With several years of experience across diverse industries, including customer service in the travel sector and quality control in manufacturing, I have honed a unique blend of skills that make me a versatile and highly effective professional. My career has been marked by a commitment to excellence, a deep understanding of customer needs, and a strong work ethic.In the travel industry, I’ve consistently gone the extra mile to ensure that every customer interaction is positive, memorable, and tailored to individual needs. Whether helping travelers navigate complex itineraries or resolving unexpected issues, my goal has always been to provide exceptional service. My bubbly and outgoing personality naturally puts customers at ease, and I thrive on creating an environment where they feel valued and cared for.In the realm of factory quality control, I’ve applied the same level of dedication, ensuring that products meet the highest standards before reaching the consumer. My attention to detail and proactive approach have led to significant improvements in quality assurance processes, reducing defects and enhancing overall product reliability.My achievements include consistently receiving top customer satisfaction scores in the travel industry.Leading a quality control initiative that reduced product defects by 20% within the first year.Developing and implementing training programs that improved team performance and efficiency.Driven by a passion for excellence and a desire to exceed expectations, I bring enthusiasm and positivity to every task. My outgoing nature and commitment to hard work make me a valued team member, always ready to tackle challenges and deliver outstanding results.
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Travel SpecialistCxloyalty Sep 2021 - Jun 2023Overseeing a team of travel agents and coordinators, providing guidance, training, and support to ensure high levels of customer service. Handling escalated customer inquiries or complaints, providing solutions in a timely and satisfactory manner. Implementing and monitoring service standards to ensure all clients receive top-notch travel support. Ensuring that all travel arrangements, including flights, accommodations, and transportation, are accurately booked and meet client requirements. Liaising with travel vendors and partners to negotiate rates, resolve issues, and ensure seamless service. Ensuring that all travel arrangements comply with Chase’s travel policies and procedures. Leveraging travel management software and tools to optimize booking processes and customer service. -
Supervisor Travel AdvisorConnection Loyalty Aug 2021 - Jun 2023Supervised and supported agents and clients in navigating the system, enhancing customer proficiency in using the website. Led frontline agents through structured training to maintain organized workspaces, which improved client rapport. Achieved a gold rating on Outbound calls, consistently delivering excellent customer service.Managed group meetings with frontline agents once a week to ensure quality of inbound calls and to go over graded calls for all agents.Assisted clients with surfing our online portal, also learning new information about travel destinations to give advice during bookings or our other services from hotels or car rentals. Stayed current with GDs and other tech advances to stay ahead and manage fast paced environments.
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Quality ControlJohnson Control Jan 2020 - Aug 2021Inspect products at different stages of production to ensure they meet quality standards and specifications. Also identify and document defects or deviations from quality standards, and report them to the production team for correction.Analyzing data from production processes to identify trends, deviations, and areas for improvement. Investigate the root causes of defects or quality issues and collaborate with the production team to implement corrective actions immediately.Maintaining accurate records of quality control activities, ensuring that all documentation meets regulatory requirements. Provide training to employees on quality standards, compliance requirements, and best practices.
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Customer ServiceSams Club Apr 2017 - Nov 2019Greeting and guiding members as they enter the store and provide information or directions to specific departments, products, or services. Address member inquiries about product availability, store policies, pricing, and membership benefits. Assist members with issues such as returns, exchanges, or concerns about products, ensuring that their problems are resolved efficiently and satisfactorily.Promoting membership benefits giving examples of different membership tiers ( Plus Membership) and encouraging upgrades when appropriate.Assisting with orders helping members with special orders, online purchases, and arranging for pickup or delivery of large items.
Kelly H Education Details
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Highland Park Career AcadamyPharmacy Tech -
Merit AmericaGoogle It Support Professional
Frequently Asked Questions about Kelly H
What is Kelly H's role at the current company?
Kelly H's current role is IT Support Specialist.
What schools did Kelly H attend?
Kelly H attended Highland Park Career Acadamy, Merit America.
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Kelly Kolb
Fort Lauderdale, Fl
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