Kelly Hein Email & Phone Number

Edmonton, Alberta, CA

Edmonton, Ab, CA

• Managed multi-team IT service group of up to 20 members within Education & Information Technology department, spanning staff and faculty desktop support, learner technology support, and initial point of contact service.
• Led team to Internal Client Satisfaction rating of 97% for 3 consecutive years.
• Generated 15% savings by spearheading central and distributed print vendor transition.
• Renegotiated cellular contract, securing 60% operational cost savings.
• Oversaw $2M annual operating budget and $500K - $750K capital budget.
• Procured, stewarded, and maintained end user technology assets for 1K+ staff and faculty members, and 17,500+ learners, throughout 7 campus locations.

Edmonton, Ab, CA

• Directed college projects and applied project management methodologies. Initiated, planned, executed, closed, and monitored and controlled processes to fulfill schedule, scope, budget, and quality objectives.
• Oversaw Network Infrastructure Review project by supervising major architecture design review.
• Created business cases, project charters, and project plans for Exchange Upgrade / Cloud email project, Dark Fibre Initiative, and Service Desk software implementation.
• Streamlined and boosted service levels through revising PMO reporting, management processes, and procedures.

Dawson Creek, BC, CA

• Provided strategic guidance and planning related to Information Systems. Protected and ensured the security and privacy of information and the physical assets of the college though the creation and enforcement of.
• Negotiated significant network bandwidth upgrades to all campus locations with Ministry of Advanced Education (MoAE) / Provincial Learning Network (PLN).
• Established and controlled $1.8M+ annual operational budget and $750K capital budget.
• Reduced operational budget by approximately $100K year over year, while increasing services through innovative thinking and effective use of technology.
• Planned and directed network and technology upgrades including server virtualization, backup and disaster recovery, and “forklift” ubiquitous network upgrade to provide secure and robust computing environment.
• Developed technology related policies and procedures to comply with organizational IT governance, security and risk management needs.

Dawson Creek, BC, CA

• Provided research, analysis, and recommendations to senior administration for the implementation of business software solutions for the Finance, Payroll, Human Resources departments, as well as Internet / Intranet web.
• Developed and managed project plan for $600K Enterprise Resource Planning (ERP) software implementation, including recommendation of an ERP solution, negotiation and supervision of vendor and consultant contracts, and.
• Deployed Ellucian Colleague Finance, Human Resources, and Payroll modules under budget and within planned timelines.

Dawson Creek, BC, CA

• Maintain, upgrade, troubleshoot Mitel (SX-2000, 3300 ICP) telephone network. Support and train telephone users. Assist users with software and hardware related problems. Install, upgrade, maintain and repair servers.
• Plan, execute changes, maintain, upgrade, and administer educational communications network
• Oversee planning, implementation, installation, upgrades, maintenance, repair, and administration of local and wide area network hardware, software, infrastructure, and processes
• Plan, put into operation, and administer a Computerized Maintenance Management System Work Order System

Supervise day-to-day office operations for 40+ employee shop. Dispatch trucks and employees. Hire, supervise, and discipline employees as necessary. Track employee hours and jobs. - Improved employee working conditions through encouraging a strong safety culture, responsible for the purchase of additional safety equipment to protect employees in the field.

Mba, Mba - Executive Management

Leadership Skills Certificate Program, Master Of Business Administration - Executive Management

Mechanical Design Drafting