Managed IT and Security Services - We offer technology consulting services that will help you improve your business's security posture.

Provides business consulting services to clients focusing on utilizing technology to drive business processes. Performs SaaS/Cloud Application implementations for clients with a specialty in CRM systems, including Salesforce. Also provides technical project management services to partner organizations for managed services onboarding and technical implementation projects. Performs system analysis for business system integration.

Leader in bringing together key stakeholders within the company, Local Partnerships, and the contracted technology vendors responsible for building new data systems. Responsible for overall project management, successful user adoption, user training, and ensuring all data security parameters are in place.Primary Responsibilities:*Act as liaison among NCPC’s departments/teams, including the IT Department, Shared ServicesDepartment, Learning and Evaluation Department, Finance and Fiscal Operations Division, StrategyDivision, Local Partnerships, and contracted technology companies.*Understand the desired vision of Data Management Systems to ensure the vision is executed.*Set and continually manage and communicate project expectations with key stakeholders.*Motivate and manage project stakeholders and influence them to produce assigned work*Guide and create the necessary supplemental documents for the development of a Request forProposals (RFP) from contractors to build new systems.*Work in collaboration with NCPC staff to release the RFPs to build the new systems.*Work in collaboration with NCPC staff to review proposals and select vendors.*Serve as the key communication point for vendors to ensure the agreed upon scope of work and timelines are being met and that the vision for the systems are being built effectively.*Proactively manage changes in project scope while identifying potential crises and devising contingency plans.*Coordinate, develop, and communicate realistic, attainable milestones and project plans.*Coordinate user testing of the systems

Managed the internal operations to ensure consistent and successful customer service delivery. Has direct oversight of client sales, technical service delivery and billing operations in support of the Managed Services department of the company. Consulted with Managed Services customer to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands. Responsible for the full sales lifecycle as it pertains to the current customer base of the company. Make recommendations for modernization and security posture improvements by selling products and services through developing a thorough understanding of customer business needs. Performed project management for implementing new services or solutions for customers. Also assisted the Director of Sales for qualifying new prospects with the company’s services and products.

Managing implementation projects for new customers. Assisting customers achieve FedRAMP ATO for cloud environments. Onboarding customers for SecureCloud managed security services.

Responsible for planning and coordinating activities concerned with overseeing application and/or database projects including project initiation, scheduling, design, implementation and maintenance. Manage multiple projects at times, resource assignment, project & tasks scheduling, managing a team and vacation schedules, creating and managing budgets, customer relations and interaction, and coordinating status meetings. Oversee and provide project accountability for overall performance of defined scope(s) of work as indicated by client satisfaction, quality of products and/or services, level of profitability attained and other such measures as may be designated. Serves as primary client contact and manages overall company client interface relationships to include defined project scope(s), assuring responsiveness to client needs and effective professional conduct. Mentors and coaches assigned personnel in order to enhance performance and encourage professional development. Manage, and document team performance, develop project schedules, and define and assign work. Monitor and control work in progress for technical adequacy, and provide active assistance to meet schedules or resolve complex technical or client requirements. Represents the company as the primary client contact on assigned consulting contracts and projects. Establishes metrics and monitors progress to assure contract compliance, client satisfaction and attainment of company commitments and objectives; reports progress to appropriate levels of management. Provides functional and technical guidance to consulting staff and management. Develops new client contacts and conceptualizes solutions to client problems, which lead to new business for the corporation. Actively identifies additional/expanded tasking with existing clients and defines technical requirements for drafting statements of work.

Manage IT operations for small and medium-sized associations and government contracting clients and provided technical and organizational consulting to key decision makers. Key functions:- Oversight and responsibility of client infrastructures, primarily for Non-profit and Association organizations of small to medium size (25 – 100 employees).- CIO leadership for assigned clients financial responsibility for all client contracts. Consulting on various aspects of systems administration and IT strategy- Project management and quality control for all work performed for clients.- On-site Network support as needed, consisting of network and systems administration as well as end-user desktop support.- Developed network documentation for all clients as well as provided general end-user software training.- Selling technical and cloud services to prospective clients. Including responding to technical RFPs, proposal and contract writing.- Asset management of all purchased components for all company clients.- Reported on service delivery metrics, ticket metrics, performance and accounting reconciliation.

Head of hardware and software purchasing, as well as purchasing for SaaS and IaaS products, and responsible for maintaining profitable relationships with key vendors. Developed efficient internal processes for purchasing and invoicing.Key functions:-Providing quotes and cost estimates to clients-Making recommendations for clients to improve functionality or reduce costs-Ensure training compliance in new vendor technologies-Negotiating pricing with vendors to increase profits-Manage internal CRM database and develop functional operational reports

Managed and organized a technical support department for a small MSP that provides IT services for small to enterprise sized businesses. Helped develop hosted technological solutions to enable businesses to quickly deploy desktops and applications and remove the burden of owning, managing and supporting business applications, a technical network and infrastructure hardware. Developed customer-focused support processes and procedures in order to ensure total customer satisfaction overall.Key functions:-Managed the IT support for 30 - 40 small to enterprise sized businesses with a total of 1,000 users combined.-Managed a full- IT Helpdesk/Call Center consisting of 5 technical engineers/analysts, as well as 2 project engineers.-Maintained the department workflow and processes by studying the standard operating procedures in order to identify opportunities for improvement of all processes and procedures; in order to ensure customer satisfaction and maintain strict SLA requirements. -Maintained and reported on SLA standards and compliance for current customers and ensured compliance and accountability by Helpdesk personnel. -Developed and managed technical customer on-boarding projects for new clients. Responsible for maintaining deadlines, coordinating with new customers' main liason (usually CEO, CFO or IT manager), and ensuring user training and acceptance on new systems. -Developed the on-boarding process to include other project engineers and managed these engineers and managed to project deadlines until completion.-Developed and managed the billing process for current customers and monitored department financial statements.-Consulted with various customers' management and executives to discuss cost-effective, strategic and long-term IT goals.

Managed and maintained company's core database application that tracked all aspects of operations for $20+ million in yearly revenue. Also responsible for generating and managing data reports (including financial and inventory) and analyzing for correct project execution and anomalies. Managed and administered entire company's IT infrastructure and all technological equipment. Key functions:Responsible for creating well-organized and informative data and financial reports for all company Project Managers to present to clients, as well as creating client service and financial reports for internal corporate executives.Developed custom financial, operational and project auditing reports for internal company management using data extracted from the main corporate database program. Extracted data using various methods, including MySQL queries or pre-programmed database functions and used Microsoft Excel and Visual Basic macros to complete well-organized and informative reports.Developed custom MS Access databases in order to organize data and to write queries to extract specific data from data stored within the more-complex corporate database application.Performed several data analysis and data-scrubbing functions as requested by project managers and key executives, including analyzing field personnel timesheets and questionnaires upon completion of a field project to look for anomalies.Responsible for managing and monitoring project timelines and execution issues. Responsible for communicating project status at regular intervals and upon completion with client services personnel, field operations personnel, or individual corporate clients. Responsible for IT administration and supervision of corporate IT assets. This includes Microsoft Windows Network Administration, Microsoft Exchange Administration, Avaya Phone System administration (for supporting a full corporate call center), Windows PC administration and mobile device administration.