Kelly Lowry Email & Phone Number

Brentwood, TN

Antioch, TN

• Managed and maintained product pricing, support of national accounts and customer service relations while identifying and increasing operational efficiencies.
• Co-managed national sales incentive program and sweepstakes through reporting, distribution of incentives, as well as consistent communication thereby generating an increase in sales and proliferation of brand awareness.
• Drove change in the management of national pricing and product listings by updating systems and correcting quality control issues within the account portals to ensure product availability is more user friendly while.
• Overhauled layout, design and copy of tools and equipment catalog to streamline parts offerings, increase accessibility and provide the necessary training tools to the sales team.
• Co-created national Canadian parts and pricing list while researching exportation best practices to increase revenue through expansion into new market.
• Collaborated with cross functional team to develop and create product pricing catalog for internal dealer network to ensure access to updated pricing, part numbers and product specifications to drive sales.

• Oversaw daily office operation and created culture that showcased Mars, Inc. Five Principles of Efficiency, Mutuality, Responsibility, Quality, and Freedom in action.
• Managed large number of vendors by optimization of all vendor contracts and managed current spend by working with commercial and legal departments, leveraging master agreements, creating purchase orders, and processing.
• Improved staff morale and satisfaction by completing various projects including updating flooring, lighting and creating additional conference room space, researching many options on how to best incorporate natural.
• Reduced overhead costs and met compliance by removing retired assets out of storage in accordance with Mars Record Retention Policy and Finance Manual.
• Drove change by rolling out Single Stream Recycling program, creating and updating signage, overhauling recycling station locations as needed, developing education materials and managing associate communications in.
• Improved documentation by facilitating records transfer to preferred vendor for all records stored offsite, collaborating with commercial and legal, ensuring all items and corresponding documents properly transfer to.

• Processed and recorded company’s weekly payroll for all 2000+ part time associates, providedfinancial information, participated in daily data entry payroll processing and communication withcustomers.
• Improved accuracy by maintaining timely year-end reporting processes, including W-2,W-2c,etc. for all part-time associates.
• Increased implementation and awareness of office services policies and procedures for newhires and current associates by creating office services on-boarding presentation anddeveloping ways of working manual.
• Streamlined vendors, eliminated waste and saved significant amounts of time and money bycollaborating with commercial department, and utilizing Mars preferred vendors.

• Managed front desk, provided exceptional customer service to visitors, staff, and applicants.Maintained additional administrative support.
• Facilitated transition and set up of office services department in new location by designing andorganizing mailroom, break areas, and conference rooms.
• Improved efficiency by creating new policies and procedures, ensuring quality and mutuallybeneficial ways of working in the workplace.
• Supported second floor expansion by assisting in vendor management, participating in spatialdesign and layout, collaborating with cross-functional team, including engineering andcommercial associates.
• Executed opening of Phoenix Sales Office by collaborating with commercial and financedepartments, planning office layout, setting up physical office space and vendors, trainingonsite support staff and coordinating with.

• Developed strong relationships with families during time of need with cemetery and funeralarrangements.
• Improved accuracy and customer service by reorganizing legal documentation processing,maintaining focus on customers’ needs during emotional time.
• Streamlined supply ordering process by creating new database, entering all orders, andimplementing standardized process, ensuring elimination of double orders and protecting cashflow.
• Saved money and simplified future maintenance by restructuring direct mailing system,auditing current records and updating database to remove duplicate customers and updatingaddresses while creating electronic database.
• Enhanced future training, quality, and efficiency by creating process and procedure manualsfor various duties.
• Created invoice-tracking system for preventing payment issues by creating electronicdatabase, entering all pertinent information, flagging follow-ups and storing on shared drive,allowing other employees that may need.