Kelly Hoffman Email & Phone Number

Rancho Cucamonga, California, United States

Rancho Cucamonga, Ca

Director involved in driving change through organizational-wide Lean process improvement initiatives that were focused on improving operational efficiencies. Responsible for promoting enterprise-level continuous improvement and Lean philosophies. Managed the team that coordinated the training program for the organization to ensure all staff were provided with a basic understanding of Lean principles and all Leadership developed the necessary Lean behaviors. Responsible for monitoring the overall Lean deployment and successfully scheduled activities to ensure the Lean Transformation was occurring. Ensured that standard processes within the department were documented, including standard work for existing processes and the development, documentation, and training of improved processes. Ensured that tools, resources, and instructional materials were developed, updated as necessary, and maintained to meet ongoing needs. Oversaw an effective strategy for communicating the status and results of improvement efforts to Executive Management and Frontline Team Members.

Rancho Cucamonga, Ca

Manager for one year, then promoted to a Director. Led a department responsible for providing operational, analytical, and training support to other departments in the Medical Services division, including the departments of Care Management, Utilization Management, Behavioral Health, and Pharmaceutical Services. Coordinated and managed specific Medical Services operations, which included standardizing policies and processes, workflows, development of quality assurance programs and audit preparation activities. Recommended improvement in department processes across Medical Services. Coordinated activities that involved multiple departments, and served as the liaison between Medical Services and other departments, to build relationships and strengthen collaboration across departments and teams within Medical Services.

Rancho Cucamonga, Ca

Responsible for organizing the implementation of strategic pilot projects with IEHP Team Members and Providers. Managed project activities through the stages of planning, implementation, and evaluation. Successfully motivated others and developed successful relationships to facilitate project activities across multiple departments. Coordinated activities to complement other strategic initiatives in various departments and avoid duplication of efforts. Provided analysis and recommendations on potential projects and prepared grant proposals to secure project funding.

San Bernardino, Ca

Manager responsible for supporting the general administration of the Clinic Operations Program, which included eight Public Health Clinics. Developed and directed all training activities for clinical staff during the integration of Public Health services to ensure standardization across all eight clinics and among all clinical staff. Provided standardized training and documentation on program regulations and monitored compliance with funding requirements of state and federal programs, such as Title X, Family PACT, Comprehensive Perinatal Services Program (CPSP), and Vaccines for Children (VFC). Provided support for fiscal activities related to the Clinic Operations Program budget of approximately $10 million. Also continued to directly manage the reproductive health outreach program and the teen pregnancy prevention grants.

Hesperia, Ca

Clinic Manager responsible for the overall administration and onsite daily operations of two Public Health Clinics. Managed daily clinic flow and coordinated staff schedules, inventory, and case management activities. Monitored fiscal operations related to clinical expenses and revenue generated by patient volume. Provided oversight for the general delivery of health care services and directed quality assurance activities, including development of standardized procedures and audit tools. Directly supervised 30+ clinic staff onsite, including clerical staff, medical assistants, and nursing staff. Responsible for all facility management activities, including primary contact for after-hours building emergencies, laboratory specimen storage issues, etc.

San Bernardino, Ca

Supervisor responsible for the overall management of multiple grant-funded programs related to teen pregnancy prevention, working in schools and the community. Hired, trained, and evaluated employees. Monitored work plans and progress reports. Supervised approximately 10 employees who provided reproductive health education in the schools, community, and other high-risk settings. Managed the various education programs based on the populations being served, and continually ensured the materials were being updated with the most current content and employees were trained appropriately. Also continued to monitor the overall reproductive health education being provided at the public health clinics to ensure consistency with the education being provided in the community.

San Bernardino, Ca

Responsible for the management and oversight of a grant-funded project to provide application assistance to uninsured families for Medi-Cal and Healthy Families programs. Supervised a team of eight outreach workers who provided application assistance during home visits. Developed training programs for outreach workers and subcontracted community agencies. Provided direct oversight of subcontracted community-based organizations and monitored activities for compliance with grant requirements.

Hesperia, Ca

Primary responsibilities included providing education and counseling services on reproductive health issues to youth clients in a clinic setting. This included providing pregnancy counseling services; providing education on sexually transmitted infections (STIs) and methods of contraception; and providing results of STI tests. Secondary responsibilities included performance of front and back office clinical activities similar to clerical staff and medical assistants. On non-clinic days, educational presentations were provided to high school students on reproductive health issues.

San Bernardino, Ca

Adjunct faculty member responsible for teaching the laboratory portion associated with the basic Health Science class. Instructed students on a wide variety of public health topics including epidemiology, nutrition, drugs and alcohol, and reproductive health. Led students in completing hands-on activities and simulations related to the lecture topic each week.

Master Of Public Health (Mph)

Bachelor Of Science (Bs), Health Science