Started as the Transaction Coordinator in May, earned my real estate license in February.

As Client Services manager, I am responsible for working with Digital Risk Operations Management to meet or exceed stated deliverables for Digital Risk clients, as well as partnering with business unit leaders to strategically identify areas of opportunity, solve problems, and increase efficiency. I operate as the key point of contact for Digital Risk clients.

In this role I built a processing team with over 70 processors completing over 9,000 units per month. I also planned the capacity and monitored the daily operations for our department while working closely with our core management team.

As Manager of Processing I developed training materials, conducted training, identified efficiencies, and performed pipeline management and Quality Control for a team averaging 20+ team members.

In this role, I completed post-closing processing reviews which consisted of stacking the file, collecting data and re-ordering all verifications from the time of closing to validate all information provided was true and accurate at that time.

Purchased auto loans from dealers and performed training for fellow employees.

Shopped for programs to meet borrower's criteria and submitted all required documents for closing and funding.

Prepared closing documents and worked in tandem with the broker, lender and customer to facilitate a successful closing.

As a Title Processor I ordered payoffs, communicated with borrower, closers, underwriters and all parties to facilitate a successful closing.

I was the receptionist, answering multiline switchboard, preparing CPL letters and processing post- closing documents.