Kelly Khoutsavanh Email & Phone Number

Newark, Delaware, United States

• Maximized sales on the sales floor and fitting rooms and building guest loyalty through a best-in-class guest experience• Contributed to the overall financial success of the store by analyzing reporting and daily trends to make strategic decisions• Motivated and inspired team through AEO’s core values by holding team accountable to exceed in customer service standards• Prioritized ongoing performance feedback, developmental plans, and performance reviews and drove associate engagement by celebrating team’s outstanding performance• Executed and innovated daily operational procedures by maintaining visual standards and ensuring the store is guest-ready with brand standards• Ensured store safety is maintained, committed to Asset Protection standards by adhering to policies and procedures

Newark, Delaware, United States

• Greet and inquire customers over the phone, email, and online chat to resolve their questions or concerns• Ensured delivery of excellent customer service through fast and accurate processing of communication and coordinating with other departments to resolve inquiries• Provide friendly customer service too 100+ customers in a fast-paced environment• Maintained and updated customer information as necessary • Calmly attempted to resolve and de-escalate any issues• Escalated calls to Team Lead when necessary and inappropriate

Newark, Delaware

• Reported directly to District Manager about sales projection, targets, and daily operations• Communicated to Support Managers about identifying store growth opportunities, delegated daily operational duties, loss prevention procedures, and developed team cohesion • Responsible for all point of sales, bank deposits, and documenting daily operations • Maintained visual standards to positively impact client experience and achieve store sales plans, personal goals, and expectations

Newark, Delaware

Newark, Delaware

Associate'S Degree, Organizational Leadership

High School Diploma