Kelly Mccartan, Shrm-Cp Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

• Provides leadership, direction and oversight for PCC’s Customer Service
• Drives customer service initiatives and programs to ensure that PCC’s service is a key differentiator in our market
• Ensures all customer feedback is answered accurately, professionally, in a timely manner, keeping in mind our service standards
• Provides support, training and coaching to others on the Customer Service Team as well as other staff, as needed
• Provides customized reports and feedback on specific service issues
• Manages all customer satisfaction systems and provides direction and coaching as needed.

Seattle, WA

• Researches existing operational content, determines validity and makes necessary updates
• Develops new content and support materials for upcoming training programs
• Maintains reference library for training education materials
• Responsible for coordination of training events
• Maintains an understanding of training trends, developments and best practices
• Works effectively and collaboratively as a team member and across the organization

Seattle, WA

• Schedule, maintain and prepare materials for New Staff Orientations and classes
• Provide administrative support to the HR department
• Enter new hires, track permits, class attendance, staff updates and changes in the HR/Payroll system
• Communicate with SD’s, ASD’s and department coordinators regarding employment needs
• Handle requests from staff as needed in a timely fashion
• Maintain confidentiality in all aspects of the job

PCC Greenlake - Seattle, WA

• Models and provides excellent, professional customer service.
• Assists the grocery coordinator to oversee and manage grocery department operations, including merchandising, scheduling, ordering, productivity, budgeting, inventory, gross profit and reporting.
• Helps train, supervise and evaluate all grocery department staff.
• Stocks grocery displays with attention to quantity, quality, timeliness, appearance of displays and merchandising plan.
• Handles price changes and signage.
• Acts as back-up to grocery department coordinator and oversees department in coordinator absence.

PCC Issaquah, View Ridge, & Greenlake

• Models and provides excellent, professional customer service.
• Oversees the entire store ensuring that all PCC policies and procedures are followed.
• Supervises the frontend; oversees the scheduling and job responsibilities of cashiers, helper clerks, courtesy clerks and other grocery staff.
• Handles security issues carefully and responsibly.
• Maintains orderly appearance of register area and ensures department sanitation cleanliness and safety standards are met.
• Protects the safety of staff and customers and the security of PCC property.

PCC Issaquah

Bachelor Of Arts (Ba), Digital Communication And Media/Multimedia

Activities and Societies: Study Abroad, Communication: Tourism, Interlaken, Switzerland

Associate Of Arts (Aa), Communication And Media Studies

Design And Applied Arts