Kelly Heitefuss Email & Phone Number

Middletown, Pa, Us

Hershey, Pennsylvania

Middletown, Pa

Manage tuition, fundraisers and other finances for annual recital, equipment, and studio needs using Microsoft Excel.Teach students, ranging from preschool to adults, in different styles and skill levels.Compile and edit music for an age appropriate show using Roxio Creator Basic.Design tickets, programs and advertisements via Microsoft Publisher.Compose letters, calendars, check lists and other documents for students in Microsoft Word.Create playlists using iTunes and Windows Media Player to burn to CD.Utilize Microsoft Outlook Express to handle business by e-mail.Moderate business Facebook and contact local news media in regards to studio events.

Harrisburg, Pennsylvania Area

Assist customers in a call center environment with device issues.Open network tickets and educate customers in regards to network outages.Adhere to and monitor personal performance statisticsKeep informed by participating in training of new products and processesProvide feedback for a seamless call handling process.Supply management with call drivers during periods of increased call volume.Expert in smart phone support; software, syncing, and set up of personal and corporate e-mail.Certified in Android Operating SystemAssist in creating Power Point presentations on work related topics for training purposes. Create and edit videos for quarterly meetings and projects.

Assist customers in a call center environment with device issuesOpen network tickets and educate customers in regards to network outagesAdhere to and monitor personal performance statisticsKeep informed by participating in training of new products and processesProvide feedback for a seamless call handling processSupply management with call drivers during periods of increased call volumeExpert in smart phone support; software, syncing, and set up of personal and corporate e-mailProjectsWork on escalated call scenarios to assist management and other departmentsDesign and create posters for team motivational purposesCreate PowerPoint presentations for weekly team meetings

Assist customers with finding pets and productsAnswer pet-related questions, in person and by phoneCare for animals by feeding and cleaning in-store habitats

Collected admissions moneyPrepared food orders for customersKept tally of pool capacity each day

Bachelor Of Science, Information Technology

Completed Bachelor’s degree in an online environment while working full time. Introductory courses taken in web publishing and programming.

Bachelor Of Science, Information Technology