Kelly Collins Email & Phone Number

Chicago, IL, US

United States

• Lead client services, experience, and account management by leading new and existing clients. Retain and cultivate client relationships.
• Handle new and existing customer accounts, complaints, problem solving, and research and development.
• Individual and team contributor with a track record of exceeding sales quotas while collaborating with proper teams.
• Manage client accounts appropriately to maximize revenue performance.
• Successfully presented to prospective clients and overcoming objections.
• Develop and implement strategic processes to ensure positive experiences internally and externally.

• Lead client services and experience.
• Handle new and existing customer accounts.
• Manage client accounts appropriately to maximize efficiency and productivity.
• Overcome objections and create satisfactory resolutions.
• Analyze data and identify trends to help eliminate and resolve reoccurring issues and complaints.
• Successfully deliver quotas and expectations.

Oak Brook, Illinois, United States

• Leveraged client service and experience, business development, recruitment, account management, and to build and grow businesses and client relationships. Led client experiences and workforce solutions, cultivated new.
• Grew the company by 110% in a year during the pandemic strategically leading the company in establishing its branding, mission, vision, values, and goals; and directed account management, recruiting, rebranding.
• Architected and executed the strategic vision. Authored business plans, roadmaps, and scalable policies and procedures. Created measurable and trackable metrics, instituted new processes, and reengineered existing.
• Provided expertise in client relationships and experience, a valued skill set as a member of the operations team, able to perform and handle account management, customer relations, complaints, problem solving, and.
• Developed and tracked KPIs, hired, supervised, trained, coached, and mentored team members. Created team and personal success plans.
• Identified new tools, technology, programs, and processes to increase efficiency and effectiveness.

Schaumburg, Illinois, United States

• Designed and deployed individualized solutions for clients and job candidates through branding, relationship-building, ownership, and mentorship. Managed full desk of clients and job candidates in IT, Sales.
• Developed and implemented processes/procedures to reduce costs and time spent, ensuring effective daily management of candidates at all levels across the country, including hiring, training, and coaching/mentoring.
• Managed full cycle recruitment from both the candidate and client side including travel arrangements and offer letters.
• Scaled overall production by 10% in 3 months.
• Managed strategic initiatives and collaborated with senior management across multiple verticals/markets to develop business plans, new opportunities, best practices, and strategic direction.
• Identified new tools, technology, programs, and processes to increase efficiencies.

Greater Chicago Area

• Developed and delivered customized solutions for hundreds of vacancies across all organization levels that elevate client and candidate experience according to specific goals to enhance new and existing relationships.
• Managed full-cycle recruitment process, securing, retaining, and cultivating client relationships from start to finish including sourcing, travel arrangements, and offer letters.
• Reduced turnover rates by 10% (minimum).
• Led and managed teams responsible for evaluating, creating, and implementing operational and process improvements.
• Created and analyzed pre/post survey data and identified trends to help resolve and eliminate issues and complaints.
• Engaged with stakeholders daily to produce adequate reporting and presentations.

Greater Chicago Area

• Trained, developed, and led cross-functional teams and territories, building new verticals and processes that propelled business and revenue growth. Led, coached, and mentored 10+ employees in the United States and.
• Strategically managed client and team relationships, conducting research analysis methods to determine appropriate products and solutions. Increased company revenue by 30% and personal revenue by 10% YoY.
• Leveraged research and data to create surveys, new process implantations, and staffing vertical.
• Developed and implemented new business development and account management policies and procedures.
• Led and managed teams responsible for evaluating, creating, and implementing operational and process improvements across talent acquisitions, ATS, and internal and external experience.
• Identified and developed best practices across the United States and Canada in a newly developed customer service and experience roll out.

Illinois, United States

• Led and directed staffing team in sales, recruiting, and customer service, which increased market share, bottom-line profitability, and generated a continuous pipeline of staffing clients.
• Achieved 10%-20% in business growth for the first time in eight years while also managing business development, operations, strategic direction, matrices, and talent acquisition.
• Ensured a minimum of 80% monthly database coverage to propel branch performance and profitability.
• Managed a full desk while leading a team of eleven in driving recruitment and business development.

Master Of Arts - Ma, Psychology - Minor: Military

Bachelor Of Fine Arts - Bfa, Sociology, Minor: Marketing & Management

Studied marketing, management, and design.

Bachelor'S Degree, Marketing/Marketing Management, General