Kelly H. Ellis, Pmp Email & Phone Number

• Set CRN’s path for building capacity to meet growth goals
• Operationalize CRN’s strategy to meet financial and NPS goals
• Establish policies that balance risk management, CRN values, and support NPS performance
• Guide the recruiting, hiring, and contracting efforts for all CRN activities
• Create, engage, and nurture the CRN community of Coaches and staff
• Oversee CRN's people management initiatives

Greater San Diego Area

• Managed the strategy, creation, and implementation of virtual infrastructures for internal and external use
• Analyzed current business strategies to ensure alignment with current and planned operations infrastructure
• Established guidelines, policies, and accountability structures for all levels of the organization
• Served as the internal and external subject matter expert on program policies, procedures, and systems
• Oversaw Coach team hiring, contracting, and performance management
• Created, documented, and nurtured the CRN community of Coaches

Washington D.C. / Greater San Diego Area

• Managed multiple, complex programs with over 1,000 Participants around the globe
• Established project timetables, milestones, and checkpoints for all programs
• Planned, monitored, and evaluated program and project status based on established timelines
• Developed, motivated, and trained a global Coach community and team

Washington, D.C.

• Established the process for program registration, program status tracking, and metrics-based client reporting
• Supervised the creation of a web-based scheduling system for client and internal use
• Maintained and compiled data for all client reports to ensure programs were aligned with established goals

Washington D.C. Metro Area

• Researched business and social media topics, presented data in a concise and executive-friendly manner
• Managed projects, coordinated with cross-department individuals to ensure the timely completion of products
• Composed and edited materials to be presented to all levels of the company
• Coordinated logistics and schedules to guarantee smooth operations for the Vice President
• Contracted and organized special events, incentive plans, and international travel

Columbia, South Carolina Area

• Created and applied a system for all incoming volunteers, focused on community building and communication
• Mentored volunteers through the application process and evaluated procedures to ensure efficiency
• Interviewed and placed volunteers, observing for volunteer satisfaction and engagement
• Maintained and executed quality-control procedures on all volunteer database information

Charleston, South Carolina Area

• Researched counties for inclusion in sponsorship
• Organized travel for special events
• Received, processed, and cataloged sponsorship checks
• Additional administrative duties, as applicable