Kelly Hein work email
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Kelly Hein personal email
Build strong, positive, and responsive IT | Build business through secure, effective technologyTransform IT departments of NO to a culture of YES. Build and empower Information Technology teams to exceed business objectives in responsible, secure, strategic, and positive ways. Enable businesses and drive productivity through targeted technology, processes, tools, and solutions.Technology | IT Leadership | Information Security | Strategic Planning
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Information Technology ManagerEdmonton Exchanger Jun 2022 - PresentEdmonton, Alberta, Ca -
Information Technology Leader - Between EngagementsNone Oct 2019 - Jun 2022
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Manager, Service CentreNorquest College Sep 2016 - Oct 2019Edmonton, Ab, CaManaged multi-team IT service group of up to 20 members within Education & Information Technology department, spanning staff and faculty desktop support, learner technology support, and initial point of contact service desk.• Led team to Internal Client Satisfaction rating of 97% for 3 consecutive years.• Generated 15% savings by spearheading central and distributed print vendor transition.• Renegotiated cellular contract, securing 60% operational cost savings.• Oversaw $2M annual operating budget and $500K - $750K capital budget.• Procured, stewarded, and maintained end user technology assets for 1K+ staff and faculty members, and 17,500+ learners, throughout 7 campus locations. -
Project Manager - It Infrastructure And ServicesNorquest College Oct 2015 - Sep 2016Edmonton, Ab, CaDirected college projects and applied project management methodologies. Initiated, planned, executed, closed, and monitored and controlled processes to fulfill schedule, scope, budget, and quality objectives.• Oversaw Network Infrastructure Review project by supervising major architecture design review.• Created business cases, project charters, and project plans for Exchange Upgrade / Cloud email project, Dark Fibre Initiative, and Service Desk software implementation.• Streamlined and boosted service levels through revising PMO reporting, management processes, and procedures.
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Director, Information Technology ServicesNorthern Lights College Apr 2011 - Oct 2014Dawson Creek, Bc, CaProvided strategic guidance and planning related to Information Systems. Protected and ensured the security and privacy of information and the physical assets of the college though the creation and enforcement of policies and procedures. Guided and oversaw activities of Information Technology Services, infrastructure, and customer support. Provided management, guidance, mentorship, succession planning, direction, and leadership to the support and networking technicians. Maintained external 3rd-party contractual relationships.• Negotiated significant network bandwidth upgrades to all campus locations with Ministry of Advanced Education (MoAE) / Provincial Learning Network (PLN).• Established and controlled $1.8M+ annual operational budget and $750K capital budget.• Reduced operational budget by approximately $100K year over year, while increasing services through innovative thinking and effective use of technology.• Planned and directed network and technology upgrades including server virtualization, backup and disaster recovery, and “forklift” ubiquitous network upgrade to provide secure and robust computing environment.• Developed technology related policies and procedures to comply with organizational IT governance, security and risk management needs. -
Manager Of Special ProjectsNorthern Lights College Nov 2009 - Apr 2011Dawson Creek, Bc, CaProvided research, analysis, and recommendations to senior administration for the implementation of business software solutions for the Finance, Payroll, Human Resources departments, as well as Internet / Intranet web systems.• Developed and managed project plan for $600K Enterprise Resource Planning (ERP) software implementation, including recommendation of an ERP solution, negotiation and supervision of vendor and consultant contracts, and development of solutions for implementation obstacles.• Deployed Ellucian Colleague Finance, Human Resources, and Payroll modules under budget and within planned timelines.
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Telecommunications And Information Technology AssistantNorthern Lights College Apr 2008 - Nov 2009Dawson Creek, Bc, CaMaintain, upgrade, troubleshoot Mitel (SX-2000, 3300 ICP) telephone network. Support and train telephone users. Assist users with software and hardware related problems. Install, upgrade, maintain and repair servers, workstations, and personal computers. Perform network administration duties as required.• Plan, execute changes, maintain, upgrade, and administer educational communications network• Oversee planning, implementation, installation, upgrades, maintenance, repair, and administration of local and wide area network hardware, software, infrastructure, and processes• Plan, put into operation, and administer a Computerized Maintenance Management System Work Order System
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Assistant ManagerEveready Industrial Services Corp. 2000 - 2001Supervise day-to-day office operations for 40+ employee shop. Dispatch trucks and employees. Hire, supervise, and discipline employees as necessary. Track employee hours and jobs. - Improved employee working conditions through encouraging a strong safety culture, responsible for the purchase of additional safety equipment to protect employees in the field - Responsible for completing customer billing for a $2M operation
Kelly Hein Skills
Kelly Hein Education Details
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Royal Roads UniversityMba - Executive Management -
Royal Roads UniversityMaster Of Business Administration - Executive Management
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British Columbia Institute Of TechnologyMechanical Design Drafting
Frequently Asked Questions about Kelly Hein
What company does Kelly Hein work for?
Kelly Hein works for Edmonton Exchanger
What is Kelly Hein's role at the current company?
Kelly Hein's current role is Information Technology Manager.
What is Kelly Hein's email address?
Kelly Hein's email address is kh****@****shaw.ca
What schools did Kelly Hein attend?
Kelly Hein attended Royal Roads University, Royal Roads University, British Columbia Institute Of Technology.
What skills is Kelly Hein known for?
Kelly Hein has skills like Leadership, Project Management, Management, Strategic Planning, Troubleshooting, Team Building, Leadership Development, Information Technology, System Administration, It Management, Team Leadership, Change Management.
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