Customer Experience
Current- Collaborated with internal and external partners to secure health coverage for over 2500 customers- Provided superior customer service, averaging a 5 (100%) CSAT score across accounts- Managed on average 60 customers per month with efficiency and attention to detail- Coordinated and conducted weekly team meetings- Supported various initiatives to increase customer experience and cross functional partnerships- Built training program and facilitated trainings, specializing in De-escalation, Empathy, Organization and Prioritization-Coach and mentor for peers helping work through complex problems, customer escalations, metrics support and career development