Kelly Hancock Little Email & Phone Number

Florence, Sc, Us

South Carolina, United States

Hartsville, Sc

Daily office operation, including client and programs database management, coordination of donations and client program pick-ups. UW Hartsville provides myriad community resources for Darlington County through programs for fire victims, beds/bedding for seniors/kids, acute housing needs, coats/backpacks for kids, and supplying community charitable organizations with grant funds. I had to leave this position to assist with the care of a family member. Notable Achievements ♦ Rebuilt and updated programs databases to better track and report total community services provided with the ability to see percentages by zip code, by program, referral source, etc. This improved reporting is vital information as UW Hartsville continues to gain service areas as United Way readjusts territories, as well as to assess effectiveness of the programs provided.

Upper Cumberland, Tn

Daily operational & human capital oversight of 8 practices & 2 satellite offices. Direct management & staffing of over 50 associates & employed providers in primary care & 5 surgical specialties. Prepared budgetary requirements & weekly revenue projection reports. Oversaw transition to new corporate leadership, operations, IT/EMR Systems, policies, & procedures * Produced EMR reports to assess quality initiatives, encounter documentation, & new patient growth * Responsible for ensuring practice providers & associates were updated on corporate policy changes, new IT systems/processes, onboarding * Responsible for all position management duties from requisition to onboarding. Reconciled/Approved payroll, time cards & time off requests. Managed staff relations, satisfaction & conflict management. Completed evaluations, optimization of workloads, etc. * Coordinated & maintained agendas/minutes/follow-up items of Physician Practice Oversight Committee * Managed staff accesses to EMR * Reconciled invoices of service agreements, pharmaceuticals, supplies, utilities, contracted services, etc. * Produced Practice Newsletters. Notable Achievements ♦ Identified & implemented a cost-effective EMR transition process allowing providers ability to maintain daily patient volumes, producing positive customer service & a corporate cost savings over revenue loss that would have occurred from cutting back patient visits ♦ Implemented process for aiding high-volume surgeon’s patient documentation by adjusting staff roles & responsibilities, utilizing better technology, improving quicker billing ♦ Implemented process for surgical scheduling between the practices & hospital by developing easy-to-follow timelines & documentation requirements improving effectiveness of scheduling, prior authorizations & preadmission testing, patient satisfaction, & increased surgical volumes/revenues * Completed athenaNet for Executives (9/25/2015) & athenaCare Clinical Training Bootcamp (9/23/2015)

Cookeville, Tn - And Upper Cumberland

I was a founding Board Member, Board Secretary, as well as as the Local League Coordinator for the Cookeville Tennis Association, now known as the Upper Cumberland Community Tennis Association. I oversaw grant applications, marketing and membership for this start-up non-profit organization. In 2014, I was personally awarded USTA Tennessee's Community Volunteer of the Year Award, and the entire organization was awarded USTA Tennessee's Community Tennis Association of the Year Award.

Sparta, Tn

Independent Consulting in Medical Staff/Administration and Quality/Joint Commission Prep. * Quality Department – Consulted with Director of Nursing/Quality Director by assessing the hospital’s Accreditation survey readiness, specifically for the Environment of Care (EOC), Emergency Management and Life Safety areas for upcoming survey by The Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Examined and made appropriate recommendations for updating policy and procedure manuals to properly align with standards. Notable Achievements ♦ My recommendations were implemented and resulted in zero site survey deficiencies ♦ Highlands Medical Center was the only Capella Healthcare hospital to achieve zero deficiencies for EOC, Emergency Management and Life Safety during the 2014 JCAHO inspection cycle. * Administrative/Executive Office - assisted with hospital contract renewals, medical staff credentialing applications with MD Staff, and physician bonus calculations. After qualifying and verifying medical staff applications, presented to Credentials and Medical Executive Committees for review/approval, and prepared minutes/reports for Board of Directors for final review/approval.

Greater Phoenix Area

Licensed Realtor • Successfully ran profitable solo sales business in a competitive Phoenix market – Negotiated residential contracts from small lease agreements to million-dollar homes. Self-Produced brochures, fliers, photographs, and videos •. Created successful relationships with relocation firms, home inspectors, mortgage brokers and title companies. Also, utilized healthcare knowledge and experience to form alliances with local hospitals and healthcare companies. Provided community and home tours to healthcare recruits, which created an immediate stream of clients, with multiple repeat clients and referrals

Lebanon, Tn

• Maintained the organization and management of the Office of Medical Staff Affairs – Oversaw all credentialing and quality management of approximately 160 medical and allied health staff in compliance with The JCAHO standards, process and procedures for facility Medical Staff and Credentialing Services. Maintained medical staff database, organized meeting agendas, minutes, and follow-ups for all Medical Staff Committee meetings, and reported credentialing and quality information • Implemented and coordinated quality assurance and improvement activities for all Medical Staff and Physician Extenders, as well as all in-house continuing medical education programsNotable Achievements ♦ Within four months of employment successfully restructured and streamlined credentialing process improving overall organizational quality of medical staff files, increased compliance of expired credentialing files from 60% non-compliance to 100% compliance, re-credentialed 63 previously expired reappointments, completed credentialing process of 16 physicians whose applications had been pending over 1 year, and passed with no deficiencies a corporate audit of credentialing activity ♦ Passed The JCAHO Survey with no deficiencies - physician reviewer, impressed with my successful implementation of effective credentialing procedures, shared my process with other surveyed facilities across the United States that were experiencing organizational, quality and compliance issues in the Medical Staff Affairs area.

• Coordinated and completed agendas, minutes and follow-up activities for Governing Board and Medical Staff Affairs meetings • Maintained files and appointment schedule, typed letters, worked closely with all department managers, oversaw daily operations of the Administrative Office, including oversight of daily work assignments for Administrative Secretary. Finalized management team meeting agendas, minutes, policies, procedures, and maintained all follow-up activity • Designed hospital public relations advertisements, fliers, and informative brochures.• Supported the CEO with physician recruiting. Coordinated and manned recruiting booths at medical conferences, as well as planned and organized agendas for visiting recruits • Chairperson of Employee Activities Board and Patient Satisfaction Committee ♦ Committee restructured the satisfaction query of patients from a 6-page questionnaire to a 1 ½ pages, increasing patient responses, and improved quality of information• Community Education Team member - assisted with teaching first aid and life support techniques to local organizations’ staff and oversaw production of a local, county-wide local community health fair• Maintained all Medical Staff credentialing files and database for approximately 40 physicians and allied health staff. Coordinated all in-house Medical Staff Affairs functions, i.e., Continuing Medical Education, call schedules and committees• Acted as Interim coordinator of the Quality Improvement Team. Responsible for maintaining hospital-wide Quality Improvement activities while the director was on extended leave.