- Increased client's portfolio market value 41% year-over-year on average- Developed & implemented networking-based marketing plan which increased # of units under management 22% - directly accounting for 45% of company’s growth since 2015- Decreased average turnover time 33%- Ensure 100% compliance with company standards and local, state, and federal regulations, including Fair Housing, Eviction, and Landlord/Tenant Law- Create and implement annual operating budgets to maximize net revenue, property value, and quality- Responsible for prompt response to tenant requests, including obtaining estimates, reviewing estimates to make sure they’re ”apples to apples,” ensuring repairs are completed in a timely manner, and resident follow up- Analyze market conditions and economic trends to develop competitive marketing data- Engaged in the selection of vendor services, contract negotiation, and daily monitoring of vendor performance to ensure 100% compliance with company standards of service- Process applications according to company’s underwriting policies, ensuring placement of highly-qualified tenants based on rental history, income, employment history, and credit- Inspect properties after move out, prepare scope of work for turnover, delegate repair work to appropriate vendors, and inspect properties to ensure work is completed in a timely and efficient manner- Assist in management of eviction proceedings (including representing the Owner in court and collaboration on case preparation with our legal team) and oversight of collections accounts- Train maintenance team on effective time management, preventive maintenance, and writing detailed invoices to provide consistent repair quality and increase resident retention-Head of 24 hour emergency response team

-Lead generated for sales by door knocking and cold calling-BOLD: Business Objective, A Life By Design program graduate

- Remained on-call to counsel the new General Manager and help with scheduling, payroll, accounting, and inventory management- Served as human resources to resolve conflict as existing employees transitioned to working with the new General Manager

- Overcame the obstacle of having no restaurant or sales management experience to lead my team to achieve profitability within our first 3 years in business.- Managed crew of 10+ employees- Increased net profit by 72%- Developed community involvement/outbound marketing plan which increased gross sales by 6%- Created overhead expense management, food/beverage/paper goods budget and inventory management, and food waste/theft reduction systems which directly reduced expenses by 14%- Team development, including on-the-job training, quarterly performance evaluations, hiring, and human resources- Accountable for monthly P&L reporting, preparing annual budgets, payroll, scheduling, vendor relations, bank reconciliation, workers' comp claims processing, and compliance with safety practices- Cost pricing for new menu items- Inventory and ordering management for food, beverage, paper goods, and linens- Followed up on comments through Yelp, Facebook, and internal feedback system to flag areas for improvement; implemented new standards of practice as necessary/retrained employees in response to customer reviews

- Created and edited engaging print and web content - Edited issues published with 100% grammatical and factual accuracy over a period of 18 months - Conducted 10+ interviews of chefs and general managers for print content - Recruited and trained 4 student interns over a 12 month period - Produced 8 issues over a 16 month period on or before deadline - Developed and maintained social media networking venues (Facebook, Twitter, Ning), increasing online presence by 150% - Managed 10+ contributing chef and staff writers

- Created and implemented 3 tier social media campaign, raising company’s online presence by 100% - Greeted members and prospective clients - Conducted membership sales with a 95% success rate - Managed member files - General clerical duties - Retail and snack sales using a POS System