Kelly Mak Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

∗Proficient in Java, Selenium, and Playwright, with experience in E2E pipelines, API testing, and verifying endpoints.∗Implement innovative technologies and processes for improvement, leveraging tools like New Relic, Sumo Logic, Jenkins.∗ Utilize AWS services like EC2, Lambda, and S3 to build test environments. Conduct performance, security, and reliability testing using AWS tools for monitoring and logging application behavior for high-quality software delivery.∗ Leveraging Jenkins and GrandCentral for automated branch deployment and ensuring efficient testing workflows.∗ Conducted thorough API testing with API Central, validating robust functionality. Implemented comprehensive UI testing using Timemachine URL, ensuring peak performance and functionality, contributing to seamless software delivery and quality assurance

Waterloo

deal with technological issues and manage online resources for club members

North York, Ontario, Canada

- Proficient in writing code for automated testing, leveraging Selenium framework for rigorous test case execution across multiple platforms and browsers.∗ Experienced in designing and executing intricate test plans, encompassing functional, regression, performance, security, and usability testing. - Profound understanding of database systems, utilizing MySQL 5 for data validation and integrity testing.- Expertise in conducting thorough manual testing, including edge case scenarios.∗ Pragmatic troubleshooter with a keen eye for detail, dedicated to maintaining meticulous bug tracking and documentation.- Demonstrated ability to ensure software quality by identifying and addressing defects, ensuring a flawless end-userexperience.

Toronto, Ontario, Canada

Collaborated with the software development team to design and implement test cases for new software features and devices,leveraging automated testing algorithms against established criteria to improve testing efficiency by 20%.∗ Developed technical documentation, including user guides and developer manuals for new TV streaming features to assistusers and developers in navigating new technologies, enhancing user satisfaction and feature adoption rates.∗ Technical Skills: Test Case Design and Implementation, Automated testing using algorithms, Technical documentationwriting, user guide, and developer manual creation.

Toronto, Ontario, Canada

Developed an IT security program that focuses on detecting phishing emails, ensuring timely device updates, and deliveringfrequent email updates and educational resources to enhance employee awareness.∗ Provided support to multiple teams in raising, prioritizing, and resolving an average of 60 monthly IT support tickets,addressing issues associated with daily software usage, access grants, and onboarding processes.∗ Technical Skills: Jira, System Administration Management, BitBucket, Slack, Python, Automation testing.

Markham, Ontario, Canada

Wrote and published 20+ detailed instructions and manual guides for electronics products using HTML and CSS,incorporating code explanations for future reference.∗ Developed firmware in C++ to enable a robot to track a line using two light sensors and provide real-time feedback to themotors for accurate movement.∗ Optimized code for efficient memory usage and real-time performance, resulting in a significant improvement in the robot’saccuracy and speed. Integrated the firmware with the hardware and validate the system’s performance through extensivetesting.∗ Presented the project’s results to the company’s senior management, highlighting the technical achievements and potentialapplications of the technology.

Bachelor Of Engineering - Be, Computer Engineering

High School Diploma

Activities and Societies: Girls' Basketball Team, Ultimate Frisbee, Soccer Team, Robotics Team, Computer Club, STEM for Girls Club, Math.