• Supported the EVP of Governance and Compliance. Arranged meetings, coordinated travel, screened telephone calls and completed special projects, including managing the transition of Board and committee documents from a program the company paid for to SharePoint. Trained Executive Assistants how to navigate the Board Portal on SharePoint and transfer their committee documents to SharePoint. Trained Board and committee members how to navigate the Board Portal on SharePoint. Prepared packets for the Board of Directors, Audit, Compliance and Risk Management (ACRM) Committee, Internal Compliance Committee and transcribed minutes. Prepared expense reports, coded invoices for payment, reconciled credit card statements, and ordered office supplies. Assisted with updating policies in the policy management system (PolicyTech).• Upon the departure of the EVP of Governance and Compliance, transitioned into a role supporting the VP of Compliance, Quality and Risk Management and her team. In addition to the tasks mentioned above, special projects included the transition of company policies from PolicyTech to SharePoint, preparation of electronic and paper documentation for the Commission on Accreditation of Rehabilitation Facilities (CARF) inspections, and preparation of annual insurance applications which requires collection of data from Finance, Human Resources, Facilities, etc., and submitting to insurance broker. Manage documentation and storage of hard-copy files on SharePoint, tracking dates to be shredded. Manage the OnSolve emergency mass texting program, keeping it up to date. Assisted with tracking of contracts in Excel and SharePoint after the departure of the Director of Contracts until a replacement was hired and trained. Transcription of meetings has transitioned from Board meetings to two Quality Improvement Committees, Safety Committee, Team Leaders, and many other meetings.

• Provided administrative support to the Eastern Region President, Branch Manager, Construction Superintendent, Account Managers, Foremen and Insulators, which required attention to detail, organization, prioritizing and multitasking.• Processed new hire paperwork and weekly hourly payroll for the East Petersburg branch union employees. Payroll was entered into DTC, coded to the correct employees, local union pay rates, projects and labor codes. Maintained personnel files.• Entered new projects, codes, budgets and invoices into JDE/E1 (Oracle) database and maintained job files. Created various weekly and monthly reports and distributed to the team. Monitored and followed-up on outstanding invoices/collections and lien releases. • Transcribed minutes from weekly project-management conference calls for the Eastern Region President.• Tracked and renewed training, certifications, and memberships.• Coordinated on and off-site meetings, events and catering.• Notary and Receptionist.

• Hired as Administrative Coordinator, reporting to the VP of Marketing & IT. Duties included research and collection of data for analytical reports, maintenance of lot inventory maps, availability status and pricing, updating of internet links and photos for company website, invoice coding and various marketing projects as needed. • This position evolved into supporting the COO and temporarily supporting the CEO for several months upon the departure of two Executive Assistants, including managing the scheduling and calendaring of meetings and conference calls in Outlook and making travel arrangements. My job duties expanded to include payroll, including spear-heading the conversion to an electronic payroll entry/vacation tracking system. After the departure of the HR Director, I handled Human Resources duties for 3 ½ months until a replacement was hired.

• Assisted Project Managers in the preparation, documentation, organization, tracking and archiving of contracts, purchase orders, submittals, drawings, correspondence, invoicing, meeting minutes, Operations and Maintenance Manuals, etc., required to complete a construction project, utilizing transcription of dictation. Projects included Lancaster General Hospital and Ephrata Community Hospital. • Assisted the Accounting department with organization of invoices and filing, and served as Receptionist as needed.

• Provided administrative support to the executive management team and the entire staff. • Assisted Human Resources Director with many functions, including job descriptions, performance appraisals, organization charts, company newsletters, help wanted ads, personnel directory, meetings, travel arrangements, events, uniforms and ID badges. • Served as Receptionist, posted daily accounts receivable, monitored and tracked company credit card usage, office supplies, cell phone usage, company fleet maintenance, fuel expenses, registrations, etc. • Developed and coordinated the Wellness Committee and served on the Safety Committee, creating agendas and minutes.• Managed employee training process, established and maintained technical certification spreadsheets and expense records, merging D&E (Voice Operations) & ECOMM records after ECOMM acquired the Voice Operations Department of D&E Communications (where I was employed over 9 years). Initiated contact with technical training vendors and WedNet PA to obtain as much training reimbursement funding and grant money as possible, then submitted claims to use allotted funds and grant money. In 2008, my efforts saved the company $50,922 in what would have been out-of-pocket expenses, had the funds been mismanaged or expired.

• Provided support to the Voice Operations Manager and his team. Promoted from level 1 to level 2 to level 3 Administrative Assistant as a result of demonstrating my abilities and consistently taking on additional and more complex responsibilities. • Managed workflow processes for the PBX Voice Operations Group for Custom Work Orders and Change Orders for telephone system and cabling installations. Tracked and followed up on orders from start to finish, prioritizing and reviewing for completeness and accuracy. • Assisted with Y2K and Obsolete Systems Projects (organized spreadsheets, sent letters and updated customer database). Tracked telephone system equipment, software and warranties, and assisted with the conversion from Access to Oracle.• Maintained technical certification spreadsheets.

Collected information from current and potential clients as to what their needs were to fill open positions, matching their requirements to appropriately-qualified applicants. Interviewed applicants and placed them into current clerical and industrial positions. Processed payroll and billing of clients weekly for over 100 temporary employees. Served as office receptionist, answered phones, printed and distributed reports, filing, etc.

Posted to General Ledger, recorded refunds and reconciled logs of information. Prepared and processed credit card payments, drug clinic totals. Entered Medicare adjustments. Filed patient accounts.

Transcribed dictation from doctors and specialists and typed medical reports into the computer. Printed, sorted and distributed reports to appropriate departments, file room and physicians.

Word processing of letters, forms, reports, etc. Prepared expense vouchers and processed bills. Maintained attendance records. Coordinated conference and travel arrangements. Filing and Mail.Accomplishments:Earned an “Excellence By Any Measure” award. The award states, “With the transfer of a secretary who supported two division managers, Kelly has become the backbone in the provision of secretarial support to two divisions and two district level managers. Kelly trained two temporary replacement secretaries and did the work herself on the frequent occasions when the temporary replacements were late or failed to come to work. During this period, owing to vacation and sick days taken by the other district secretary who was nearing childbirth, Kelly provided a good deal of support to the other district as well. This effort grew with the departure on maternity leave of the other district secretary. Kelly helped train the permanent division and the temporary district replacements. She will also probably train the permanent district replacement. During the period involved, which continues to this day, Kelly has frequently been the only secretarial resource for all four managers. She has never once complained and has managed the workload and related priorities so that no work that was urgently needed was delayed. Kelly’s handling of a poor and rapidly changing situation for the past three months is a fine example of “EXCELLENCE BY ANY MEASURE.”

Maintained attendance records. Typed a wide variety of material, including letters, memos, purchase requisitions, minutes and bills of collections. Compiled and prepared monthly reports. Maintained files and reference materials.

Typed a variety of materials including medication cards, medication sheets, lab and consultation requests, consents for surgery, etc. Scheduled patient activities and diagnostic appointments. Prepared patient funds requests and purchase orders. Maintained medical records and attendance records.