Kelly Morrin Email & Phone Number

Philadelphia, Pennsylvania, United States

Develop and execute plans to optimize 5-6 Piano clients simultaneously by auditing their on-site user experience, leveraging Piano’s propensity models.Collaborate with internal teams and key stakeholders to identify bottlenecks, missed opportunities, and areas of improvement.Utilize UX best practices to optimize on-site experiences in order create the best end-to-end user flow journey.

Utilize marketing and advertising tactics such as event planning, email campaigns, and social media to boost the advertising and sales department's brand awareness and increase revenue. Manage content creation, social media management, website development, marketing merchandise, sales collateral, and the delivery of qualified leads to the sales team.

Pennsauken, New Jersey

Managed a high volume of inbound customer calls to build relationships with existing clients, educate potential customers on solar equipment, answer technical and logistic questions, and provide customer service.Provided the sales team with relevant market intelligence, sales reports, and qualified leads to improve sales and meet quarterly KPIs.

During my time at DreamLine Showers, I designed and coordinated several social media campaigns, managed all social media content and handled the budget for marketing merchandise and sales collateral.

My time at the Northeast Family YMCA was spent at the front desk handling any and all customer service issue, membership applications, program registrations, accepting payments and answering phone calls. The duties of a Membership representative were extensive and character building.

During my time as a Marketing Consultant at Legal-Ease Enterprise, I created their website and digital seal. I also handled contact with other legal services and businesses around the area to boost business. On the slower days, I helped with filing and other daily tasks that would help the business thrive from the inside out.

Exton, Pa

During my time at Plato's Closet I excelled in customer service, learned how to handle a sales floor, built team work experience as well as handled registers, phone calls, maintenance of the floor and cleaning duties. I was offered an opportunity of growth within the franchise, which would have been a position created solely based around my customer service skills; unfortunately I had to decline as I was leaving the area.

Philadelphia, Pa

During my earlier years in the workforce, I was a cashier at a local deli where I learned customer service skills, how to manage stressful situations with difficult customers and what it takes to handle the stress of a fast paced environment.

Education record

Activities and Societies: UX Design, Product Management, Design Thinking, Interaction Design

Bachelor’S Degree, Media Studies And Production, 3.69

I attended Temple University's School of Media and Communication where I earned my Bachelor's Degree in Media Studies and Production.

4.0

6 credit, 6 week program studying British Life and Visual Media and Children's Media in the UK.

Bachelor’S Degree, Communication And Media Studies

I had attended West Chester University from 2010- 2013 where I was in the Communications Studies program.

Web Design

Currently enrolled in the Web & Visual Design Career Fast Tracks through the Break into Tech Blueprint bootcamp. My courses are taking me.