As Development Director at Snow Technology I have the privilege of leading a highly skilled team of developers who are dedicated to creating innovative software solutions that empower businesses across diverse industries to optimize their payroll operations.

Acting as a trusted advisor to our customers and sales teams, designing and presenting solutions to empower customers drive transformation and success within their business.• Responsible for conducting business analysis through customer discovery workshops to understand each customer's unique complex business processes and needs• Ownership of the overall solution design, ensuring the solution presented is the best possible fit to enable each customer achieve success• Creation of… Show more Acting as a trusted advisor to our customers and sales teams, designing and presenting solutions to empower customers drive transformation and success within their business.• Responsible for conducting business analysis through customer discovery workshops to understand each customer's unique complex business processes and needs• Ownership of the overall solution design, ensuring the solution presented is the best possible fit to enable each customer achieve success• Creation of bespoke multi-cloud solution prototypes to present back to senior decision makers, illustrating value and benefits via engaging and tailored storytelling• Development of in-house pre-sales assets for reuse across the business• Supporting the sales organisation through enablement on our products and pipe generation activities such as industry-focused webinars Show less

Led the delivery of the company's first proprietary software application from conception through to deployment. I was responsible all aspects of the the project, including:• Managing a cross-functional team of both in-house and external technical resources• Delivering the product through an agile sprint-based process, while maintaining responsibility for budget and roadmap• Consulting with clients to understand their processes and pain-points and translating these into an… Show more Led the delivery of the company's first proprietary software application from conception through to deployment. I was responsible all aspects of the the project, including:• Managing a cross-functional team of both in-house and external technical resources• Delivering the product through an agile sprint-based process, while maintaining responsibility for budget and roadmap• Consulting with clients to understand their processes and pain-points and translating these into an understandable technical specification for the development team• Acting as a bridge between the development team and the wider business• Managing and prioritizing the backlog, including User Story creation • Presenting project updates to senior management Show less

I led a team of Workforce Management consultants. My role included:• Overall responsibility for successful delivery of all implementation projects• Ensuring consultancy and implementation best practice was consistently applied• Continuous training and development of the team• Providing technical support to each implementer• Liaising directly with customers on both technical and project-based issues• Ensuring the department consistently achieved it's monthly KPIs•… Show more I led a team of Workforce Management consultants. My role included:• Overall responsibility for successful delivery of all implementation projects• Ensuring consultancy and implementation best practice was consistently applied• Continuous training and development of the team• Providing technical support to each implementer• Liaising directly with customers on both technical and project-based issues• Ensuring the department consistently achieved it's monthly KPIs• Ownership of all project and technical documentation templates Show less

I was directly involved in hundreds of large and complex Workforce Management implementations, involving:• Consulting with customers to understand their unique business processes and challenges• Completing consultancy & technical documentation• Building project plans in line with implementation requirements• Configuring and tailoring the system in line with each customer's requirements• Implementing system integrations and liaising with 3rd party IT and software… Show more I was directly involved in hundreds of large and complex Workforce Management implementations, involving:• Consulting with customers to understand their unique business processes and challenges• Completing consultancy & technical documentation• Building project plans in line with implementation requirements• Configuring and tailoring the system in line with each customer's requirements• Implementing system integrations and liaising with 3rd party IT and software suppliers• Acting as the project manager throughout the the lifecycle of the implemention, keeping all stakeholders updated• Delivering training to customers in different formats: group sessions, one-to-one sessions, onsite and remote Show less

I Provided technical customer support by phone and remote connection, including:• Troubleshooting customer technical system issues• Upgrading existing systems to the latest version• Configuring systems with additional calculations and rules• Installing additional modules and updates