Kelly Hotrum Email & Phone Number

Oversee and manage warranty claim department and documentation process prior to submission to ensure work completion within warranty coverage parametersCommunicate with Audi head office daily to reconcile discrepancies regarding claim submission and process completionFacilitate coverage requests for corrosion claims using the WIN systemOrganize and expedite shipment of defective warrantable parts to head office for inspectionLiaise with employees in all… Show more Oversee and manage warranty claim department and documentation process prior to submission to ensure work completion within warranty coverage parametersCommunicate with Audi head office daily to reconcile discrepancies regarding claim submission and process completionFacilitate coverage requests for corrosion claims using the WIN systemOrganize and expedite shipment of defective warrantable parts to head office for inspectionLiaise with employees in all dealership realms to communicate policy and procedure amendments and negotiate work completion times Show less

Maintain all responsibility from previous role First contact for clients when looking to arrange convenient appointmentResponsible for facilitating clients with appropriate alternative modes of transportationOrganize and enroll employees for proper training programs to ensure dealership certificationMaintains accurate record of technicians payable hours; including available time and efficiencyApprove, monitor, and complete monthly statement of accurate… Show more Maintain all responsibility from previous role First contact for clients when looking to arrange convenient appointmentResponsible for facilitating clients with appropriate alternative modes of transportationOrganize and enroll employees for proper training programs to ensure dealership certificationMaintains accurate record of technicians payable hours; including available time and efficiencyApprove, monitor, and complete monthly statement of accurate billing for associated rental agency Show less

Working within a team dynamic to ensure beneficial experiences for clients Interacting with clients to process invoices at the payment stage Responsible for daily closing and balancing of service and parts invoice recordsProactively ensuring customer satisfaction through timely follow-up Responsible for facilitating communication between sales representatives and potential clients Received corporate recognition for exceptional customer service resulting… Show more Working within a team dynamic to ensure beneficial experiences for clients Interacting with clients to process invoices at the payment stage Responsible for daily closing and balancing of service and parts invoice recordsProactively ensuring customer satisfaction through timely follow-up Responsible for facilitating communication between sales representatives and potential clients Received corporate recognition for exceptional customer service resulting in substantially reduced operating costs Show less

Toronto, Canada Area

Worked with representatives nationally to ensure quality standards were met Maintained an organized filing system that methodically kept records of clients from across the country Interacted with clients during reception duties and ensured that their needs were received by the appropriate representative

Bachelor Of Arts, Sociology

Activities and Societies: Ryerson Student Union, Ryerson Sociology Students Union

Education record