Kelly Melcho Email & Phone Number

Indianapolis, Indiana, United States

Organized events for team-building and conferences, while managing various schedules April 2018-PresentProvided positive, empathetic customer service both face to face and on the phoneConsistently purchased cost-effective supplies for the office and ensured proper billing for clients Eagerly took every available opportunity to be challenged, as well as improve myself and the workspaceDiligently worked with invoices, settlement breakdowns, check distribution, monthly bills, and… Show more Organized events for team-building and conferences, while managing various schedules April 2018-PresentProvided positive, empathetic customer service both face to face and on the phoneConsistently purchased cost-effective supplies for the office and ensured proper billing for clients Eagerly took every available opportunity to be challenged, as well as improve myself and the workspaceDiligently worked with invoices, settlement breakdowns, check distribution, monthly bills, and QuickbooksSupported a team of four attorneys and three assistants with technical support, drafting motions and letters, and play my role as resolution expert Show less

Indianapolis, Indiana, United States

Directly aided guests with concerns, questions, and requestsDispatched calls to appropriate departments/individuals and resolved base level issuesImproved various workflow systems to increase productivityThrived in a fast-paced environment while maintaining a positive attitude

Jackson, Michigan Area

Attentive and positive customer serviceImproved the stock organization process by analyzing departments for most immediate needPromoted store events and credit opportunitiesEagerly took on new responsibilities and training opportunities in multiple departments

Cement City, Mi

Involved in nearly all food service tasksProvided positive customer service both face to face and on the phoneIndependently managed and operated the cider barn, including stock management, washing produce, making caramel apples, filling the cider jugs, cleaning the barn, running the register, as well as aiding and encouraging customer sales

Jackson, Michigan Area

Improved various work flow systems to increase productivityDispatched calls to appropriate departments/individuals and resolved base level issuesDirectly aided residents with concerns and questionsEagerly took every available opportunity to be challenged as well as improve myself and the workspaceOrganized community activities and eventsProactively educated myself on U.S. Department of Housing and Urban Development inspection regulations to maintain funding and benefit… Show more Improved various work flow systems to increase productivityDispatched calls to appropriate departments/individuals and resolved base level issuesDirectly aided residents with concerns and questionsEagerly took every available opportunity to be challenged as well as improve myself and the workspaceOrganized community activities and eventsProactively educated myself on U.S. Department of Housing and Urban Development inspection regulations to maintain funding and benefit residents/staff Show less

Marshall, Il

Diligent research with deeds, leases, assignments, and probatesLeader in establishing office wide consistency on data gathering and recordingFacilitated a substantial increase in the exchange of information with Township Assessors, realtors, and attorneysDesigned and established higher efficiency and accuracy in Oil Interest assessment/reassessment calculation Enthusiastically sought knowledge of the assessment process through multiple state courses and… Show more Diligent research with deeds, leases, assignments, and probatesLeader in establishing office wide consistency on data gathering and recordingFacilitated a substantial increase in the exchange of information with Township Assessors, realtors, and attorneysDesigned and established higher efficiency and accuracy in Oil Interest assessment/reassessment calculation Enthusiastically sought knowledge of the assessment process through multiple state courses and certificationsThrived in a fast-paced environment while maintaining a positive attitude in the office, on the phone, and at Town Hall Meetings Show less

Huntington, In

Responsible for providing critical analysis of the script to aid the actors’ interpretationsCreatively enhanced the rehearsal atmosphere by simple and inexpensive means by communicating with the Graphic Design Department, using free resources in the university library, scrap fabrics from the costume shop, and other miscellaneous materialsDiligently prepared weekly research packets for actors in rehearsals and crew in Tech Meetings with the use of a large number of resource materials and… Show more Responsible for providing critical analysis of the script to aid the actors’ interpretationsCreatively enhanced the rehearsal atmosphere by simple and inexpensive means by communicating with the Graphic Design Department, using free resources in the university library, scrap fabrics from the costume shop, and other miscellaneous materialsDiligently prepared weekly research packets for actors in rehearsals and crew in Tech Meetings with the use of a large number of resource materials and Microsoft Office programsIncreased communication between students and theatre department2014 KCACTF Contestant Show less

Huntington, In & Indianapolis, In

Provided positive customer service on the phone and in person, making sure that each customer leaves eagerly wanting to come back. This included introducing customers to new media, keeping up with reviews of materials to aide customers in their decisions, and working with customers on any fines or fees their account may haveRanked in the top 10% for sales and customer service in my areaMeticulous handling of funds and deposits, ensuring the drawer would balanceFlexible work schedule… Show more Provided positive customer service on the phone and in person, making sure that each customer leaves eagerly wanting to come back. This included introducing customers to new media, keeping up with reviews of materials to aide customers in their decisions, and working with customers on any fines or fees their account may haveRanked in the top 10% for sales and customer service in my areaMeticulous handling of funds and deposits, ensuring the drawer would balanceFlexible work schedule and duties from daily organizational, promotional, advertisement, and cleaning duties above and beyond requirement Show less

Bachelor'S Degree, History And Theatre, Major Gpa: 3.30/4.0

Activities and Societies: House Manager, Student Dramaturge, and Costume Assistant at Huntington University Theatre Company

Beginner Combatant, Combatant