- Lead a high-performing team of 18 in managing and renewing $35-40 million in cloud subscriptions per quarter, ensuring consistent revenue retention and growth.- Develop and execute client success strategies focused on long-term customer satisfaction and partnership, leveraging insights to optimize renewal processes and outcomes.- Collaborate cross-functionally with sales, product, and support teams to align cloud solutions with evolving client needs, driving retention and upsell opportunities.- Enhance team performance through targeted training and development, fostering a customer-centric culture and driving excellence in renewal management.- Onboarded 6 new hires

- Responsible for all prospective student recruitment for the online MBA@UC Davis, consistently meeting sales targets of $4 - 6.5+ million in revenue quarterly- Own the University partner relationship as it relates to new student recruitment, admissions and applicant operations- Own key stakeholder relationships with all cross-functional teams to drive student outcomes- Manage and develop a team of 14 Admissions Counselors (I, II and Senior level) to attain aggressive admissions goals established by the senior leadership- Communicate current and future projected status of the student pipeline to internal senior leadership, program management, sales operations and finance analysts and external university partners- Primary partner-facing manager, maintaining the relationship with the university stakeholders in daily operations and weekly leadership meetings- Ensure that team, department and company-wide policies and processes are implemented, and that my team adheres to strict guidelines regarding the quality and consistency with academic institutional and regulatory compliance.

- Responsible for all prospective student recruitment for the online MSW at Case Western Reserve University program, on target to hit $2 million quarterly- Own the University partner relationship as it relates to new student recruitment, admissions and applicant operations- Own key stakeholder relationships with all cross-functional teams to drive student outcomes- Manage and develop a team of 14 Admissions Counselors (I, II and Senior level) to attain aggressive admissions goals established by the senior leadership- Communicate current and future projected status of the student pipeline to internal senior leadership, program management, sales operations and finance analysts and external university partners- Primary partner-facing manager, maintaining the relationship with the university stakeholders in daily operations and weekly leadership meetings- Ensure that team, department and company-wide policies and processes are implemented, and that my team adheres to strict guidelines regarding the quality and consistency with academic institutional and regulatory compliance.

- Earned a skip-level promotion to launch the first company partnership with Baylor University and their Doctor of Education in Learning and Organizational Change.- Built entire Admissions-side foundation for launch including org structure, training/coaching resources, all processes and procedures related to prospective and incoming students, etc. - Developed key relationships with cross-functional teams (marketing, sales analytics, finance, demand generation, program management, etc) to collect necessary launch assets and processes- Built relationship with university partner and partner brand to effectively communicate mission and vision of the brand- Grew the team from 4 Admissions Counselors to 18 in six months, becoming one of the fastest growing admissions teams in our company

- Recruitment and retention of students for USC Rossier’s Online Doctor of Education in Organizational Change and Leadership- Led my team with over 90+ submitted applications and 35+ enrolls each cohort (Jan, June and August), totaling over $3.5 million in revenue each cohort- Nominated as Admissions Counselor of the Year in 2018- Used a consultative, customer-first approach to provide 1-on-1 counseling for prospective students and applicants- Conducted 100+ phone contacts to web generated requests to secure weekly appointments- Communicated detailed sales presentations to promote program and brand value- Qualified prospective students for admission based on university admissions requirements and career goals- Closely managed students through the admissions process collecting all application items and packing for faculty review.- Maintained a highly effective email/phone outreach strategy developed independently to maximize my production and exceed goals cohort over cohort- Took on additional tasks and projects to expand operational vision and impact operations at a team and university-wide level- Created, hosted and provided tech support for live information webinars on virtual platform.- Developed expansive new hire training resources and executed of 3 week training program- Created and implemented a variety of recruitment games/initiatives to drive team culture and engagement- Dedicated to personal professional growth through internal training workshops- Re-launched and managed the USC Rossier Online Student Ambassador program which led to the recruitment, training and onboarding of 120 new Student Ambassadors for the program

One of 14 National representatives selected to provide support to collegiate chapters through travel to individual accounts across the country. Ensure successful operations and strong risk management programs are present in all 179 chapters nationwide through education to chapter officers and alumnae. Over 70,000 miles of travel to over 35 chapters to facilitate aspects of successful programming and provide comprehensive and strategic reviews for chapters ranging in membership from 25-500. Facilitated officer training, recruitment and retention of members, extensive marketing and brand management, acquisition of advisory board members, risk management, financial management, and member engagement.•Coordinate and conduct Recruitment Visits for chapters that need assistance with marketing, recruiting and event planning•Coordinate and conduct Annual Visits to assess job performance of the executive board and chapter members•Facilitate officer training workshops in order to build leadership qualities and job performance skills.•Collect, compile and interpret all chapter data for the Executive Headquarters, chapter, advisors, and Governing Council for each chapter visited. •Develop strategic action plans and timelines that include goals and tactics for accounts•Actively working and interacting with the Board of Directors•Worked extensively with collegiate women to enhance their membership experience by facilitating over 400 workshops focused on strengths-based leadership, risk management, change management, peer motivation, membership engagement, delegation, communication techniques, marketing and brand management•Established new chapter in Boston, MA – presented company proposal to university administrators and selected as winning bid over national competitors; created extensive marketing campaign; sold concept of new organization to unaffiliated prospects in a three-week period; led 5-month program development and training to current size of 145 new members

Management of house operations for 150 members from food to room and board, managed $250,000 budget, attention to member safety and living standards, liaison between House Corporation and chapter members, collaboration with President, House Corp, House Mom and Chef to create the optimal living experience for members of Chi Omega, self-management and initiative for new projects and improvements

Management of all records in accordance with chapter operations, attendance, meeting minutes and email communications, voting Executive Board member, creation of chapter point system from scratch, keeping up with daily tasks and communications with members, overseer of Cardinal Cabinets and head of meetings

Assisting head coordinators in all details associated with University events, headed my own events including Ladies Huddle with Ram Football, Ram Rally on the 16th Street Mall, etc. Created a full Venue Guide for Denver area restaurants and event venues, extensive relations with CSU alumni and athletic events, gained valuable self-management skills.

Brand representative for Paper Moon Weddings. Understanding what brides-to-be are looking for, promoting vendors and resource through Paper Moon website, register new email recipients

Assisted Head Wedding Coordinators to create elaborate resort-style weddings. Worked with guest lists of 100 to 750, and a budget of up to $120,000. Hands-on event operations, worked with on-resort vendors such as catering, characters/entertainment, hotels, etc. As well as off-site accomodations such as the USC band, transportation, etc.

Merchandising Cast Member, customer service detailing, independent problem solving, juggling various tasks efficiently, POS systems, valuable insight to the creative innovations and magic of The Walt Disney Company, was involved with Special Events PR such as opening of Star Tours, etc. Tops in Store Operations recognition.

Operations coordination with festival founders, manage supplies, vendors, daily operations and event details. Worked with celebrity guests and coordinated schedules and greenroom functions. Data management in Microsoft Excel.

Excelled in Customer Service, brand knowledge, recognized for sales initiative and outstanding customer engagement.

Customer service, product knowledge, self-managementMastering the art of versatility and adaptability by handcrafting personalized orders that meet each customer's individual choice / preference.Meet Brand Standards | Ensure Food Safety + Eco-Sure Standards are Upheld.