Kelly M.

Kelly M. Email and Phone Number

Vice President of Customer Success @ Everstage
New York, NY, US
Kelly M.'s Location
New York City Metropolitan Area, United States, United States
Kelly M.'s Contact Details
About Kelly M.

A passionate leader with demonstrated success in building and scaling high-performance go-to-market teams as well as navigating enterprise-level customer relationships. Energized by helping businesses solve challenges, align objectives to company goals and obtain measurable results. My expertise includes:• Customer Success • Impacting Revenue Growth • Sales Methodology & Process• Sales Training & Enablement• Change Management• Leading and scaling global teams in high growth, venture-backed companies• SaaS, Marketplace and Media business models• Personal Coaching, Career Development Consulting, Emotional Intelligence Training• Corporate Wellness + Meditation (RYT-200 Hr Yoga Teacher)

Kelly M.'s Current Company Details
Everstage

Everstage

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Vice President of Customer Success
New York, NY, US
Website:
everstage.com
Employees:
242
Kelly M. Work Experience Details
  • Everstage
    Vice President Of Customer Success
    Everstage
    New York, Ny, Us
    View
  • Primary Venture Partners
    Expert
    Primary Venture Partners Nov 2024 - Present
    New York, New York, Us
    As an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm.Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more.
    View
  • Everstage
    Vice President Of Customer Success
    Everstage Jul 2024 - Present
    New York, Ny, Us
    Leading the incredible Customer teams at Everstage globally.
    View
  • Sisense
    Vice President Of Customer Care
    Sisense Feb 2024 - Jun 2024
    New York, New York, Us
    Led the incredible teams of Global Customer Success, Global Field Engineering Services and our Global Center of Excellence (internal and external enablement) at Sisense, totaling a 100+ team members.
    View
  • Sisense
    Vice President Of Customer Success
    Sisense Dec 2023 - Feb 2024
    New York, New York, Us
    View
  • Sisense
    Senior Director Of Customer Success - Corporate & Strategic Accounts
    Sisense Feb 2023 - Nov 2023
    New York, New York, Us
    View
  • Sisense
    Director Of Customer Success - Strategic Accounts
    Sisense Apr 2022 - Feb 2023
    New York, New York, Us
    View
  • Hookit | A Kore Software Company
    Head Of Customer Success | Hookit
    Hookit | A Kore Software Company Mar 2021 - Apr 2022
    San Diego, California, Us
    Led the Customer Success and Implementation divisions globally within Hookit’s business, a SaaS platform that empowers brands and rights holders to improve the performance of their sponsorships through data, analytics and strategic partnerships. Drove adoption leading to renewals, expansion, and advocacy - through usage of Hookit’s platform and NPS/CSAT - across the Hookit customer base.Defined customer journey, customer stages and all events within each stage. Built and optimized processes to scale, while ensuring all customer needs were met. Achieved Net Revenue Retention of 102% Grew Monthly Recurring Revenue / top line revenue from existing customer base by 42% during first nine months of tenure32% growth YoY with largest Enterprise customer through strategic account management, value delivery and overall partnership alignment
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  • Richardson Sales Performance
    Senior Customer Success Manager
    Richardson Sales Performance Sep 2016 - Mar 2021
    Philadelphia, Pa, Us
    As a Sr. Customer Success Manager at Richardson Sales Performance, I partnered with global organizations looking to implement a proven, successful, consistent selling process and methodology. As a trusted advisor to my clients, I drove sales performance improvement programs by identifying strategic business goals, leading indicators of sales behavior, and developed and supported global deployment of curriculum to close sales talent gaps. I worked remotely from the NYC metro area, serving clients and partners worldwide.
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  • Glassdoor
    Director Of Customer Success
    Glassdoor Apr 2013 - Aug 2016
    San Francisco, Ca, Us
    As the Director of Customer Success at Glassdoor, I was responsible for the success, growth & execution of the Customer Success divisions: Customer Success Management (CSM), Customer Support, Operations & Implementation, within Glassdoor's B2B organization. From March 2013 to August 2016, I hired and scaled the Customer Success teams by 12x (4 to 60), improving customer implementation times by 60% and lifting customer retention by 15%.
    View
  • Indeed.Com
    Client Services Team Lead, Direct Employers
    Indeed.Com Feb 2012 - Mar 2013
    Austin, Texas, Us
    Promoted to Client Services Team Lead to manage a team of 11 Client Support Specialists; recruited, interviewed and hired seven employees, including ramping up process.Work closely with Sales and Account Management to ensure client satisfaction, retention and growth. Handled day-to-day managerial duties including one-on-one weekly meetings to ensure employee productivity, client satisfaction and development of staff.Developed & implemented cross-vertical product and procedure trainings for my team.
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  • Indeed.Com
    Senior Client Support Specialist, Direct Employers
    Indeed.Com Aug 2011 - Feb 2012
    Austin, Texas, Us
    Managed the relationships between hundreds of our largest direct employer Fortune 1000 companies, working side-by-side with the Senior National Account Executives.Helped clients measure the success and ROI with their campaigns, while creating and catering each campaign to individual needs and foster a sense of unity between myself and the client.Handled any and all technical issues including XML feed configuration, indexing jobs to Indeed.com and consulting directly with clients as a product expert.
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  • Indeed.Com
    Client Support Specialist, Direct Employers
    Indeed.Com Apr 2011 - Aug 2011
    Austin, Texas, Us
    Managed the relationships between hundreds of our largest direct employer Fortune 1000 companies, working side-by-side with the Senior National Account Executives. Helped clients measure the success and ROI with their campaigns, while creating and catering each campaign to individual needs and foster a sense of unity between myself and the client.Handled any and all technical issues including XML feed configuration, indexing jobs to Indeed.com and consulting directly with clients as a product expert.
    View
  • Mediaspace Solutions
    Account Development Specialist
    Mediaspace Solutions Jun 2010 - Mar 2011
    Minnetonka, Mn, Us
    Worked with the Account Development team to build, organize and maintain new and existing client relationships for national print & online advertising campaignsResearched and found unique opportunities for print/online advertising for clients Managed operations of national print and online marketing campaigns externally and internally from inception to campaign execution; interacted with clients on a daily basis to ensure advertising needs were metEvaluated customer objectives to create print and online advertising campaigns based on their market, publication and budget goals
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  • Technology Marketing Corporation
    Writer/Editor/Account Manager
    Technology Marketing Corporation Aug 2009 - May 2010
    Shelton, Connecticut, Us
    Covered various aspects (editorial and client services) of the telecommunications industry, with specific focus on CRM, workforce management, smart grids and green technology.Managed over 25 online marketing accounts based on an editorial campaign platform for technology channels and cross channels consisting of article generation, client maintenance and relationships.Interacted with clients on a daily basis to ensure editorial and marketing needs were met for sponsored areas of the Website based on SEO performance.Was daily news anchor of company's telecommunications news broadcast; wrote & edited news scripts daily and executed broadcast taping daily.
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  • Ihs Herold
    Editor
    Ihs Herold Feb 2008 - Aug 2009
    At IHS Herold, I edited daily content in the oil and gas industries, as well as maintaining two news databases, one for small Exploration & Production companies outside of the U.S., and the Alternative Energy News Database, generating content on a daily basis.
  • Collegecandy.Com
    Freelance Writer
    Collegecandy.Com May 2008 - May 2009
    Wrote weekly articles on various pop culture topics, including celebrity news, fashion trends, relationship advice, health, politic controversies and general topic discussions.
  • Ourweddingday.Com
    Freelance Writer
    Ourweddingday.Com Aug 2007 - Dec 2007
    Wrote an average of four articles per week for the feature articles section of the web site on various wedding topics including bridal fashion, wedding themes and current trends.
  • First30Days.Com
    Assistant Editor
    First30Days.Com 2007 - 2007
    Researched, wrote & edited lifestyle based pieces for a life change website. Interviewed industry experts on life change topics.
  • The Real Deal Magazine
    Editorial Assistant/Intern
    The Real Deal Magazine May 2006 - Aug 2006
    Lead writer for National Market Reports. Interviewed real estate brokers on up and coming real estate trends in New York resulting in feature stories.
  • Cosmogirl! Magazine
    Editorial Assistant/Intern
    Cosmogirl! Magazine Jan 2006 - Jun 2006
    - Assisted Deputy Editor: Edited “Guys: Uncensored” page, including developing monthly topic, interviewed and edited quotes. - Researched for senior editors on college guide and feature stories. - Wrote various captions, heds, deks and web content. - Managed editorial projects like CosmoGIRL! Cup by corresponding with participants and marketing department.

