Kelly Kerby Email & Phone Number

Boston, MA, US

• Earned Field Execution Award for Midwest Region for 2019 performance.
• Leads agency management process for assigned territory to meet territorial and regional financial objectives. Responsible for development, implementation and monitoring of agency territorial strategy. Responsible for.
• Oversees assigned agency interactions. Manages individual agency relationships. Communications agency rehab/growth plans to agent. Addresses agency concerns and identifies unmet needs. Gathers feedback on company via.
• Gathers and analyzes competitive data that impact the company's position relative to key competitors (product, price, service, etc.) during agency visits. Communicates relevant agency account and territorial.
• Maintains agency suspect list for assigned territory and utilized the list to Prospect and appoint qualified agents to generate growth opportunities.

Seattle, WA, US

• Earned President’s Award as Territory Manager of Year for Northwest Region: 2013, 2015 and 2016.
• Selected Independent Insurance Agents and Brokers of Idaho’s 2011 Company Person of Year.
• Increased new business direct written premium 27% over prior 3 years in territory by working with agents to develop and implement strategic client touch programs and by developing targeted marketing efforts to spur.
• Selected as ongoing subject matter expert liaising between Safeco and agents on homeowner’s enhancements required to attract customers in affluent market.
• Interpret agency analysis to continually evaluate performance, initiating action plans for improvement where needed and capitalize on production opportunities to improve results within territory.
• Coordinate actions with key company and agency stakeholders to ensure successful rehabilitation of under-performing agencies.

New York, NY, US

• Managed sales production of territory of independent insurance agents, increasing results through recruitment and appointment of new agents and re-engagement of underperforming agents.
• Qualified after first full year (2005) for company’s “Circle of Success” by finishing in top 10% of managers countrywide for sales results.
• Earned Marketing Manager of Quarter countrywide for Q2 2006 sales results.
• Selected for Auto & Home’s Talent Development Program and was mentored by senior company leaders.

Seattle, WA, US

• Unit Manager – Liberty Lake, WA 2003 - 2004
• Responsible for leading and managing express claims unit of 15 to 20 specialists.
• Provided quality assurance resources and feedback to develop employees.
• Maintained above average customer satisfaction results on my team.Learning Specialist (Trainer) – Liberty Lake, WA 2000 - 2003
• Developed training curriculum for new-hire training and ongoing product training for current employees in the service center.
• Provided new hire training of 6-to-8 weeks depending on specialization area. Provided ongoing training to existing employees in variety of areas with specialization in training claims, billing and policy.

Washington, District Of Columbia, US

• US Senator Larry Craig
• Front line point of contact for Idaho constituents wanting to provide feedback or in need of assistance from US Senator Larry Craig.
• Developed strategic relationships with various government agency liaisons aid constituents needing assistance with veteran’s affairs, immigration and IRS, along with other agencies and served as caseworker point-of.
• Drafted constituent correspondence to letters sent to the Senator on variety of topics, including tax, appropriations, communications and veteran’s issues.

B.S. Secondary Education, Political Science, History, Sociology

National Student Exchange

Education record