Kelly Hickenbottom Email & Phone Number

General Manager for the Reston Town Center location, managing over 100+ clients. Ensures proper training for two employees, giving them the tools to be well rounded salespeople and effective administrative assistants to our clients. Generates individualized proposals and agreements to cater to each client’s specific needs. Implements new products to new and existing clients. Maintaining contracts and licenses for every client, keeping in constant contact for our clients changing needs. Oversees accounts receivable ensuring timely payment from all clients. Fosters new business relations to continue centers growth by attending networking events, joining the chamber of commerce in appropriate neighborhoods, and being fully engaged in the community events in surrounding area. Effectively drafts and manages center budget operations

Ownership of the unfurnished sales program with a focus on closing business and implementing new sales initiatives.Completed move-in paperwork accurately and timely and provide high level of service to residents throughout their stay.Maintained detailed records relating to all sales activity.Inspected residence prior to move in to ensure everything has been prepared properly and maintains the AVE brand standards.Participated in sales meetings and marketing initiatives. Assisted with all sales activities including, but not limited to: outreach, sales blitzes, networking, attending tradeshows and chamber events, cross-promotion activities, creating PEP opportunities, social media and assisting with general promotions.Assisted with the coordination of events on site at AVE including corporate, realtor, chamber, and YPN events.Maintained office systems and procedures to ensure smooth office operations.

Led and managed all phases of the sales cycle from prospect identification through close of business and follow-on account management/customer service.Created pipeline by leveraging various sales channels to include the Internet and commercial broker leads. Served as liaison and representative of Metro Offices by attending networking events as well as growing the pipeline of potential clients.Proficient use of Client Relationship Management (CRM) software.Delivered excellent client service to new and existing clients with daily interaction to ensure theirbusiness needs were met. Conducted facility and product demonstrations at all available properties within Northern Virginia, DC and Maryland territories.Created and presented needs assessment evaluations and identified how the organizations products and services could best benefit the potential client in order to close business.Consistently exceeded monthly quota.Maintained above occupancy rates at all available properties within Northern VA,DC and MD territories.Developed and submitted renewal proposals.

Herndon, Va

Managed all office operations to include marketing, leasing, contract negotiations, customer relations, and fundamental IT issues. Responsibilities include hiring, training, and resolving disciplinary issues for front office staff. Daily contact with various vendors (T1 lines, furniture and equipment service, etc.)Client Invoicing Vendor negotiationsAccounts payables and receivablesGoldmine Database Administrator Marketing and PromotionsTrained new managers and attend monthly company meetings.Attended Networking events. Programed phones, key control, and equipment servicingResponsible for all special projects to include, but not limited to typing letters, mass mailings, copying, binding, desktop publishing, and producing brochures.

Health Professions And Related Clinical Sciences, Other

Health Professions And Related Clinical Sciences, Other

Associate Of Science (A.S.), Health Services/Science