Kelly Osborne Email & Phone Number

End-to-end project design and management. I started Silver Lining Strategy LLC as a one-stop-shop for businesses looking to conduct market research. Quantitative research for large scale data collection. Qualitative research for focused conversations. Strategic planning sessions to refine marketing goals and define research projects to meet and exceed expectations. Analytics and report creation, including work that typically feeds directly into marketing campaign strategy. Large scale research projects for niche audiences with no prior data to help establish market. Specialized in helping businesses looking to have a better understanding or break into the healthcare market. Current clients include open-science non-profits, creative entrepreneurs, and healthcare service groups.

New York, Ny, Us

• Responsible for developing and implementing commercial strategies. Researched market trends, identifying areas of growth and new business opportunities for the sales team. • Managed a team of marketing professionals to oversee campaigns to support the sales team. Led several long-term projects that involved multi-team cross collaboration (Panel, Business Development, Marketing, Events, Research, and Data) • Managed qualitative internal research for GLG business products, including conducting over 30 client interviews to understand how they perceived our brand, how they utilized and leveraged our work, and general market research unmet needs in the industry they would like to solve. • Responsible for monthly HCLS newsletter, including research and content writing. • Led yearly conference planning, including managing budget.

New York, Ny, Us

• Managed direct reports, analysts and project managers, supporting quantification market research projects.• Created RFP's, case studies, and timelines to align with project needs.• Led internal payer panel improvement projects for operations team. Educated the team about payer segmentation, regional plan dynamics, lives, and market access. • Developed surveys (including screeners) for clients to ensure design will accurately collect data needed to achieve research goals through analytics. Managed project workflow through several internal teams, from sample collection, methods design, data collection, and through reporting and final delivery.• Developed a dynamic global survey for a rare disease that identified the HCP specialties most likely to cause misdiagnosis and lead to a delay in treatment. The results challenged the client’s way of thinking, and they were extremely pleased with the method in a complex disease state.

• Managed client relationships across several brands in oncology and neuroscience (Payer and CX teams). • Worked with brand marketing teams to develop materials for various audiences including flashcards, value propositions, and basic healthcare education materials. Stakeholders included payers, specialty pharmacies and distributors, physician's offices, and nurses.• End-to-end project work, including organizing internal teams, quality checking the work produced, and ensuring client needs were incorporated.• Assisted with advisory board planning, including content development, workshop facilitation, and follow-up recommendations.

Yardley, Pennsylvania, Us

- Provided support to pharma manufacturers through strategic project development, management, and delivery of results. Worked on research projects across all segments of US insurance (Commercial/Employer, Managed Medicare, HIX, Managed Medicaid, State Medicaid). - Comprehensive understanding of all Zitter Insights product lines, both quantitative and qualitative (Prior Authorization Tracking Tool, Managed Care Message Monitor, Patient and Office Staff Satisfaction Survey, Indices Oncology and Biologics Index and Custom offerings). These tools were primarily used by sales account managers and directors at manufacturers to measure the effectiveness of their field teams. - Designed a prior authorization and access research method for specialty drugs with biomarker and genetic testing needs that identified access issues, such as gaps in coverage or conflicting policies, prior to launch as well as 3/6/12 months post-launch.- Managed the Patient and Office Satisfaction Survey product line, including managing client relationships with over 30 specialty pharmacies. The product to surveyed patients and office staff on NPS metrics as well as other brand related questions, which could be used for payer contracting discussions and URAC accreditation. - Trained and managed a team of ~30 temporary employees for 2 years. Staff was a mix of in office and offshore individuals with varied skills and were focused on formulary and policy data collection.- Formulary and policy expert for 30+ oncology drugs (pharmacy and medical benefit).

Yardley, Pennsylvania, Us

Hillsborough, New Jersey, Us

- Managed lead generation operations for potential clients/projects for commercial buyer team- Redesigned branding and imaging for company brochure. - Developed a follow-up system for commercial buyer team enabling workload tracking. - Managed customer service operations for office.

- Managed all office tasks for the practice, including all state and federal filings, insurance claims, submitted prior authorizations, managed doctor schedules, patient issues, ordering supplies, sending mailers, etc.- Scored psychological assessments to aid doctors in diagnosis.

Hartford, Ct, Us

- Remotely managed more than 200 representatives across two call centers.- Tracked 500+ unique, time-sensitive work types that needed processing, including state filings.- Formally trained in Property & Casualty insurance lines, customer service protocols, and best practices.- Completed 6-week intensive training centered on interpreting insurance language and policy.

Hartford, Ct, Us

London, England, Gb

Bachelors Of Art, Psychology

Bachelor’S Degree, Psychology