Kelly Mccoy Email & Phone Number

Chino, Ca, Us

Los Angeles, Ca

Newport Beach, Ca

• Maintain department quality and productivity standards.• Along with team members, answer all inbound calls, acting as a primary representative of the company.• Utilize approved response templates to reply to all customer emails within 24 hours, escalating issues as needed to other department heads.• Use discretion and proper judgment in determining the best course of action in all situations, with a mind to developing a customer for life.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction for customers, constantly seeking new ways to improve customer service.• Report changes in customer inquiry trends to e-commerce management.• Maintain a deep knowledge of our products and possess the ability to upsell to consumers.• Provide excellent beauty knowledge and advise .

Laguna Hills, Ca

• Successfully helped build and grow my family’s business.• Assisted in all functioning of the business including electronic and hard copy filing, general clerical duties such as photocopying, fax, mailing and filing.• Handled requests for information and data.• Managed all scheduling and appointment for customers• Ran expense reports and assisted with bookkeeping