Licensed REALTOR®• Research market conditions and trends to advise clients on the best strategies• Leveraging negotiation techniques to achieve client satisfaction• Perform Comparative Market Analysis, monitor and update listings• Open House and property showings for renters, buyers, sellers, and investors• Stay informed of local laws and regulations related to real estate• Prepare and review contracts and agreements; understanding amendments/addendums• Develop marketing strategies and content for presentations and to promote properties. • Coordinate with title and escrow companies, lenders, home inspectors, and clients• Networking and relationship development

Projects: First Fridays at Richmond Public Library - Curating the process and hosting events for local community entertainment experiences powered by Music One Stop Shop.• Office support and studio operations assistance• Ensure efficiency and compliance with company policies • Write and revise structured policies and office procedures to offer corporate structure • Supervise staff and monitor performance and the prompt execution of assigned tasks• Track and report new ideas and arising issues• Assist with interviewing and client tours of the facility• Set up appointments/meetings• Track inventory and ensure the availability of supplies and equipment• Aid in community outreach, networking, social media marketing, and business relations management

Settlements and Finance, Back OfficeProjects: - Digital Conversion & Process Enhancement Coaching; Procedure and PolicyWriting and streamlining processes for full effectiveness to achieve business needs for new partnerships.Achievements: Recognized for handling multiple work queues while prioritizing maintaining 100% accuracy rate on financial processing; Recognized for process improvements leading to 100% resolution on resubmitted transactions• Settlement and merchant funding operations for Capital One Finance Partnership portfolio• Utilized systems to monitor and analyze data and prepare daily/monthly reports• Formulated spreadsheets to automate calculations and processes independently• Fulfillment of daily wire transfers for a diverse clientele of partners• Trusted direct point of contact for exclusive partnership companies • Ensured operational efficiency and alignment with stakeholder needs by developing comprehensive policy documents addressing data risks, providing upper-level management with actionable insights for risk mitigation, evident by a notable reduction in monthly queue volume• Monitor and maintained accurate general ledger account balances• In-depth understanding of process network and system functionality• Expert on managing and resolving regulatory anomalies in timely manner• Prepared/presented interactive and engaging presentations to groups of 1-150 people• Revise existing procedures to align with new changes and agent feedback• Facilitated conference calls and meetings to ensure timely resolutions • Planned and developed office events and department volunteer sessions to build company morale

Fraud Identity, Document VerificationProjects: Risk Mitigation - Managed project that successfully prevented common regulatory violations by agents.Achievements: Maintained a Catch and Release Fraud rate of 0% through proficient review of document authenticity; Demonstrated the ability to work autonomously, resolving 95% of issues and queries using independent judgment; Preventing credit loss of over 1 million in limits• Analyze personal identification, financial statements, and small business documentation to validate legitimacy • Investigative research via public records and credit bureau reporting to confirm customer identity • Fine attention to detail and customer patterns to determine suspicious activity and account takeover fraud • Assisting internal legal teams with identifying and resolving fraud ring concerns• Outbound calls to customers to advise of document review denial or acceptance, customer de-escalation.

Fraud Identity, DetectionProjects: New Hire Ambassador Onboarding; Served as lead trainer for groups of 15-30 associates; Trained agents on policy and the process of executing duties efficiently.Achievements: ROAR Award (Recognizing Outstanding Associate Award) - Top 5% department wide; Recognized as Subject Matter Expert (SME); Brand Ambassador, showcased positivity and enthusiasm for campus support• Preventing and detecting identity theft by immediate review of online applications• Public record and online database research; developing public record security questions • Educating victims of identity theft on time-sensitive actions, fraud alerts, and identity security assistance • Proactive fraud prevention measures ensuring the integrity and reliability of information used in the verification processes

Direct and Retail BankingProjects: ING Direct to Capital One 360 - Sales rebranding and sale of new online digital banking productsAchievements: Recognized for WOW calls and world class customer support; Consistent Quality Assurance Top 5• Inbound customer service, sales, transactional assistance, and account maintenance• Selling ING Direct online banking products to new inquiring customers. • Effectively assessing customer needs to properly advise on accounts options and features • Checking, saving, money market, and certificate of deposit account expertise• Account investigation and research at customer request, while maintaining call-handling metrics• Assisting banking, loan, and credit card customers with online website technical support/troubleshooting • Exemplary behavior leading to peer coaching to help other agents meet quality assurance goals.

• Sales Specialist at a high-end department store known for exceptional customer service and care.• Commissioned sales.• Recognized as Department Top-Seller.• Establishing and maintaining client relationships.• Setting appointments catered to our clients' personalized individual/family needs and following up via email/phone to ensure satisfaction.• Extensive knowledge of store inventory and product specific details.