Kelly M. Skills

Public Speaking Media Planning Recruitment Advertising Branding And Identity Seo Editing Ppc Sem Online Advertising Social Media Team Management Social Media Marketing Market Research Salesforce.com Leadership Crm Management New Business Development Account Management Analytics Sales Google Analytics Online Marketing Marketing Lead Generation Maintaining Strong Client Relationships Digital Media Email Marketing Digital Marketing Social Networking Customer Retention Web Analytics Digital Strategy E Commerce Interviews Strategic Partnerships Web Marketing Advertising Sales B2b Web Content Direct Marketing Google Adwords Integrated Marketing Facebook Mobile Marketing Client Services Marketing Communications Recruiting Training Advertising

Kelly M. Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    Professional Writing And Technical Communication Certification
  • Immaculate High School
    Immaculate High School
    General Education

Frequently Asked Questions about Kelly M.

What company does Kelly M. work for?

Kelly M. works for Everstage

What is Kelly M.'s role at the current company?

Kelly M.'s current role is Vice President of Customer Success.

What is Kelly M.'s email address?

Kelly M.'s email address is km****@****les.com

What schools did Kelly M. attend?

Kelly M. attended University Of Massachusetts Amherst, Immaculate High School.

What are some of Kelly M.'s interests?

Kelly M. has interest in Animal Welfare, Children, Arts And Culture, Disaster And Humanitarian Relief.

What skills is Kelly M. known for?

Kelly M. has skills like Public Speaking, Media Planning, Recruitment Advertising, Branding And Identity, Seo, Editing, Ppc, Sem, Online Advertising, Social Media, Team Management, Social Media Marketing.

Who are Kelly M.'s colleagues?

Kelly M.'s colleagues are Eros Cicero P N, Aadithya Sathishkumar(Ask), Divyalakshmi Ramesh, Aravind Murali, Bavanitha S, Jeyashree Pandian, Mhika Flores.

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