Kelly M. Email & Phone Number

Bend, Or, Us

Bend, Or, Us

Bend, Oregon, United States

As an Operations Manager, my primary responsibility is to oversee the daily operations of the business, including the hybrid and remote teams with a strong focus on human resources. This involves managing the full life cycle of employees, from recruiting and onboarding to offboarding, while also promoting a positive company culture and ensuring productivity.In my role, I work closely with other department managers to ensure that HR policies and daily operations are aligned with the… Show more As an Operations Manager, my primary responsibility is to oversee the daily operations of the business, including the hybrid and remote teams with a strong focus on human resources. This involves managing the full life cycle of employees, from recruiting and onboarding to offboarding, while also promoting a positive company culture and ensuring productivity.In my role, I work closely with other department managers to ensure that HR policies and daily operations are aligned with the company's overall goals and objectives. I also prioritize fostering a positive work environment and ensuring employee satisfaction.My goal is to successfully implement HR policies and procedures that will improve employee retention and engagement. My management style emphasizes collaboration and open communication, which has led to effective problem-solving and streamlined operations.I am committed to continuously improving HR processes and staying up-to-date with industry trends and best practices. Additionally, I enjoy networking with professionals in Bend and Redding and staying connected to the local business community. Show less

Leesburg, Virginia

Managed a comprehensive resort-wide recreation program, including fitness and wellness programs, membership programs, corporate/group recreation, day camps, and special events.Responsible for preparing and managing the annual budgets for the recreation division, along with approving purchases of supplies and operating inventory for recreation programs.Direct oversight that included overseeing payroll, inventory, and revenue growth.Led the hiring, training, and evaluating… Show more Managed a comprehensive resort-wide recreation program, including fitness and wellness programs, membership programs, corporate/group recreation, day camps, and special events.Responsible for preparing and managing the annual budgets for the recreation division, along with approving purchases of supplies and operating inventory for recreation programs.Direct oversight that included overseeing payroll, inventory, and revenue growth.Led the hiring, training, and evaluating of the work performance of full-time and seasonal personnel, including the supervisor, lifeguard team, personal trainers/group fitness instructors, and recreation reception staff.Member of the Safety Committee and provided for risk management practices, ensuring that all safety rules, regulations, and procedures were followed, and recreation employees and lifeguards were trained in safety procedures.As part of my commitment to customer service and company branding initiatives, I was selected to conduct the Destination Hotels Destination DNA Training program, which is a blend of customer service and company branding initiatives for all resort employees. Show less

Bend, Oregon

Led recruiting, selecting, and supervising quality personnel for recreation. This included interviewing, training, motivating, wage and salary administration, performance reviews, and development.Responsible for managing all the recreation programs, which included a bike rental shop with 400+ bikes, challenge ropes courses, seasonal youth camps for ages 3 to 18 years old, pool activities, corporate recreation and team building activities, as well as organizing community-wide special… Show more Led recruiting, selecting, and supervising quality personnel for recreation. This included interviewing, training, motivating, wage and salary administration, performance reviews, and development.Responsible for managing all the recreation programs, which included a bike rental shop with 400+ bikes, challenge ropes courses, seasonal youth camps for ages 3 to 18 years old, pool activities, corporate recreation and team building activities, as well as organizing community-wide special events such as the 4th of July bike parade, month-long Christmas events, giant Easter egg hunt, and fun runsManaged the development of the annual budget, monitoring of expenditures, and capital projects, and maintenance of financial and participant activity reports.Managed the publications for brochures, posters, news releases, websites, and community meetings.Assisted in events with community partners such as homeowners associations, parks and recreation, and local safety officials.Successfully led the Hospitality Internship program with students from various parts of the United States.Provided excellent customer service per Destination Hotel standards and assisted in situations to ensure guest expectations were always exceeded. Show less

As a coffee shop manager for Bellatazza, I planned, directed, and coordinated the operations of a fine dining café. I maintained systems and procedures for operating efficiently, prepared weekly and monthly payroll and sales reports, and placed store supply orders. Additionally, I oversaw monthly company invoicing, store inventory, and staff meetings.As part of my role, I delegated store responsibilities to staff, directed store hiring and training, and monitored and measured… Show more As a coffee shop manager for Bellatazza, I planned, directed, and coordinated the operations of a fine dining café. I maintained systems and procedures for operating efficiently, prepared weekly and monthly payroll and sales reports, and placed store supply orders. Additionally, I oversaw monthly company invoicing, store inventory, and staff meetings.As part of my role, I delegated store responsibilities to staff, directed store hiring and training, and monitored and measured productivity, goal progress, and activity levels. Through my leadership, I ensured the efficient functioning of the coffee shop. Show less