Kelly M. Email & Phone Number

New York, Ny, Us

New York, New York, Us

As an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm.Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more.

New York, Ny, Us

Leading the incredible Customer teams at Everstage globally.

New York, New York, Us

Led the incredible teams of Global Customer Success, Global Field Engineering Services and our Global Center of Excellence (internal and external enablement) at Sisense, totaling a 100+ team members.

New York, New York, Us

New York, New York, Us

New York, New York, Us

San Diego, California, Us

Led the Customer Success and Implementation divisions globally within Hookit’s business, a SaaS platform that empowers brands and rights holders to improve the performance of their sponsorships through data, analytics and strategic partnerships. Drove adoption leading to renewals, expansion, and advocacy - through usage of Hookit’s platform and NPS/CSAT - across the Hookit customer base.Defined customer journey, customer stages and all events within each stage. Built and optimized processes to scale, while ensuring all customer needs were met. Achieved Net Revenue Retention of 102% Grew Monthly Recurring Revenue / top line revenue from existing customer base by 42% during first nine months of tenure32% growth YoY with largest Enterprise customer through strategic account management, value delivery and overall partnership alignment

Philadelphia, Pa, Us

As a Sr. Customer Success Manager at Richardson Sales Performance, I partnered with global organizations looking to implement a proven, successful, consistent selling process and methodology. As a trusted advisor to my clients, I drove sales performance improvement programs by identifying strategic business goals, leading indicators of sales behavior, and developed and supported global deployment of curriculum to close sales talent gaps. I worked remotely from the NYC metro area, serving clients and partners worldwide.

San Francisco, Ca, Us

As the Director of Customer Success at Glassdoor, I was responsible for the success, growth & execution of the Customer Success divisions: Customer Success Management (CSM), Customer Support, Operations & Implementation, within Glassdoor's B2B organization. From March 2013 to August 2016, I hired and scaled the Customer Success teams by 12x (4 to 60), improving customer implementation times by 60% and lifting customer retention by 15%.

Austin, Texas, Us

Promoted to Client Services Team Lead to manage a team of 11 Client Support Specialists; recruited, interviewed and hired seven employees, including ramping up process.Work closely with Sales and Account Management to ensure client satisfaction, retention and growth. Handled day-to-day managerial duties including one-on-one weekly meetings to ensure employee productivity, client satisfaction and development of staff.Developed & implemented cross-vertical product and procedure trainings for my team.

Austin, Texas, Us

Managed the relationships between hundreds of our largest direct employer Fortune 1000 companies, working side-by-side with the Senior National Account Executives.Helped clients measure the success and ROI with their campaigns, while creating and catering each campaign to individual needs and foster a sense of unity between myself and the client.Handled any and all technical issues including XML feed configuration, indexing jobs to Indeed.com and consulting directly with clients as a product expert.

Austin, Texas, Us

Managed the relationships between hundreds of our largest direct employer Fortune 1000 companies, working side-by-side with the Senior National Account Executives. Helped clients measure the success and ROI with their campaigns, while creating and catering each campaign to individual needs and foster a sense of unity between myself and the client.Handled any and all technical issues including XML feed configuration, indexing jobs to Indeed.com and consulting directly with clients as a product expert.

Minnetonka, Mn, Us

Worked with the Account Development team to build, organize and maintain new and existing client relationships for national print & online advertising campaignsResearched and found unique opportunities for print/online advertising for clients Managed operations of national print and online marketing campaigns externally and internally from inception to campaign execution; interacted with clients on a daily basis to ensure advertising needs were metEvaluated customer objectives to create print and online advertising campaigns based on their market, publication and budget goals

Shelton, Connecticut, Us

Covered various aspects (editorial and client services) of the telecommunications industry, with specific focus on CRM, workforce management, smart grids and green technology.Managed over 25 online marketing accounts based on an editorial campaign platform for technology channels and cross channels consisting of article generation, client maintenance and relationships.Interacted with clients on a daily basis to ensure editorial and marketing needs were met for sponsored areas of the Website based on SEO performance.Was daily news anchor of company's telecommunications news broadcast; wrote & edited news scripts daily and executed broadcast taping daily.

At IHS Herold, I edited daily content in the oil and gas industries, as well as maintaining two news databases, one for small Exploration & Production companies outside of the U.S., and the Alternative Energy News Database, generating content on a daily basis.

Wrote weekly articles on various pop culture topics, including celebrity news, fashion trends, relationship advice, health, politic controversies and general topic discussions.

Wrote an average of four articles per week for the feature articles section of the web site on various wedding topics including bridal fashion, wedding themes and current trends.

Researched, wrote & edited lifestyle based pieces for a life change website. Interviewed industry experts on life change topics.

Lead writer for National Market Reports. Interviewed real estate brokers on up and coming real estate trends in New York resulting in feature stories.

- Assisted Deputy Editor: Edited “Guys: Uncensored” page, including developing monthly topic, interviewed and edited quotes. - Researched for senior editors on college guide and feature stories. - Wrote various captions, heds, deks and web content. - Managed editorial projects like CosmoGIRL! Cup by corresponding with participants and marketing department.

Ba, Journalism, Minor - English, Professional Writing And Technical Communication Certification

General Education