Kelly Peri Email & Phone Number

Manage the day to day oversight and coordination of company resources for defined enterprise relationships, and for ensuring a consistently superior customer experience. Acting as an enterprise client advocate and a liaison between sales, technical and operational personnel. Responsible for monitoring the compliance of our defined standards for communications, design, project management, delivery, quality assurance, training, managed services, billing, and reporting. Working closely with the Account Executive to expand Whitlock’s value proposition with enterprise accounts.Representative Accomplishments:Program Management: Organize, promote and implement effective program initiatives to fit the demand and priority of the systems to customers’ needs • Managed financial objectives through forecasting requirements, expenses, and analyzing variances• Developed the strategic business plan to optimize product offering, pricing, delivery, cost, and resources • Managed action plans, production, productivity, quality, and customer-service standards• Completed audits and determined program revisions for continuous improvementManaged four Global Accounts contributing to $10mm in revenue per year

Indianapolis, Indiana Area

Developed and maintained detailed service program definitions, guidelines, price management, quote to cash process development and management, opportunity funnel awareness, competitive landscape and positioning, and service delivery monitoring to ensure product delivery processes and procedures align with service specifications.Project Management: Utilize process, discipline, and leadership to break down functional silos, engage stakeholders, and ensure initiatives were completed within budget, scope, and schedule• Management/tracking of product for Audio Visual orders • Coordinated vendors to ensure the timely receipt of products • Collaborate directly with customers to establish installation plans • Managed installers and subcontractors to ensure installation timelines are met • Performed jobsite checks to ensure installation schedule adherence • Developed and managed a post installation check procedure • Communicated with installation resources to address punch items and develop resolution steps • Coordinated internal and external customers to align expectations • Track and report additional expenses incurred during the installation process • Change order management for additional items and fees associated with the project • Developed installation process check lists to ensure installation timelines were met Program Management: Conceive, organize, promote and implement effective service program initiatives to fit the demand and priority of the systems to customers’ needs • Managed financial objectives through forecasting requirements, expenses, and analyzing variances• Developed the strategic business plan to optimize product offering, pricing, delivery, cost, and resources • Managed action plans, production, productivity, quality, and customer-service standards• Completed audits and determined program revisions for continuous improvement

Created and maintained detailed service program, price management, quote to cash process development and management, new sale acquisition support, opportunity funnel awareness, competitive landscape and positioning, sales kit, sales training material development, and service delivery monitoring to ensure product delivery processes and procedures align with service specifications. Worked directly with Sales Management, Sales Representatives, Service Solution Architects, Operations Management, Marketing, Finance/Billing, Service Implementation, Network Services, Manufacturer partners and other business leaders and department managers to ensure AVI-SPL’s UnifyME Services program met customer needs, maintained or exceeded market competitiveness, and was supported organizationally to benefit the company and its customers. Contributed to the Service related revenue growth of approximately $18mm in 2009 to over $62mm in 2013 • Developed and maintained sales tool kits to increase sales by $41mm • Created a service contract program and order acceptance policies/procedures to achieve 35% margin • Designed Customer Care Specialists providing service contracts and renewals generating $3mm revenue• Negotiated vendor relationships with manufacturer’s and partner channels to increase product offerings • Developed unique pricing strategies aligning with corporate margin targets • Increased customer satisfaction by creating new service delivery processes • Utilized several networks to gain competitive intelligence and develop go to market strategy• Incorporated adult learning principles to improve service program training delivery• Collaborated with business leaders and peers to create product initiatives to achieve revenue targets • Bundled service offerings to improve margin while also increasing customer satisfaction

Regional Manager in Midwest Region. Managed and supported approximately 50 authorized dealers in Michigan, Ohio, Indiana, and Kentucky.

Manage approximately 20 Channel Partners across the US by developing and executing a sales strategy to meet their annual goals. Glowpoint’s 2007 revenue was 25 million dollars of which 40% was from Channel Partners

Managed the demonstration and training program to the authorized resellers of Sony’s videoconferencing division. Responsible for approximately 50 authorized resellers across the US.