- Independently investigate and provide support on sensitive and confidential employee relationsissues related to COVID-19, including establishing timelines, communicating with impactedemployees, monitoring escalations, and collaborating with other internal groups, including HR,Legal, and clients in all business lines- Develop and deliver trainings and SOPs on topics including evolving COVID-19 regulations,policies related to ADA and EEOC vaccine accommodations, specific state requirements, Form I-9/E-Verify processes, and other topics as needed- Manage a team of generalists, coordinators, and contact tracers, including performancemanagement, conflict mediation and resolution, and ensuring compliance with all companypolicies- Support special projects with HR Compliance, Immigration, and other groups as needed, such asI-9/E-Verify audits, Salesforce reporting and template creation, domestic relocation processing,and transitioning confidential personnel records into ICMS and Bullhorn with accuracy-

- Maintained accurate and confidential records of employees, including religious and personal beliefstatements, medical information, and documents containing PII- Provided multilingual services in Spanish and Portuguese, including phone conversations andwritten communications via email, as well as translating documents and templates- Maintained compliance through rapidly evolving laws and regulations pertaining to COVID-19,including public health guidelines, EEOC, ADA, federal and state, and client-specific policies

- Conducted 200+ monthly interviews and investigations regarding COVID-19 exposure and claimsfrom employees, including documenting timelines, navigating challenging conversations onsensitive subject matters with multiple points of view, and providing guidance on the next steps- Served as the main point of contact for Critical Infrastructure clients whose standards and legalcompliance differed from the standard policy guidelines, including developing in-depth training andpartnering closely with clients and colleagues to support the business needs

- Recruited, onboarded, and trained new employees on topics of food safety laws, compliance, andcompany policies and procedures- Investigated and mediated all harassment or discrimination claims and misconduct, providingguidance on resolution and corrective action- Coordinated 50 – 700 person events with multiple vendors to successfully- Designed and implemented a new loyalty program to retain $400k+ in business

- Created high-impact ESOL (English Speakers of Other Languages) lesson plans for English- andnon-English-speaking students in both group and individual learning environments- Provided additional training on professional and educational development skills- Recruited students, volunteers, teachers, and donors through personal outreach, localorganizations, and social media- Maintained one of the top student improvement scores among teachers

-Built and audited dozens of files a day for new and existing clients determining relocation packages-Specialized in document management for international clients and comprehensive assessments

-Spearheaded the digitization of over 20 years of paperwork in Docstar allowing the office to transition to a paperless system-Managed phone-banking leading to new customers and plans