Head Of Performance
Current
Feb 2024 - Present
AeroLeads people directory · profile
Kelly Henshall Email & Phone Number
Head of Performance at West Midlands Trains
at
West Midlands Trains
1 work email found
@wmtrains.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Performance at West Midlands Trains
Location
Greater Stoke-On-Trent Area, United Kingdom
Company size
Who is Kelly Henshall? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Kelly Henshall is listed as Head of Performance at West Midlands Trains at West Midlands Trains, a with 449 employees, based in Greater Stoke-On-Trent Area, United Kingdom. AeroLeads shows a work email signal at wmtrains.co.uk and a matched LinkedIn profile for Kelly Henshall.
Kelly Henshall previously worked as Head of Performance at West Midlands Trains and Head of Client Relationships & Contracts at West Midlands Trains. Kelly Henshall holds Ba (Hons), Tourism And Business Studies from University Of Derby.
Company email context
Email format at West Midlands Trains
This section adds company-level context without repeating Kelly Henshall's masked contact details.
{first}.{last}@wmtrains.co.uk
89% confidence
AeroLeads found 1 current-domain work email signal for Kelly Henshall. Compare company email patterns before reaching out.
Profile bio
About Kelly Henshall
A highly skilled senior manager with a range of experience within the travel and transport industry. Commercial acumen and a proven ability to make viable contributions at senior business management level. Excellent communicator with exceptional customer service skills; with a proven track record in delivering results within a rapid change environment. Extensive experience in leading, developing and motivating teams to achieve their objectives and interacting well with stakeholders across all levels of the business.
Listed skills include Change Management, Management, Transportation, Contract Management, and 21 others.
Current workplace
Kelly Henshall's current company
Company context helps verify the profile and gives searchers a useful next step.
West Midlands Trains
12 roles · 20 years
Kelly Henshall work experience
A career timeline built from the work history available for this profile.
Head Of Client Relationships & Contracts
Sep 2021 - Feb 2024
Head Of Franchise & Access Contracts
Apr 2018 - Sep 2021
Head Of Franchise Management & Development
Day to day management of the Franchise Agreement ensuring obligations are met, negotiating contract changes and implementing the Direct Award contract. Liaison with the Department for Transport on all aspects of the franchise. Also responsible for the Service Quality, PGI, FPM checks and accessibility issues. Also a qualified TotalSDI facilitator.
Dec 2017 - Sep 2021
Head Of Franchise Management & Development
London Midland
Day to day management of the Franchise Agreement ensuring obligations are met, negotiating contract changes and implementing the Direct Award contract. Liaison with the Department for Transport on all aspects of the franchise. Also responsible for the Service Quality audit team and accessibility issues. Recently qualified as a TotalSDI facilitator.
Mar 2013 - Dec 2017
Customer Relations Manager
National Rail Enquiries
Oct 2010 - Mar 2013
Passenger Link Executive
Passenger Focus
Aug 2009 - Oct 2010
Director
Betchley Associates Ltd
Consultancy and interim management work undertaken in customer service in the rail sector. Specifically:- Customer service bid writer for Serco on the Tyne and Wear Metro bid- Process mapping and streamlining for National Rail Enquiries- CRM test script and scenario writing.
Feb 2009 - Oct 2010
Head Of Customer Service
Responsible for Customer Relations, Revenue Protection, Prosecutions, Information, Security, Accessibility, Contact Centre contract management.
2007 - 2009
~2 yrs
Customer Relations Manager
Managed the customer relations team dealing with complaints and enquiries; managed station cleaning contracts; led on accessibility issues; wrote specification, tendered and implemented new CRM system; chaired the industry Passenger Information Strategy Group; member of National Rail Enquiries Scheme Council.
Jan 2002 - Nov 2007
May 2001 - Dec 2001
Heathrow Operations Performance Analyst
Flight delay analysis, aircraft dispatch performance.
