Spearheaded an environment of open communication under the guidance of the CEO and PresidentExecutive Leadership Team memberOversaw the Client Services, Project Management and Operations teamsMaintained a close partnership with Sales, Clinical and ITReinforced the performance management metrics and evaluated individual progress for this highly robust IT solution and software development organization in the Healthcare industry

Reviewed, reported and revised all staffing under the President of the organization Drove training development, workflow, process and quality to increase efficiencies and profitability for the overall companyAnalyzed opportunities to deliver on strategic goals and enhance/streamline services Partnered with the global sales team for successful completion of quarterly and annual goals

Drafted key business process modeling/mapping—implemented and measured across overall agencyGuided New Business Development Studio, Project Management, Art Buying, Production, Prepress, Digital Studio and PhotographyInstituted best practices for systems and services

Enforce quality of files providing troubleshooting and training on issues for file production and print specificationsSet the standard for communication with Project Management, Studio, Production, and CreativeConfigure, design, and provide system administration for marketing and database management softwareLiaise with print vendors and client production staff

Supervised the Editorial, Production, Prepress and Creative (Art as well as Copy) DepartmentsEstablished individual component schedules and budgets to ensure timely deliverables within 100% of targetKey stakeholder and compliance manager for both McGraw-Hill Education at the national level and McGraw-Hill Construction dealing with the Building Product Manufacturer community

Managed Production operations, Copyeditors, Design and vendor relationships in producing mass-market fiction for the US, Latin America and ChinaResponsible for budget and schedule of all final deliverables