Kelly Helmuth Email & Phone Number

• Sr Business Manager for Microsoft for the Security Marketing Org: Provided support for CoS and CVP driving critical ROB for LT and org, FY planning to meet key milestones, and employee satisfaction changes.• Sr Program Manager/Comms Strategist with Delightful Communications for multiple Microsoft accounts: Delivered comprehensive material to clients for general marketing and large-scale event needs.

Business management support for CoS and CVP in areas of ROB management, customer engagements, and operations development/tracking for the Azure Apps, Infra & IoT exec office. • Created content and managed required workback schedules for key global org meetings and events. • Established and maintained multiple views of key ROB dates and deliverables for CVP and LT.• Developed and implemented consistent tracking and reporting tools for CVP and LT customer activities that provides key history in one central location and timely visibility to actions. • Ensured key stakeholders weighed in and CVP was appropriately prepared for all customer engagements/trips. • Managed special projects including: TINYpulse survey strategy development, change management, report analysis, communications and strategy support, quarterly awards payouts, and SharePoint development.

Bellevue, Washington

Workforce Experience team manages sourcing of employee feedback on technology treads and usage gaps across all levels of employees, recommending enterprise wide improvements to leadership. • Managed vendor relationship and deployment of new Kiosk channel at Headquarters by preparing and delivering against project timelines. • Developed Kiosk technical support model and training to allow for maximum Kiosk availability. • Utilization of Qualtrics for survey development, email deployment, analysis, and offsite conference training and learning from diverse experts.• Partnered with HR to create and manage frequent responders’ database, referenced for weekly and quarterly outreaches.

Redmond, Wa

Responsible for executive support for the One Commercial Partner organization during a critical partner business and eco-system transformation. • Established with key stakeholders and drove the organizations rhythm of business. • Operationalized and facilitated OCP Learning series focused on key internal and partner education.• Prepared and executed leadership agendas, ensuring key decision makers, focused presentations and detailed auditing of action items. • Managed special projects: SharePoint simplification and maintenance, budget tracking, compliance reporting, business planning, and head count movement in partnership with HR and Finance.

Seattle, Wa

Managed client full life cycle operations ensuring efficient business flow. • Created and implemented standardized process and communications tools built on organizational goals ensuring efficient program sequencing from contract through delivery.• Managed client accounts from initiation through evaluation including customized contract generation, payment tracking, website/webinar access and implementation. Creation of contingency plans to meet unique client needs resulting in high level customer satisfaction. • Constructed, launched and analyzed survey results to define program performance, which delivered a strong company marketing tool. • Strategic team partner in an evolving business model. Responsible for generation of partnerships, staff recruitment and training. Procured lead generation.

Redmond, Wa

OSG (2013 – 2014)Managed the liaison function for the Operating Systems Staffing team responsible for the analysis/reporting of monthly trends.• Developed key budget tracking of forecast vs actual financials and targeted customer satisfaction (CSAT) results for multiple audiences. Interfaced with finance, diversity, compete, customer satisfaction, and reporting centers.• Drove Operating Systems Staffing team priorities consistent with the Center of Excellence teams, including new feature requests and/or change requests to enhance the team's productivity. Windows Phone (2012 – 2013)Managed the Staffing Associate team in daily operations, process and systems improvements. • Actively sought out and analyzed alternative business practices in process improvement development to reduce ambiguity and enhance team function in an environment of constant change. • Enforced compliance rules and standards while maintaining efficient day to day operations.

Redmond, Wa

Led the Windows Phone Staffing Associate team with added impact in the following areas:• SA consultant during the Skype acquisition to analyze roadblocks delaying critical deadlines in system data migration. Resultant team integration design changes enabled the Skype recruiting team to open and recruit against over 200 requisitions. • Successfully program managed 6 recruiting events (4 domestic and 2 international) and ongoing model development with budgets ranging to $30,000, accounting for 25% of external hires. • Drove the processing and consulting on internal international hires, partnering closely with client aligned Staffing Consultants and HRBPs. Managed the extension of all Windows Phone internal international offers, including facilitating visa processing and relocation to US policy, consistently. • Developed and delivered staffing process trainings across multiple levels and provided modified trainings incorporating legal limitations to the Skype group in Palo Alto, CA and London.

Redmond, Wa/ Issaquah, Wa

• Supervised 5-8 member team including all daily activities, on job training, and performance evaluation. • Responsible for weekly team status reports, preparation and facilitation of team meetings.• Assumed progressive IT SME (Subject Matter Expert) through out Supervisor and RC roles: Troubleshoot all potential issues.  Liaison between RC group and Microsoft with IT tool issues. Provide input on enhancement development and participate in testing pre launch. • Responsible for logistical coordination of the interview process to speed candidates through recruitment efficiently. Maintained all responsibilities of a Sr RC/Lead.

Palo Alto, Ca

• Researched, administered, and maintained extensive contact database for a multiple banker international investment banking firm. • Provided functionality and design changes to improve user utility of new database system. Administered testing and maintenance.