Kelly Hartz Email & Phone Number

Suwanee, Georgia, United States

Experience unparalleled IT solutions delivered with heart and soul. Work with a partner who speaks your language, powers your business, and allows you to focus on what you do best.

Atlanta Metropolitan Area

• Eclipse Networks is an Atlanta area “Managed Service Provider” (MSP) serving small businesses with outsourced information technology (IT) support across various industries. • Served on executive management team to instill company values, adjust or adopt standard procedures and grow the business. • Facilitated quarterly customer meetings to understand their business needs and align our technology solutions with their interests. Discussion topics revolved around overall satisfaction, forward planning for support and growth of their network, servicing technology needs, security protection, annual budgeting, accounting clarification, renegotiating agreements and deepening of relationships. • Served as primary outreach representative to broaden our community presence in multiple chambers of commerce including Cobb, Greater North Fulton, Forsyth, Alpharetta, Dekalb, Gwinnett and Dawson chambers. I was responsible for planning sponsorships and focused our attention on small business series, afterhours networking, women in the workforce and golf tournaments. • Managed partnership with Georgia Swarm pro lacrosse league (NLL) for advertising, events, ticket giveaways and customer appreciation. • Applied for and won awards such as Connect IT MSP of the Year 2020, Best of Forsyth 2022, Cobb Small Business of the Year 2020 through 2023 to gain credibility and recognition in the public eye.• Coordinated marketing efforts involving swag and gifts for customers, prospects and chamber members. • Communicated with customers and prospects through digital email campaign.

Norcross, Ga

• LAN System / Headwaters is an Atlanta area “Managed Service Provider” (MSP) serving business professionals with outsourced information technology (IT) support across various industries.• Engaged with MSP customer base for quarterly business reviews, consulting with 65 local clients about security and technology; Improved customer satisfaction through facilitating in person meetings, gaining understanding of each customer’s needs and how our solutions benefit them• Acted as vital liaison and escalation point between customers, service and fulfillment teams; prioritized initiatives and delegated action items while seeing them through to customer’s complete satisfaction• Designed and implemented impactful marketing strategies resulting in 95% of customers increasing security packages, and 85% of targeted selections upgrading hardware to supported versions. Formulated brand strategy campaigns consisting of a combination of messages across email, social media, brochure collateral, phone calls and visits. Utilized tools such as Constant Contact, MailChimp, Facebook, Twitter, LinkedIn, Office Suite and Adobe• Expanded community relationships and partnership reach through frequent participation in city planning meetings, member engagement and panel discussions• Publicly spoke and presented as brand ambassador at business networking international (BNI) meetings

Norcross, Ga

LAN System Services was acquired by Headwaters Group May 31, 2017. • Drove organization with decisive leadership, strategic direction and overall operational management• Responsible for legal and accounting matters throughout acquisition, reporting financial reviews to company president. Eased the transition phase post-acquisition by re-establishing vendor partnerships, obtaining new credit lines, migrating Sage to a new set of books with beginning balances, and attentively communicating with the customer base regarding any changes they would experience• Successfully completed software migration projects for improved tools such as Sage Accounting following the acquisition, ticketing software from Tigerpaw to Kaseya and customer relationship management (CRM) software from HubSpot to PipeDrive• Steered internal training programs for employee growth and development. Empowered team through consistent performance reviews as well as training on our internal tools

Norcross, Georgia

• Orchestrated and oversaw service desk with a constant 80 to 120 technical support tickets and projects open at any time. Utilized strong organizational planning and communication skills towards improving operational efficiency• Equipped technicians with organized scheduling, resources and tools needed to perform duties• Maintained all accounts payable, accounts receivable and collections• Transformed budget by sourcing optimal pricing from vendors and partners with annual cost reviews • Filed sales and use taxes within multiple counties each month• Reconciled monthly banking and credit line statements• Performed checks and balances on all incoming and outgoing inventory• Collaborated with WordPress design team on website revision and brochure content under both company names• Maintained contact database and tracked prospect activity• Responsible for ordering and distributing new client and customer appreciation gifts • Recruited new engineering talent through careful screening process• Responsible for employee terminations and documentation when necessary• Ensured team motivation through positive feedback, incentives, events and gifts• Overcame obstacles through conflict resolution with personnel• Administered payroll, insurance and 401K benefits

Alpharetta, Georgia

• Leased residences up to 98% occupancy from low of 82%. Welcomed potential tenants, analyzed their needs and how our apartments might meet those needs. Toured the property, spotlighting the community benefits. Added value within customer budget, processed resident application and credit checks• Awarded by senior leaders to mentor and coach high-potential peers for advanced roles. This initiative was part of a formalized company training in Houston intended to develop future managers.

Gulfport, Mississippi

• Built book of business, cultivating new relationships in a new city with no prior connections• Represented the best interests of sellers and purchasers, meeting the unique needs of each• Coordinated schedules of home inspectors, appraisers, mortgage lenders and closing attorneys• Negotiated sale or purchase price based on area comparable properties