Kelly Mulholland Lane Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

- Develop tools, methods, processes and training materials in commercial excellence to deploy Alliance Partners’ unique capabilities into Bain case work and client & product solutions- Create selling materials for internal and external client teams, including proposals- Build and support pipeline management process, in collaboration with Bain practice teams and Alliance teams- Manage logistics of internal and external marketing activities with select Alliance Partners- Manage multiple projects under tight deadlines across multiple time zones/geographies- Develop foundational awareness of all established players and emerging newcomers- Create and deploy process to refresh and update ecosystem landscape POV on ongoing basis- Support development of repeatable model to identify ecosystem current-state and future opportunities- Codify new insights to enhance repeatable partnership playbook: knowledge capture and synthesis

Dallas/Fort Worth Area

- Coordinate and manage the capture and sharing of Bain’s Industrial Goods & Services knowledge and experience base into our global intranet platform. This includes the processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching.- Provide support to case teams in selling and serving situations.- Support the Practice Area Director regarding Practice Strategy and Operations.- Serve as a member of Bain’s global Product, Practice, and Knowledge team by contributing to global improvement projects, cross-practice collaboration, training, and mentoring.

Plano, Texas

Provide superior customer service while managing clients’ custom quantitative market research projects. Directly interact with clients, ensuring all projects are successful from start to finish. Maintain full project ownership in delivering complex custom market research projects with a project duration typically between 24 hours to 2 months. Build and grow effective, professional working relationships with clients, providing them guidance and advice as it relates to Research Now’s products and services. Manage multiple concurrent quantitative projects in a fast-paced environment with minimal error. Ensure project tasks are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.). Effectively communicate both as an individual and as part of a client-facing project team.

Plano, Texas

Manage multiple projects at any given time, ranging from sample-driven to full service. Work closely with internal teams, as well as external sources, to ensure maximum customer satisfaction. Consistently exceed client expectations from project inception through completion. Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner. Coordinate project task activities between project team, internal support teams, and external vendors. Set up and monitor reports to evaluate key project metrics, such as project profitability, and ensure quality measures are followed.

Creve Coeur, Missouri

Served as Project Director while working throughout entire research process of delegated client projects. Coordinated internal project process and provided support for project management. Engaged in both quantitative and qualitative marketing research while using primary collection methods. Utilized phone, fax, web, IDI, focus group, and intercept interviewing/research. Gathered, tabulated, and analyzed data while following strict quality control. Submitted sample requests, run cross tabs, disposition, and frequency reports. Developed tab plans, as well as programming notes, used for development and design of research programs used for the specific client projects. Prepared reports that were professionally delivered to clients.

Edwardsville, Il

Provided comprehensive support and assistance in coordinating and facilitating curriculum for General Business Administration course 301. Served as a knowledgeable, accessible point of contact throughout the semester. Tracked and maintained student records and grades. Also assisted in the International Business Program while introducing study abroad and travel study opportunities to unfamiliar students. Served as a point of contact for potential interest and dealt with administrative work. Consistently accepted additional responsibilities to meet deadlines and address the ever-changing needs of faculty and students. Recommended solutions and proposed future teaching applications that were appreciated and implemented by the instructor.

Springfield, Missouri Area

Provided comprehensive support and assistance in coordinating and facilitating curriculum for college-level courses in Macroeconomics, Microeconomics and Applied Econometrics. Served as a knowledgeable, accessible point of contact throughout the semester. Tracked and maintained student records and grades. Led individual tutoring sessions and group discussions.

Master Of Business Administration (M.B.A.)

Activities and Societies: Graduate Assistant for the Department of Business

Bachelor Of Science(S), Economics & Market Research, 3.53

Activities and Societies: Omicron Delta Epsilon - Honorary Economics Fraternity, Honors College, Honors Council, Alpha Delta Pi Sorority.