Kelly Macmillan Email & Phone Number

Deerfield, Illinois, United States

• Manage and/or personally execute activities involved in daily administration of LMS (Lessonly) including accurate and timely maintenance of data, employee access solutions, response to inbox questions and assignment of learning paths. Play an integral role in discussions related to the automation of the process with UKG.• Work with Director of Talent Development to identify, track and report on report on L&D metrics.• Responsible for managing the monthly CW workshop registrations, manage the ordering and of CW books for workshops, maintaining up to date information on ARCH. • Work closely with the Director of Talent Development to manage LinkedIn Learning enterprise licenses. Run activity reports as needed. Take proactive role in reviewing content and recommending ideas for increasing engagement. • Work with subject-matter experts (SMEs) and OD colleagues on; needs assessment, design, development, delivery, implementation and evaluation of learning and development programs.• Lead skill development activities for colleagues such as MS Planner, etc.• Manage the day-to-day activity of SurveyMonkey including acting as liaison with SM team, trouble shooting, issuing licenses, and creating a SM report that will be shared with VP of OD and CHRO beginning in 2023. • Focus on developing and continuous improvement of presentation skills with a goal of increasing opportunities for independent delivery• Partner with VP of OD and Director of OD to provision locations (Alera offices), hotels, meeting space logistics, catering and materials for Future Leader and other training programs. Create and maintain a Teams based report to house all training location related content including budgets for programs involved in.

Deerfield, Illinois, United States

-Observe and codify internal operational procedures & serve as team champion for enterprise resources, products, solutions, and key initiatives:-Compose or improve upon the team’s Standard Operating Procedures-Champion for our systems & applications (ARCH, Salesforce, Concur, Brokerage Builder) -Improve upon our clients’ experiences-Design & deliver flexible training programs that meet the changing needs of our organization & employees: -Identify gaps in knowledge, skill, communication & team building -Determine training objectives & draft training programs -Inventory & leverage subject matter experts within the division-Organize trainings, general meetings & various events:-Utilize a variety of methods such as conferences, workshops, classroom training, meetings & on-the-job training -Monitor learning, engagement & successful handoff of new hires -Lead employees who may be on performance improvement plans -Plan & execute special events to support our culture of collaboration -Assist with operational needs, including: -Support hiring managers with candidate reviews & screenings -Champion the onboarding process for new hires -Coordinate work, processes, & communication with outsourced vendors -Organize agendas & meeting minutes for various meetings Under the direction of leadership, lead initiatives to help streamline day-to-day activities, generating efficiencies for the team: -Survey & understand user needs -Document system requirements, define scope and objectives & assist in the creation of system specifications that drive system development and implementation -Continually monitor the market to ensure products, tools & solutions are current and relevant -Ensure proposed & designed solutions are cost effective & within budget constraints -Ensure all activities support & result in employee & client retention and satisfaction & revenue growth, based on the division’s goals

Deerfield, Illinois, United States

•Create virtual onboarding program and rolled it out to the parent company across the nation•Create lessons and curriculum in LMS system (Lessonly) •Completed Collaborative Way training and facilitate training across the nation at different firms within parent company•Create standard operating procedures for each operation within the department•Virtually train new hires on all the job functions of the department and track milestones for the specific position•Create and manage training schedule of all new hires within the department•Act as a liaison between the regional Compliance Department and local office •Manage data imports of all new firm acquisitions into our department•Project manager for any incoming project within our department •Created "4th Quarter Fun" program during busiest time to drive employee engagement and morale

Deerfield, Il

•During my career development helped to design this position as a pathway to develop my career•Was responsible for overseeing Small Group Account Specialist department•Was responsible for Small Group Account Block•Managed renewal cycle for all clients within my own block •Upsold new lines of business during renewal cycle to add to revenue of cases•Created individual development plan for my employees to create career goals •Created performance improvement plan template to use for those employees struggling to meet goals•Was responsible for training employees and any new technology

Deerfield, Il

•Helped to create and develop role-was the first person at company to have this role•Assisted in managing and servicing client relationships in collaboration with the Select Accounts team•Worked under the guidance of the Vice President of Benefits Consulting while partnering with advisors from the GCG team. •Researched, recommended, and implemented plan designs and strategies that meet client’s needs and long-term goals•Presented annual renewals and open enrollment presentations to Small Group clients, both in person and telephonically •Assisted in the new business and retention sales process through preparation of RFP’s, proposals, and presentations•Partnered with the appropriate internal and external parties to coordinate review of SPD’s, contracts, and legal documents to ensure compliance

