Kelly Mest, Mba Email & Phone Number

Downingtown, Pennsylvania, United States

I bring extensive experience in directing administrative functions to optimize organizational performance and drive growth in healthcare settings.-Strategic Leadership: Proven ability to collaborate with clinical operations to achieve organizational goals and uphold patient care standards.-Team Building & Development: Skilled in selecting and mentoring administrative management teams to foster a cohesive and motivated workforce.-Operational Excellence: Expertise in setting policies, improving procedures, and ensuring compliance with regulatory requirements to enhance operational efficiency.-Business Development: Strong track record in coordinating strategic plans and contributing to business expansion initiatives.-Relationship Management: Dedicated to maintaining a positive organizational culture and building strong relationships across all levels of the team.-Led initiatives to enhance patient satisfaction, streamline clinical workflows, and boost staff morale.-Implemented strategic marketing efforts in collaboration with clinical and marketing teams to support business objectives.

Coatesville, Pa

-Managed day-to-day and strategic operations of Wellness, Membership, Aquatics, Specialty Camp, Sports, and other departments/team members as needed-Created and managed a $3+ million annual budget-Increased overall revenue through innovative programming and social media marketing-Served as Social Media Team Member, Program and Membership Committee Leader, DIG Leader at the branch level, Association DIG team member, LBGT ERG co-chair-Led the Annual Campaign Fundraising Community Division

Carlsbad, Ca

Operational Management-Directed and led area managers and on-site staff-Worked directly with CEO to develop and execute annual budgets, goals, and projections-Created and supported programming and local events that fostered and supported the Carlsbad and San Diego community-Implemented and supported company programs and initiatives to foster the culture and active lifestyle brand as well as drive member retention and acquisition-Formed strategic partnerships with corporate liaisons, third-party brokers, insurance companies, and other wellness providersBookkeeping & HR-Managed AP and AR processing, payroll, bank reconciliation, and operational contracts-Organized and maintained office-filling systems, ordered and stocked office supplies, furniture, and miscellaneous inventory-Managed insurance certificates for all vendors and subcontractors-Generated monthly, quarterly & end-of-year reconciliation and statements-Recruited, hired and managed all area and on-site managers and staff at large-Maintained, reviewed, and enforced company handbook policies-Ensured adherence to all state and federal employment laws and regulationsMarketing-Managed marketing campaigns, including Mailchimp and Active Campaign newsletters, lead pages, and drip marketing promotions and content creation-Edited and created content for WordPress and Zesty web platforms-Developed and executed SEO strategy and executed local and organic searches-Executed site changes that increased quality traffic, maximized site performance, and improved search result listings-Managed digital marketing and digital product delivery

-Developed business in small companies as well as Fortune 500 organizations-Led and project-managed the launch of new or transition fitness centers-Formed strategic partnerships with third-party brokers, insurance companies, and other wellness providers-Created and executed contract terms for health promotion and fitness center management business for mostly medium to large-sized Fortune 500 companies-Provided high-level strategic planning and direction for programming and on-site staff-Managed a staff of coaches, accounts managers, member services, insurance billers, and interns-Created and implemented insurance billing processes for the EZIA Physical Therapy business with no prior knowledge of billing. Insurance checks are consistent, able to be forecasted, and generating more revenue since the takeover.

Oceanside, Ca

• Oversaw fitness, group exercise, martial arts, dance and birthday parties.• Set strategic revenue and participation goals and implemented plans on how to enable my department to hit such goals• Staff recruitment and development• Create, implement and assess fee for service programming• Worked closely with other Fitness Directors and professionals in the association to provide consistent improvements on programming by keeping up with industry trends• Budget forecasting/revenue building• Fundraise for Annual Support Campaign• Exercise Prescription for various populations• Lead on a $500k fitness center renovations. Worked with many electrical, fitness and general contractors to complete the project. • Fitness community outreach. Formed agreements on free programming for various communities in the Oceanside area.

Nutley, New Jersey/San Diego, Ca

Full scale on-site corporate wellness management. Staff sourcing, recruitment and development. Motivational/incentive programming. Health promotion including but not limited to; health fairs (both on-site and virtual web based), lunch and learns/wellness seminars, health screenings and fitness assessments, informational newsletters and stretch breaks. Creation and implementation of Standard Operating Procedure manuals for multiple sites in the northeast region. Fitness software management (fit track, BSDI, health calc). On site personal training and group exercise instruction. Member recruitment, management reporting, exercise prescription for all populations as well as graded exercise testing.

Boyertown, Pa

Orient new members. Complete fitness assessments, prescribe exercises and ensure fitness center safety.

Organize, manage and instruct kid's and adult tennis lessons and camps. Market offerings throughout the community in order to increase engagement. Built the program from the ground up, adding an additional revenue stream and generating interest around tennis in the community.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

MBA Healthcare Administration

Certificate Of Bookkeeping, Bookkeeping

Education record

Completed the Forum as well as Advanced Course and utilize the philosophies daily to create and maintain authentic relationships.

B.S., Exercise Science