Kelly Muldoon Email & Phone Number

Greeting everyone who enters the studio with enthusiasm, energy and knowledge.Presenting the OTF concept to any interested consumers, also known as "intros".Working at our front desk which includes answering phones and talking to members among other tasks.Giving studio tours.Working hand-in-hand with trainers to guide intros through their first Orangetheory workout.Selling memberships to help the studio thrive.Following up on prospective clients.Handling members' concerns in a professional and objective manner with the goal of resolution.Participating in marketing and outreach events.Ensuring all areas of the studio are kept clean and organized.

North Attleboro, Massachusetts, United States

Responsible for providing Five-Star Customer Service to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.Proactively address customer concerns with confidence and know when to escalate and partner with the leadership team.Promote all alteration services and personalization options.Ensure proper measurements are taken and entered for each event as required for ordering dresses to minimize returns. Respond promptly to all customer questions by providing thorough product and service information.Build relationships to meet and exceed customer satisfaction and loyalty.Sell additional add-ons and promote services, confirm contact information, review receipt/polices, and schedule all future appointments as needed.Perform other duties and tasks as assigned by store management including: Promotion and sign set up, Merchandising and visual changes, Markdowns and inventory counts. Attend and work Bridal Shows as needed with Store Manager.

Providence, Rhode Island

Responsible for providing administrative and analytical support including completing required paperwork, updating databases, maintaining records, conducting limited research projects, and providing administrative coordination with trading, operations, and client service areas. Additionally, infrequently consulted for ad-hoc projects, such as organizing events and reservations department wide, handle visitor(s) access and other miscellaneous requests.

Providence Place

Supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership. Assists the management team in ensuring excellent visual merchandising and operational standards. In the absence of the Store Manager or Assistant Store Manager, the Sales Lead acts in the capacity of the manager on duty.

Provide support to the Head of HRSS Business Support, VPSet-up new courses and classes/ make changes to existing classesProcess enrollments for learnersCreate and maintain procedures to ensure activities are completed efficiently Participate in process design review sessions while looking for continuous improvement Troubleshoot problems and assist in identifying/ resolving issues while meeting SLAsTesting of system upgrades, fixes or enhancements

Executive Assistant to the Director of Operations for HR Planning and Business Support (HR Solutions) as well as the HR Analytics team.

Responsible for miscellaneous tasks within the Technology Services department.

Providence Place Mall

Responsible for executing floorsets using the brand guide as directed to build sales, maximize profit and create the optimal store experience.

Providence, Rhode Island Area

Small Team ManagementTraining and Developing Entry LevelInterviewingSalesGeneral Office Duties

Ensure all inventory is up to date (Transfers, drop shipments, damages, unknown/known theft)Wage Summary, ExpensesInteracted with customers to resolve problems and ensure satisfactionTrained/ interviewed new employees (approximately 2 new associates every hire period)Set- up displays and design in- store promotional advertisements

Logging of stories, help set up before airing, greet/ entertain guests, help in the kitchen, take pictures, helped with “Search for a Star”, travel to live airings, filming

Door opener/ closer, greeter, seat customers to the proper table.

Bachelors Degree, Communications Minoring In Business

Activities and Societies: Active member on the Velocity Dance TeamTransferred in from Mitchell College as Junior.

Bachelors, Sports Communication

Activities and Societies: Work study- working at the school gym Freshmen and Sophomore year MVP Student Sigma Alpha Pi- Presidential.