and usage of Command View EVA.• Analyzed and reviewed hardware logs to determine issues.

Kennesaw, Georgia, United States

Provided remote support for the HP tape storage products and HP Library and tape tools software.• Worked with customers and onsite engineers with installs, upgrades and troubleshooting on the tape storage products.• Assisted with the testing of HP Library and tape tools.• Developed and maintained the Data Protection website.

Kennesaw, Georgia, United States

Provided onsite hardware and software support for the HP 9000 computers, tape libraries, optical jukeboxes and fibre channel switches.• Replaced failed hardware components and performed hardware upgrades.• Performed firmware and software upgrades.

Small Arms/Artillery Repairer• Performed Maintenance and repairs on small arms and artillery weapon systems.• Traced circuits and analyzed electrical problems using schematic diagrams.• Maintained government property and inventory of weapon parts.• Responsible for the health, welfare, training, and development of soldiers.