Kelly Mowatt Email & Phone Number

Batavia, NY, US

Albion, New York, United States

Chicago, Illinois, United States

• Laid off 2/1/23 - reduction in work force to cut costs. **
• Assisted with implementation and management of new third-party insurance vendor, while closing out billing for previous insurance vendor.
• Close interaction with vendor liaison, including weekly call with vendor management team.
• Updated MSP with Forced Place insurance policy data received from third-party vendor for monthly Real Estate Owned (REO) file.
• Researched, processed, and worked tasks received from third-party insurance vendor.
• Oversight of monthly billing statements for Forced Place insurance for tracking file, processed monthly Real Estate Owned (REO) Homeowners, Flood and Liability Insurance for entire portfolio, working with AHP.

Buffalo, New York, United States

• Reviewed onboarding hazard insurance data provided from prior servicers to create MSP boarding templates for the Service Transfer Associate.
• Generated post boarding letters for all loans in acquisitions.
• Completed Escrow Analysis including utilizing OCIE to pull the Annual Escrow Account Disclosure Report and generated letters the following business day.
• Managed Escrow Mailbox researching insurance issues, contacting insurance companies/agents, updating MSP, saved policies to document storage system.
• Worked directly with vendor oversight for department vendor outsourcing of Forced Place Insurance, who are not an MSP client.
• Oversight of monthly billing statements for Forced Place insurance.

Williamsville, NY

• Prepared Foreclosure motions including all documents for court proceedings
• Prepared various other court documents for Attorneys in preparation of court

Batavia, New York

• Provide direct support and care to individuals with developmental disabilities
• Med Certified - Provide individuals with prescribed medications

One Fountain Plaza Buffalo NY

• Managed Collateral Insurance mailbox investigating and researching Flood Zone disputes
• Handled complex customer inquiries and correspondence concerning their flood zone
• Assisted in vendor oversight for department vendor outsourcing
• Ordered Flood Certificates and updated system of record
• Completed exception processing and researched flood insurance, while adhering to regulatory guidelines
• Responsible for multiple system business and product lines

Elma, New York

• Managed Escalation Mailbox investigating and resolving any customer complaints from start to finish
• Worked on high level audits for our investors and our USAA portfolio
• Optional Products – worked daily with various insurance vendors to ensure products were builtcorrectly post boarding; including manually building product lines.
• Resolved any Optional Products escalations – conducted thorough research involving monitoringbilling and statement letter cycles; reviewing the application of payments and requested necessary adjustments to be made.
• Disaster Coding and Reporting – Tracked all FEMA Declared disasters ensuring all loans were properly coded and portfolio reporting was accurate.Additionally, worked with property preservation for follow up and code.

Elma

• New Loan Set Up – Oversaw the onboarding and activation of 5-10,000 loans averaged monthly
• Extracted insurance policies and origination documentation, working with our vendors to boardescrow correctly
• Conducted a comparative post board review utilizing closing documentation against the systemof record

Elma, New York

• Effectively managed a portfolio of over 50 ongoing short sales on a monthly basis
• Collection, review and approval of all closing documentation; ensuring documentation was received by all deadlines
• Underwriting of all financial documentation and determined program eligibility through DTI calculations andfinancial assessment
• Maintained all Service Level Agreements for Processing, Contact Frequency, and Call Quality in accordance withregulations and investor guidelines

Albion, New York

• Effectively managed a fluctuating pipeline of delinquent loans – determining customer eligibility and solicitingfor loan modifications and other bank programs for loss mitigation
• Balanced both Inbound and Outbound Customer Service calls – meeting and exceeding all metrics set forcall quality and quantity
• Collected and reviewed all applications/documentation and submitted for approval

Albion, New York

• Monitored the progress of loan modifications; ensuring all delays were addressed promptly to ensurecontinual customer satisfaction
• Researched and resolved various account related issues with little supervision
• Responded to internal and external inquiries from customers and vendors

Albion, New York

• Effectively managed a large pipeline of delinquent loans – personally assisting customers with lossmitigation options Knowledgably answered customer inquiries regarding payment research, loanmodifications, and.
• Balanced both Inbound and Outbound customer service calls – met and exceeded all metrics set for callquality and quantity
• Partnered with customers – perfecting their hardship application, collecting and reviewing all documentationfor underwriting

Albion, New York

• Effectively managed a large pipeline of delinquent loans – determining eligibility and soliciting for SpecialForbearance programs: worked with customers to prevent default.
• Balanced both Inbound and Outbound Customer Service calls – meeting and exceeding all metrics set forcall quality and quantity
• Personally, handled all customer inquiries regarding loan status and application progressTelephone Banker November 2008 – February 2010
• Provided confidential information to caller only after properly authenticating caller in accordance to set policyand procedures
• Handled escalated issues and worked to diffuse situations to ensure customer satisfaction
• Demonstrated appropriate and professional phone skills, always exhibited composure and patience

Albion, New York

• Provided confidential information to caller only after properly authenticating caller in accordance to set policyand procedures
• Handled escalated issues and worked to diffuse situations to ensure customer satisfaction
• Demonstrated appropriate and professional phone skills, always exhibited composure and patience
• Focused on first call resolution for customers issues; maintained excellent call quality scores

Albion, New York

• KYC, reviewed and investigated red flags, conducted case investigations, and prepared reports of findings
• Through meticulous monitoring, scrutinized any suspicious activity and alerted the AMP Compliance Officer
• Measured and assessed alerts for potential money laundering risks in the bank
• Evaluated cash and currency transaction reports, performed in depth analysis of all incoming and outgoingmoney

Albion, New York

• Provided confidential information to caller only after properly authenticating caller in accordance to set policyand procedures
• Handled escalated issues and worked to diffuse situations to ensure customer satisfaction
• Demonstrated appropriate and professional phone skills, always exhibited composure and patience
• Focused on first call resolution for customers issues; maintained excellent call quality scores

Albion, New York

• Responsible for verifying payee header information in congruency to system reporting
• Researched exceptions and correcting for future billings
• Prepared and transmitted the daily wire to ensure timely disbursements of all homeowner insurance policies
• Worked and researched stale dated and returned check reports; reissuing checks as needed

Albion, New York

• Pulled loan files from secured vault for Investor Loan Pool Sales
• Data Entry and Records management consisting of entering new loans into the system of record
• Reviewed collateral files to ensure all documentation was present and accounted for; prepped for service release
• Met regulatory standards, and complied with established guidelines

Associate'S Degree, Business Administration And Management, General

Diploma