Deerfield, Illinois

• Promoted into Benefits Coordinator and helped develop role from ground up• Assisted in the renewal/marketing process• Gathered information from vendor and client • Prepared RFPs and following through with involved parties • Prepared proposals for client presentations • Successfully onboarded new clients and/or new lines of coverage, owning processes end-to-end • Resolved day-to-day service issues, including eligibility, billing and claim issues • Entered and maintained client information into Agency Management System • Reported and monitored activities and other key processes, and ensure stakeholders are informed and aligned • Submitted enrollments to carriers, and problem solved any enrollment issues at submission • Coordinated open enrollment activities, including OE presentation

Deerfield, Il

• Functioned as a liaison between client, carrier, and agent• Ensured enrollment materials are updated and available• Coordinated the enrollment process• Ensured accuracy and completeness of employee benefit applications • Submitted all new business applications to appropriate carriers• Coordinated obtaining underwritten rates• Maintained all records in Brokerage Builder• Processed incoming Broker of Record letters and follow-up in obtaining necessary documentation

Miami, Florida

•Directed project to purchase vehicles in exchange for lease sales contracts •Worked cross-functionally with legal team, sales executives, and admin team to process each sale•Organized vehicle inspections and worked with outside vendors to coordinate posting of inspections to website•Maintained outside vendor relationships in accordance with project•Completed website redesign to improve sales and drive customers to website •Coordinated monthly sales calls with each of 52 vehicle sales locations

Bolingbrook

•Provided hands-on guidance to the commercial truckers and business owners who relied on Ryder to grow their fleet affordably, with a name they could depend on. •Was on the front lines with my sales team, helping business owners find the right truck for their unique needs from our unmatched inventory of fleet-maintained pre-owned trucks from Ford, Freightliner, GMC, Hino, International, Isuzu, Kenworth, Mack, Mitsubishi, Peterbuilt, Sterling, Workhorse, and other great companies. •Worked with my team to put customers in their ideal pre-owned truck, tractor, or trailer•Matched up our customers with financing options to meet their needs•Made sure that our vehicles are fit for our customer’s toughest jobs•Constantly strived to keep our pricing competitive in the pre-owned vehicle marketplace•Developed and implemented Sales Center training and diversity programs to keep our staff up-to-date in providing the industry’s finest service

Bensenville

•Sales and Marketing: Handled marketing and sales process for inbound calls as well as outbound solicitation•Responsible for executing the business unit's marketing plan•Maintained current accurate data within the company's marketing database•Maximized rate opportunities within the market place•Responsible for generating rental, lease and used vehicle sales leads•Maintained and expanded relationships with existing customer base•Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand Meet overall Ryder market share by successfully executing the sales and marketing initiatives Operations and Asset Management Responsible for overall profitability, operations and asset management of a rental location•Accountable for coordinating with Maintenance, Asset management, Sales and Marketing to ensure customer satisfaction•Maintained compliance with company, local, state, federal and other regulatory agencies•Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet Customer Drive profitable revenue growth by maintaining and growing customer relationships•Responsible for overall satisfaction for all internal and external customers•Reconciled all customer concerns, issues, disputes in order to maintain the ongoing relationship•Communication Builds constructive and effective relationship with both internal and external customers•Maintained composure when addressing stressful situations•Clearly articulated Ryder's product and service offerings

Lincolnshire, Illinois

•Provided print customers with tailored innovative products for their individual business needs•Made 70 outbound calls a day to $0 clients to win back business •Trained second round of incoming sales reps •Worked cross-functionally with outside sales team to provide customers the best experience

Elk Grove Village, Il

•Assisted clients with any/all potential payroll issues •Provided on the spot solutions for clients over the phone•Managed projects to improve data exchange between the clients and ADP•Worked cross-functionally with HR products to provide one-stop-shop environment

Deer Park, Illinois

• Managed cash wrap employees• Was responsible for my team's % of consumer data collected • Motivated employees to provide best in class service to customers

Elk Grove Village, Illinois, United States

•Coordinated event brochures•Contacted clients about upcoming events•Created client appreciation packets

•Booked potential client presentations•Performed product demonstrations•Obtained client referrals

B.B.A. In Sports Management, Business, Sports Management

Activities and Societies: Sports Management Club Manager of Women's Volleyball Team Manager of Women's Basketball TeamI did many.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Volleyball and BasketballI played volleyball and basketball.