Kelly J. D. Email & Phone Number

Mesquite, Nv, Us

United States

I am responsible for managing and tracking the progress of all PMO projects and preparing project status reports for management review. I also monitor existing internal and external projects, identify areas of concern and alerting management. I am analyzing and reporting project information to management to guide their decision-making, also tracking project progress and ensure each stage is completed within the boundaries of time and budget while maintaining quality standards. I work alongside Project Managers to develop status reports to be delivered to management, reporting variances in the project timeline or cost. I will also assist in development of KPI report production, automation, and validationEngage with project team members and providing suggestions or solutions to unforeseen issues when observed

Edwardsburg, Michigan, United States

Currently responsible for the overall execution and implementation of all sold customer projects, revenue projections and project schedules. Manage the project manager and software project lead teams. Also manage customer relationships,

South Bend-Mishawaka Region

Austin, Texas Area

Austin, Texas Area

**Transitioned to TCGRx as part of the ARxIUM sale**Currently managing implementation projects of new installs of ATP Legacy, ATPII, InspectRx, and FastPak EXP, hardware and software upgrades, pharmacy information system interface changes and new implementations, interfacing to automated dispensing cabinets.

Dallas/Fort Worth Area

Product manager for the pouch and vial line of Arxium products. Including the FastPak Elite, Verify, FP EXP, TableTop, FastFill 54, Fast Fill 120, FastFill 220. Creating and Maintaing pouch and vial software roadmaps.Evaluating new products to bring into pharmacy technology market. I provide direct customer support on issues and questions that they have. Lead cross functional teams.

Frisco, Tx

Managed the day to day business support operations for US Bioservices pharmacy. I managed a team of analysts for production support on ScriptMed, Optifill, Malvern, and other IT needs. Reported on team metrics as well as other direct supervisory roles. In my role, I also maintained business relationships with Creehan, ARxIUM, Malvern, and ABC Internal assets. I was responsible for the software updates to the ScriptMed system, both active and backups. I oversaw the deployment of 9 hot fix patches and 27 weekly data updates.

Hutto, Tx

• Worked as a Client Support Manager of the Pouch and Vial team. I managed a team of 8 to 13 client support engineers. 8 of the engineers, I am their direct reporting official. I would write up performance reviews and yearly measurable goals. I also worked with Director, Client Support on merit increases. I oversee the day-to-day operations of the call center for all pouch and vial customers, roughly 1100 sites/1400 machines• Oversaw the upgrade of the FastPak EXP, FastFill 54, FastPak Verify, and FastPak Elite. With all software upgrades, I maintained documentation as well as records for company distribution. For the FastPak EXP and Verify, I wrote the procedures on how to upgrade the software as well as proper backup procedures.• While in the position, sat in as Support Center representative with Product Management meetings on the release of new products. Provided customer background on current pharmacy needs as well as detailed synopsis of current call issues that were being reported. Also during that time, I assisted with software development, hardware engineering, as PQA on different issues and needs.• Worked with Field Service Managers, software developers, integration engineering, PQA, and Product Management on resolution on escalated calls that could not be resolved thru tier one or tier two engineer diagnostics.

Hutto, Tx

CSE on the Pouch and Vial team. I was responsible for customer support of all pouch and vial products. My duties are to resolve customer issues that pertain to hardware, software, interfacing, and on some occasions, local site networking. While in this position, I have attended the Hanel onsite class. The FF220, FP EXP, FF71, and FF120 Corporate Class.• One of my responsibilities has been to lead the upgrades of our FastPak EXP to either 6.1.1 or to the latest of 6.3. I have also lead the upgrade of the FastFill 54 at 7 different facilities. • While in the role of CSE, I was tasked to perform onsite upgrades to the FP EXP, FF220, and Work Path PC's

Hutto, Tx

• Responsible for installing Fast Pack 330/520, Fast Pack 71, Fast Pack EXP, Work Path, ATC Profile, Fast Find Carousel, all MedSelect® products, including the MedSelect® Anesthesia Beta and RX Works. While in this position, I would coordinate with pharmacy, nursing, information services, and hospital project managers’ different aspects of the install to include, but not limited to super user training, construction (installation of network and power requirements), shipping and receiving of consumables and additional equipment. • During my time as an implementation specialist, I have also had the opportunity to perform secondary and follow up visits to customers, which has been very beneficial to not only the customer, but also the rapport they have with Automed. I also provide continual customer support, in lieu of technical support.• Working at ABTG, I have become proficient in Sybase and SQL, as well as the line of Microsoft Software Programs. I am also knowledgeable using the latest WebEx software and programs such as OneSource.• Working as a project manager, I am responsible for not only maintaining regular communications with my customers, to include weekly conference calls, and web-ex presentations I would also maintain Project Status Reports and Project Plans (using MS Project) that would be posted to OneSource or Metastorm for distribution to my team as well as the site’s Also as a PM, I am responsible for tracking communications between our sales (Internal and Customer) all the way thru to customer service and support.• Selected to work a special project as a call analyst for the Customer Service and Support department as well as a Beta Tester for our new internal training programs.• Selected for the MedSelect Anesthesia Implementation Program due to my history with the Pyxis Anesthesia program.

Las Vegas, Nevada Area

• I would coordinate the system installation process with emphasis on project management, troubleshooting, technical support and training. Additionally I would be responsible for managing new and existing accounts, maintaining account summaries, and coordinating client resources. I would perform upgrades to existing AIS software and hardware systems, as well as ordering equipment and supplies, and completing weekly logs and expense reports. As a member of Pyxis, I became specialized in the CIISafe Narcotic Vault, Anesthesia System, Pyxis Connect, as well as the Pyxis Medstation. Along with the Pyxis Medstation, I also set up Pyxis Servers/Consoles and Workstations.• Working at Pyxis, I became proficient with MS Word, Excel, Windows NT, Windows 2000 OS2, MS Outlook, as well as networking with TCP/IP