Assist individuals with developmental disabilities and their families by providing service coordination, case management and advocacy, while linking them to existing community and state resources.Facilitate/support the process for individuals/families applying for services, supports, and guardianship.Advocate and support families/individuals in a manner that increases opportunities for participation in the community by responding to the changing needs of the family as a whole, while balancing the use of informal and formal resources.Secure all necessary referrals, documentation, and relevant data to determine the individual’s unique needs are included in their service planning - including (though not limited to) Support Intensity Scale (SIS), Health Risk Screening tool (HRST), Individual Service Agreements, and ongoing contact notes.Facilitate planning meetings for individuals including completing, compiling, and processing Individual Service Agreements/Amendments/Action Plans and other related documents as requested or required by providers.Assist families with budget administration and serve as a liaison with community members, state agencies, and service providers as needed. Participate in transition meetings (for individuals heading into adult services).Assist other departments in times of short staffing as needed.

Provided strength based facilitation of services to youth/families with significant emotional or behavioral challenges working towards keeping them in their community. Worked to create a caring, non-judgmental atmosphere focused on youth and family strengths.Brought together a carefully chosen community-based team to support the youth/ family's needs by developing and monitoring a plan of care. Provided services in the home, school, and other settings as needed.Facilitated meetings with community resources (including teachers, counselors, insurance representatives, administrators, healthcare staff, area agencies, and natural supports) with the intent of building collaboration and a seamless plan of care.Built on family and youth strengths to address identified needs.Helped families navigate complex service systems.Coordinated and facilitated appointments remotely and in person to connect families with critical support.Maintained relationships to ensure ongoing support and professional care to achieve positive outcomes.Training in Youth First Aid/ Suicide Prevention, Trauma Informed Care, ACES - Adverse Childhood Experiences, Substance Misuse / Harm Reduction Strategies.Position started in the Office of Student Wellness/ SAU 6 (grant based) and transitioned to Connected Families NH (affiliated with Cheshire County). Staffing, supervision, office location, and responsibilities remained approximately the same.

Managed projects and overall affiliate operations with the President and Board of Directors.Provided assistance to the President in meetings - evaluating adherence to policies, standards and legal requirements.Worked with the Executive Committee and other committees to accomplish annual goals established by the Board - new initiatives, revenue growth, trimming building costs, and improving overall operations.Completed all affiliate administrative work and data reporting. Provided direct and indirect Board education.Provided information and staff support to committees including but not limited to: assisting Executive Committee on personnel, planning, organization and budgeting, assisting Construction Planning, Church Relations, Volunteer Coordination, Family Selection, Family Support Committees and Re-Store Committee.Provided main office services. Answered phones, responded to emails, maintained affiliate website, manned Re-Store (commercial business) when staff was not available. Organized office operations and developed affiliate processes and procedures.Worked with Executive Committee to create and adjust new Office Manager / Executive Director position. Organized and presented homeowner application process sessions. Educated, answered questions, and provided assistance to individuals attempting to apply for a Habitat home. Worked with individuals contacting Pemi-Valley Habitat for Humanity to connect them with area resources in order to address immediate and long term needs. Including but not limited to: health insurance, financial counseling, debt negotiation, transportation, food and fuel assistance, child care and housing. Worked as a family support liaison to 3 Habitat homeowner families. Stayed in regular contact with families and provided advice and assistance when life events (death of family member, loss of job, etc.) threatened family stability.

Independently administered coed residence hall of 215. Job responsibilities included: managing and adjudicating discipline, crisis intervention, security, occupancy, business transactions, payroll, hall desk operations, hall and program budgeting, staff meetings, facilities and grounds concerns, computer lab operations, dealing with parental concerns and duty rotation for campus wide emergency coverage. Directly trained, supervised, scheduled, and evaluated 10 desk workers, 1 office assistant, 6 Resident Assistants, and 1 Assistant Residence Director.Developed and fostered community, social skills, and growth through programming, community builders, daily interaction, and low level counseling.Assisted weekly in department office with phone calls, questions, and customer service. Worked cooperatively with offices such as Campus Police, Counseling Center and Financial Aid to train & orient campus wide student staff of 60.Provided guidance & assistance for summer conferences, summer students and new student orientation.Chaired and assisted with department committees on training, department improvement, staff development and retention, business continuity and workplace environment.Worked as advisor for International Student Support Committee and Homelessness Task Force.Volunteered with Meals for Many, Habitat for Humanity, and area food drives.