Ensures the team meets quality expectations through required call monitoring audits, coaching, and counseling processes. Establish excellent working relationships with other internal departments to resolve issues before they become problematic. Ensures employee development through training, coaching, mentoring, and providing appropriate training through various media to achieve highly motivated and quality performers. Adapt communication styles to individuals representing diverse personal, professional, cultural, and socio-economic backgrounds. Recruited, staffed, and trained newly assigned team members. Assess assigned staff's hiring, staffing, and training needs and make recommendations to the Senior managers and Directors. Respond to service needs, ensuring follow-through resolution of an issue. Overseeing the development of the company's training practices and working hand in hand with new hires to get them established and feeling confident on the phones for a remote telephone triage position.

Assisting with evaluating, analyzing, and delivering opinions concerning medical issues and health outcomes in medico-legal cases or issues. For example, in medical malpractice cases, legal nurse consultants evaluate the delivery of healthcare in relation to the Standards of Care, while in personal injury cases, they evaluate health outcomes related to the conditions and injuries of the plaintiff.Possessing a working knowledge of substantive and procedural law within my practice setting; however, it neither does not include practicing law nor does it encompass the role of a paralegal or legal assistant.Just a few of the job duties and responsibilities include identify, organize, and analyze medical records; prepare a timeline or other summary of documentation for medical records; locate and prepare medical evidence for trial; conduct client interviews; conduct research and search medical literature; identify and screen expert witnesses; serve as an expert witness; attend independent medical examinations; act as a liaison among attorneys, healthcare providers, clients, and experts; educate and advise attorneys and clients regarding relevant medical issues; draft and analyze the medical sections of legal documents.