As a Client Services Director, I know what it takes for client success and increased revenue: buyers’ experience and product offering. I am a visionary, and when I saw the need for improvement, I jumped right in offering process improvement and services delivery strategies, unifying systems and teams for the deployment of corporate software. As director, I streamlined the program, product, and project teams to establish cross-functional goals, enable strategic focus to exceed all KPI’s measuring revenue, long term customer satisfaction, and monitoring. The team supported the delivery of services, billable utilization, actual vs sold and on time delivery for assigned customers.To cultivate and secure new clients, there needed to be cohesion, thus, I created new procedures where the team takes accountability for customer journeys, utilization, customer satisfaction, and evolution. Executives trust my vision, employee development, and strategic planning, and I serve as an expert and liaison between clients and parties to rapidly resolve issues. Additional highlights from this position include:✩ Captured 9 Fortune 500 clients and portfolio of 25, supporting the delivery of software solutions to meet clients’ needs.✩ Directed $45M platform design and migration for Charles Schwab.✩ Cultivated high-performance project teams with strategic goals.

In this role I was selected by C-level executives to direct and manage flagship technology applications, by developing solutions (media interconnect) to pull calls from other vendor technology to identify calls across multiple regions. I was the point of contact to the premier client driving the technology development, rapidly addressing escalation to meet client needs and squash any issues. I could not do this work alone; thus, I built a high-performance, cross-functional team across 3 departments. Additional accomplishments include:✩ Secured $15M in additional sales by providing technology solutions for major clients.✩ Managed multimillion-dollar portfolio of technology-driven project initiatives for multiple business units.✩ Received Customer Impact Award 2 consecutive years, recognizing customer engagement and program delivery.This is only a small snapshot of my impact. I did not shy away from any challenge thrown at me and helped vastly increase the company’s portfolio.

This role focused on project management, and providing superb direction to teams to achieve deliverables for increased client satisfaction. I directed and managed high-profile programs and projects from inception to implementation, providing comprehensive leadership for the entirety of the development lifecycle, including requirements analysis, design, development, testing, and delivery. This required organization and accountability, 2 things I never shy away from. My hard work and reliability led to the executive trusting me with multimillion-dollar projects annually.

I began my career immersed in technology and service implementation, where I quickly learned that to be successful, I needed to listen and understand client concerns. I created and managed a new business line, supporting field engineers. I enhanced client engagement, developing best practices to allow for individual and team success. My efforts included:✩ Became the liaison between field engineers and clients during installation, troubleshooting diagnostic issues at customer sites.