Kelly Johnson-Merrell Email & Phone Number

Indianapolis, IN, US

Miami, FL, US

Part of the DoIT (Department of Innovation & Technology) Working with business licensing, permitting & ePlan. Assistance in analyzing the documents, business processes, assessing business models and how it integrates into the City of Miami infrastructure. How to improve processes, products & services provided for the city government.

Hanover, MD, US

Responsible for creating end user images for the city of Riviera Beach & Team Lead for Office 365 migration for Jupiter Medical Center & PBSOGathering user data and how it will be used in order to create proper image for distribution throughout the city departmentsCollaborated with the Infrastructure Technology team in making sure the correct image was.

Framingham, MA, US

I provide pricing structure for C&E and Mid-Market bids. Configure PCG & DCG systems for fortune 500 & 1000 companies. Also, I assist the sales teams with technical logistics for the Lenovo account.

Faridabad, Haryana, IN

Lead internal efforts to move assigned products through the Product Life Cycle process by ensuring that all necessary documents and deliverables for cross-functional teams have been met.Gathering requirements and communicate with product stakeholders and vendors working in an Agile methodologyManage internal release process for a Product. Coordinate with.

Atlanta, Georgia, US

Gathering information from end user working as a liaison between the IT team and BusinessPlanned, designed, developed, and implemented training processes and materials for line of business partners.Responsible for gathering requirements and product implementation in an Agile methodology Engaged business partners to analyze, implement, and update processes.

Fort Mill, SC, US

We handle the active directory groups for FPL. Enabling account passwords and share drives; and manage the share drive quotas. Assisting the users with proprietary software issues and implementation that the help desk were not able to resolve.

Fort Mill, SC, US

Remote management of end users machines using Tivoli (IBM endpoint software).Created, maintained, and terminated users, groups, and GPOs (group policy objects) in Active Directory. Provided remote assistance with Tivoli or Windows Remote Desktop.Migrate users to a cloud environment using proprietary software created by FPL.Used BMC Remedy 7.1 (web client).

Fort Mill, SC, US

Deployed over 200 HP laptops and desktops.Migrated Windows XP profiles using Windows Easy Transfer tool to Windows 7.Imaged machine using PXE boot with propriety software image.Used Land desk to check inventory of Windows XP machine on the domain and push security updates.

Faridabad, Haryana, IN

Supervised a team of four technicians during the Doral Claims office migration.Developed, coordinated, and implemented Agile methodology and scope for multiple complex projects.Gather requirements using interviews, document analysis, requirement workshops, surveys, site visits, business processes, uses cases, business analysis, tasks and workflow.

Miami, FL, US

Relieving manager and director of operations at the Biscayne Bay Campus, Division of ITSupervising 7 employees.Assisting in migrating over 50,000+ university-wide into the Active Directory environment.Facilitate collaboration between tech teams and business to design and deliver an effective solution, aligning on the scope of the solutionPilot special.

Bachelor Of Applied Science (B.A.Sc.), Hospitality Administration/Management

Management Information Systems, (Mis) B.S., Information Technology

Computer Information Systems, Aa, Information Technology