Jul 1999 - Jun 2000
Team & coworkers
Colleagues at West Midlands Trains
Other employees you can reach at wmtrains.co.uk. View company contacts for 449 employees →
SC
Steve Cooke
Colleague at West Midlands TrainsWest Midlands, England, United Kingdom
View →
GM
Gary Mullins-Downes
Colleague at West Midlands TrainsBirmingham, England, United Kingdom
View →
KF
Kiefer Fitzhugh
Colleague at West Midlands TrainsWolverhampton, England, United Kingdom
View →
JF
James Farnsworth
Colleague at West Midlands TrainsWillenhall, England, United Kingdom
View →
AH
Amy Hill
Colleague at West Midlands TrainsHalesowen, England, United Kingdom
View →
TW
Tim Williams
Colleague at West Midlands TrainsPenkridge, England, United Kingdom
View →
KM
Kaye Mcpherson-Swallow
Colleague at West Midlands TrainsNorthampton, England, United Kingdom
View →
RP
Rio Pearce
Colleague at West Midlands TrainsUnited Kingdom
View →
SN
Sunny Nandra Acma Cgma
Colleague at West Midlands TrainsWest Midlands, England, United Kingdom
View →
CF
Claire Finch
Colleague at West Midlands TrainsBurntwood, England, United Kingdom
View →
Steve Cooke
Colleague at West Midlands TrainsWest Midlands, England, United Kingdom
View →
GM
Gary Mullins-Downes
Colleague at West Midlands TrainsBirmingham, England, United Kingdom
View →
KF
Kiefer Fitzhugh
Colleague at West Midlands TrainsWolverhampton, England, United Kingdom
View →
JF
James Farnsworth
Colleague at West Midlands TrainsWillenhall, England, United Kingdom
View →
AH
Amy Hill
Colleague at West Midlands TrainsHalesowen, England, United Kingdom
View →
TW
Tim Williams
Colleague at West Midlands TrainsPenkridge, England, United Kingdom
View →
KM
Kaye Mcpherson-Swallow
Colleague at West Midlands TrainsNorthampton, England, United Kingdom
View →
RP
Rio Pearce
Colleague at West Midlands TrainsUnited Kingdom
View →
SN
Sunny Nandra Acma Cgma
Colleague at West Midlands TrainsWest Midlands, England, United Kingdom
View →
CF
Claire Finch
Colleague at West Midlands TrainsBurntwood, England, United Kingdom
View →
1 education record
Kelly Henshall education
FAQ
Frequently asked questions about Kelly Henshall
Quick answers generated from the profile data available on this page.
What company does Kelly Henshall work for?
Kelly Henshall works for West Midlands Trains.
What is Kelly Henshall's role at West Midlands Trains?
Kelly Henshall is listed as Head of Performance at West Midlands Trains at West Midlands Trains.
What is Kelly Henshall's email address?
AeroLeads has found 1 work email signal at @wmtrains.co.uk for Kelly Henshall at West Midlands Trains.
Where is Kelly Henshall based?
Kelly Henshall is based in Greater Stoke-On-Trent Area, United Kingdom while working with West Midlands Trains.
What companies has Kelly Henshall worked for?
Kelly Henshall has worked for West Midlands Trains, London Midland, National Rail Enquiries, Passenger Focus, and Betchley Associates Ltd.
Who are Kelly Henshall's colleagues at West Midlands Trains?
Kelly Henshall's colleagues at West Midlands Trains include Steve Cooke, Gary Mullins-Downes, Kiefer Fitzhugh, James Farnsworth, and Amy Hill.
How can I contact Kelly Henshall?
You can use AeroLeads to view verified contact signals for Kelly Henshall at West Midlands Trains, including work email, phone, and LinkedIn data when available.
What schools did Kelly Henshall attend?
Kelly Henshall holds Ba (Hons), Tourism And Business Studies from University Of Derby.
What skills is Kelly Henshall known for?
Kelly Henshall is listed with skills including Change Management, Management, Transportation, Contract Management, Stakeholder Management, Rail, Customer Service, and Public Transport.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Kelly Henshall you were looking for.
View similar profiles
