-Manage and prioritize competing requirements spanning several customer organizations-Interact with various customers, clients, system users and senior leaders.-Consultant, collect, analysis, and design customer installation requirements using approved hardware and software products.-Develop and maintain system installation schedules; plan and coordinate multiple installation activities with systems administrators and customers.-Maintaining inventory of equipment and documentation of installation and upgrade activities.-Development and document of system standards; recommend lifecycle upgrades based on operational needs and customer requirements.-Create and track Service Requests in the Service Management Tool to coordination various installation activities for each facility, from site survey to the installation of supporting hardware/software.

-Develop training for new software and train new employees on required program software

-Served as the first point of contact for customers seeking technical assistance over the phone or email-Performed remote troubleshooting through diagnostic techniques and pertinent questions-Determined the best solution based on the issue and details provided by customers-Walked the customer through the problem-solving process-Directed unresolved issues to the next level of support personnel-Provided accurate information on IT products or services-Recorded events and problems and their resolution in logs-Follow-up and updated customer status and information-Passed on any feedback or suggestions by customers to the appropriate internal team-Identified and suggested possible improvements on procedures

•Indiana University Assistant Professor of Military Science-Performs duties as primary instructor for Cadets, to include academic advisor and counselor-Assists in targeted recruiting, developing leaders, and retaining quality prospects for commissioning•Battalion Communications/ Brigade Plans Project Officer-Project Manager Lead to move Battalion Communication Assets from Grafenwoehr to Vilseck which included coordination between multiple organizations-Supervised and maintained communication networks and user accounts for organizations of 500-1000 people, worked with multiple allies/partners throughout Europe and Asia Performing fast and efficient network support including troubleshooting, help desk operation, and correction of NT-related problems on servers and workstations-As assistant project lead, developed MOAs detailing the specifications for communication closets to support NIPR and SIPR networks between multiple military and civilian organizations for communication assets for the transition of U.S. forces from Yongsan, Korea to Camp Humphreys-Certified all new communications equipment for a battalion combat team-Facilitated training for a 20-member team to set up LANs, satellite communications and deployed the team and equipment to Afghanistan. -Maintained multiple classifications of local area networks for assets throughout the theater through on site and remote support.-Maintained partner/allies classified network throughout the Republic of Korea before being selected for command •HHC, 1st Signal Brigade Company Commander-Responsible/Accountable for property in value of over 60 million dollars, commanded 300 plus organization consisting of civilians, U.S. Soldiers and Republic of Korea Soldiers, oversaw the deactivation of two companies. •Executive Officer -Responsible for general readiness, efficiency, and day-to-day activities of the 200 personnel unit