AeroLeads people directory · profile
Kelly S. Hoopes Email & Phone Number
President - Volunteer
at
Self-Determination Tech Alliance
1 work email found
@bottomline.com
1 phone found area 858
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
President - Volunteer
Location
San Diego County, California, United States
Company size
Who is Kelly S. Hoopes? Overview
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Quick answer
Kelly S. Hoopes is listed as President - Volunteer at Self-Determination Tech Alliance, a with 2 employees, based in San Diego County, California, United States. AeroLeads shows a work email signal at bottomline.com, phone signal with area code 858, and a matched LinkedIn profile for Kelly S. Hoopes.
Kelly S. Hoopes previously worked as Quality Assurance Consultant at State Council On Developmental Disabilities and Principal Consultant at Children'S Primary Care Medicial Group. Kelly S. Hoopes holds Bachelor Of Science (B.S.), Buisness Marketing from University Of Utah - David Eccles School Of Business.
Company email context
Email format at Self-Determination Tech Alliance
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*@bottomline.com
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AeroLeads found 1 current-domain work email signal for Kelly S. Hoopes. Compare company email patterns before reaching out.
Profile bio
About Kelly S. Hoopes
TRANSFORMING CUSTOMER-FACING STRATEGY AND SERVICE CAPABILITIES TO SIGNIFICANTLY DECREASE SERVICE AND SUPPORT COSTS WHILE IMPROVING CUSTOMER SATISFACTION AND OPERATIONAL EFFICIENCY. A customer-focused executive with 20 years of management experience in customer service, technical customer support, customer success, professional services and service operations management. A cross-functional leader able to thrive in fast-paced, change-oriented environments that require constant assessment of people, process, and technology. A service operations innovator with a focus on complex technology organizations associated with IT, Software as a Service (SaaS) and software/hardware production. A change agent able to harness creativity and industry knowledge to design and build innovative process solutions, elevating a company’s service and support functions to a higher standard of performance. Capability offerings include:● Data Modeling of Unstructured Customer Service Data to Gain In-depth Insight● Creating Service & Support Branding & Go-To-Market Strategies● Leading and Managing Complex Organizational Change● Discovering Innovative Customer Self-Service & Automation Tools● Leveraging Social Media & Communities for Efficient Customer Support● Increasing Net Promoter Score Results● Executing on SaaS Adoption, Renewal & Growth Strategies for a Customer Success Team ● Aligning Service Functions to Corporate Product Lifecycle Management Process● Building Customer Acceptance Testing Programs● Introducing Innovative Quality Management Initiatives● Inventing Operating Models between Technical Support & R&D ● Forming Knowledge Centered Service Programs to Maximize Self-Service Capabilities● Designing Employee Career Path Projects for Employee Growth
Listed skills include Enterprise Software, Technical Support, Leadership, Customer Support, and 32 others.
Current workplace
Kelly S. Hoopes's current company
Company context helps verify the profile and gives searchers a useful next step.
Self-Determination Tech Alliance
14 roles
Kelly S. Hoopes work experience
A career timeline built from the work history available for this profile.
Quality Assurance Consultant
CurrentConduct interviews with adult recipients of state disability services to ensure quality care and identify unmet needs. As a mandatory reporter, ensure the safety and well-being of vulnerable individuals.
Sep 2024 - Present
President - Volunteer
CurrentThe Self-Determination Tech Alliance (SDTA) is a 501c3 non-profit organization established to empower voice and agency for adults of all abilities through digital and entrepreneurial opportunities, with a strong emphasis on fostering self-determination and self-advocacy.
Jan 2024 - Present
Principal Consultant
Current
Dec 2023 - Present
Principal Consultant
CurrentCSLD Solutions works with unstructured customer satisfaction, case management, knowledge data to help clients grow revenue, reduce operational cost, and achieve higher customer service standards.
Feb 2016 - Present
Vice President, Global Customer Support
Aug 2021 - Dec 2023
Senior Director, Customer Success Enablement
Bottomline Technologies is an innovator in business payment automation technology helping companies make complex business payments simple, smart and secure
Aug 2019 - Aug 2021
Senior Solutions Consultant
Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support.
Apr 2016 - Aug 2019
Senior Director, Global Customer Success Enablement
Avid is an industry-leading provider of audio and video technology. Recruited by Avid to oversee Global Service Operation enablement, including tools, internal training, services product management and process improvement plans supporting the Avid Professional Services, Customer Care (technical product customer support) and Education (technical training) teams. Managed service profitability (P&L), forecasting, utilization and financial performance against plan.
Oct 2008 - Jan 2016
Senior Manager, Global Itsm Customer Service Delivery
In December 2005, Hewlett Packard acquired Peregrine Systems - an industry-leading IT asset and service management software company. Managed worldwide HP Information Technology Service Management (ITSM) global technical software support delivery organization.
Jan 2006 - Oct 2008
Area Vice President, Customer Support Operations
Managed worldwide customer support operations, including customer feedback process, service delivery, performance, and productivity improvement initiatives.
Apr 2005 - Jan 2006
Senior Director, Customer Support Delivery
Feb 2004 - Apr 2005
Additional Positions And Promotions
Senior Manager, Customer Support Delivery (2002 - 2004)Manager, Customer Support Delivery (2001)Senior Technical Support Engineer (2000)Technical Support Engineer (1999)
Feb 1999 - Feb 2004
Compliance Service Operations Analyst
Compliance analyst responsible for federal regulatory and Community Reinvestment Act (CRA) supporting functions.
Oct 1996 - Feb 1999
1 education record
Kelly S. Hoopes education
-
University Of Utah - David Eccles School Of Business
FAQ
Frequently asked questions about Kelly S. Hoopes
Quick answers generated from the profile data available on this page.
What company does Kelly S. Hoopes work for?
Kelly S. Hoopes works for Self-Determination Tech Alliance.
What is Kelly S. Hoopes's role at Self-Determination Tech Alliance?
Kelly S. Hoopes is listed as President - Volunteer at Self-Determination Tech Alliance.
What is Kelly S. Hoopes's email address?
AeroLeads has found 1 work email signal at @bottomline.com for Kelly S. Hoopes at Self-Determination Tech Alliance.
What is Kelly S. Hoopes's phone number?
AeroLeads has found 1 phone signal(s) with area code 858 for Kelly S. Hoopes at Self-Determination Tech Alliance.
Where is Kelly S. Hoopes based?
Kelly S. Hoopes is based in San Diego County, California, United States while working with Self-Determination Tech Alliance.
What companies has Kelly S. Hoopes worked for?
Kelly S. Hoopes has worked for Self-Determination Tech Alliance, State Council On Developmental Disabilities, Children'S Primary Care Medicial Group, Csld Solutions, and Bottomline Technologies.
How can I contact Kelly S. Hoopes?
You can use AeroLeads to view verified contact signals for Kelly S. Hoopes at Self-Determination Tech Alliance, including work email, phone, and LinkedIn data when available.
What schools did Kelly S. Hoopes attend?
Kelly S. Hoopes holds Bachelor Of Science (B.S.), Buisness Marketing from University Of Utah - David Eccles School Of Business.
What skills is Kelly S. Hoopes known for?
Kelly S. Hoopes is listed with skills including Enterprise Software, Technical Support, Leadership, Customer Support, Operations Management, Professional Services, Saas, and Customer Success.
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