Kelly Gallagher Email & Phone Number

Saint Paul, Mn, Us

Arlington, Virginia, Us

As Vice President of Account Management & Customer Support, I am responsible for overseeing the strategic aspect of the customer's relationship with Surescripts. I strive to ensure a quality customer experience through exceptional leadership, team development and driving innovative solutions to solve our customers problems.

Arlington, Virginia, Us

As Director of Account Management, I am responsible for developing and executing the relationship management strategy including value added sales; leading, managing and developing the Medication Delivery and Benefit Alliances account management team; representing Surescripts in key customer related forums and managing customer assignments and day-to-day issues including strategic account management.

St. Louis, Mo, Us

As Sr. Director, Public Sector, I was responsible for providing leadership to the account executive team, growing client relationship portfolios, serving as a thought leader and providing a strategic resource for my team and clients.Key accomplishments included client retention and high client loyalty; promoting the largest percent of employees within the sales team and building a revolutionary program that incorporated behavioral economic principles into the pharmacy benefit which resulted in millions of dollars saved by clients and members.

St. Louis, Mo, Us

As Sr. Account Executive, I managed national account clients using data analysis and consultation, collaborating on client strategy and providing education on health policy and industry trends.I achieved 98% client retention; surpassing sales goals each year while simultaneously managing multiple Fortune 500 clients and served as first point of contact for client's executives and led quarterly/annual reviews.

Minneapolis, Mn, Us

Key functions in this role included strategic planning, managing health and wellness benefits (medical, dental, disability, paid-time off, wellness programs and life insurance), handling benefit processes such as open enrollment, overseeing benchmarking and survey initiatives and managing special projects.I led a wide variety of projects with budgets up to $1M; managed a high performing team of 5 benefits professionals including exempt and non-exempt with a focus on performance management, succession planning and exit strategies; coordinated the annual summer intern program. Led benefits administration activities during the 2004 divestiture of 2 divisions (Marshall Field's and Mervyn's); achieved $4M savings as a result of a Dependent Audit project to review medical plans and coverage for employee dependents.

Minneapolis, Mn, Us

Managed the Transplant Program, recommended changes to ensure compliance and reduce program costs, referred employees to national organ transplant centers, assisted employees and their families during this difficult time, and acted as an employee advocate regarding health care issues and appeals. Also managed pharmacy benefits and spearheaded production and distribution of Summary Plan Descriptions.

Bloomington, Minnesota, Us

Managed an Organ Transplant Centers of Excellence project, interacted with several organ transplant centers to assist policyholders, reviewed medical coverage policies, and researched and recommended new technologies for coverage.I created an extensive RFP for transplant centers, evaluated RFP responses and identified organ transplant centers for inclusion in network system. Presented initiatives and recommendations to Medical Directors and negotiated contract terms. ADDITIONAL RELEVANT EXPERIENCE:Includes 5 years of experience as Staff Registered Nurse/Charge Nurse with a pediatric trauma hospital in Portland, Oregon and Gillette Children's Hospital in St. Paul, MN.