Transforming Engineering Operations through Data-Driven LeadershipReporting directly to the CTO, I lead a cross-functional team (5 direct reports) to leverage data for impactful solutions across 3 business units, optimizing operations and driving significant improvements in efficiency, risk management, customer experience, and financial benefits.Key Achievements:+400% Increase in R&D Tax Incentives: Spearheaded the R&D Projects Taxes Incentives program, leveraging automation (JIRA / Data Lake), dashboards (Superset / Tableau), and improved governance to unlock substantial value.35% Reduction in Critical Incidents: Implemented data-driven solutions to identify and address issues, leading to a significant decrease in critical incidents and customer tickets.32% Faster Development: Utilized data insights and process optimization to streamline development, achieving a 32% reduction in lead time.22% Quality Improvement: Improved defect rates, bug fixes, and other quality metrics, resulting in a 22% enhancement in product quality.Streamlined Applications: Developed and implemented a roadmap for Engineering applications, enhancing integration, standardization, and data consistency.Standardized KPIs: Established 20+ standardized Engineering metrics and KPIs, ensuring data consistency and enabling informed decision-making across the organization.

Orchestrated a digital transformation program to modernize software development, resulting in enhanced efficiency, faster delivery, and better alignment with strategic goals.Key Achievements:Led a high-performing team of 7 direct and 23 indirect reports, empowering them to excel and deliver critical projects.Strategic Alignment with OKRs: Led the implementation of OKRs across the organization, ensuring strategic alignment between objectives and operational execution (OKR for JIRA). Data-driven tracking of progress ensured transparency and accountability.Spearheaded Agile Adoption: Successfully transitioned 70+ teams to agile methodologies, establishing a tailor-made operating model based on Scrum, Kanban, and SAFe frameworks. This resulted in increased delivery speed by 20% and a significant reduction in project lead time.Data-Driven Performance Optimization: Established clear metrics and reporting dashboards, including cycle time, throughput, deployment frequency, and lead time for changes. These data insights informed key decisions and fueled continuous process improvement.Enhanced Decision-Making with Data Analytics: Developed and utilized performance dashboards in PowerBI to monitor key metrics, identify trends, and provide data-driven insights for senior leadership. This facilitated informed decision-making and improved strategic effectiveness.Cross-Functional Collaboration: Effectively managed and collaborated with diverse stakeholders across technology, product, and business units, fostering cross-functional alignment and ensuring program success.

Empowering Global Collaboration Through Agile & Data-Driven InnovationSuccessfully drove Agile transformation and implemented data-driven practices within MyBudget, bridging continents and empowering cross-cultural teams.Key Achievements:Enhanced Agile Maturity across Borders: Led Australian and Sri Lankan teams (50+ people) through an Agile adoption process, achieving an 80% increase in Agile maturity. This resulted in faster delivery, improved quality, and enhanced collaboration between geographically dispersed teams.Data-Driven Optimization: Championed data-driven process improvement initiatives, leading to a 30% reduction in lead time and a significant increase in operational efficiency, particularly in client onboarding.Boosted Customer Satisfaction by 24%: Fostered a data-centric culture across business units by conducting workshops and facilitating sessions on data visualization and customer journey mapping. This, combined with analyzing customer feedback and usage data, contributed to a 24% increase in customer satisfaction.Data-Empowered Product Development: Mentored product owners and product managers on data-driven product management, equipping them to analyze user behavior and measure market trends. This ensured product roadmaps were informed by data, leading to improved customer experience and alignment with business goals.Streamlined Processes with Global Impact: Facilitated kaizen sessions and lean-agile initiatives, successfully streamlining processes and identifying areas for data-driven optimization across the entire organization.

Delivering High-Impact Programs On Time, On Budget, and with Exceeding Results.Key Achievements:Led the successful execution of 3 critical programs: Masterminded the timely and cost-effective delivery of the LIO (new payment device), HR (payroll migration and talent management), and CRM (Outbound Sales/Telemarketing and Campaign Management) programs, exceeding business expectations.Championed cross-functional collaboration: Effectively managed teams exceeding 90 individuals (LIO), 30 individuals (HR), and 50 individuals (CRM), aligning diverse stakeholders from various departments and 28+ suppliers (LIO) for seamless program execution.Drove measurable value: Secured R$ 20 million in annual cost savings through the HR program and facilitated a 100% customer satisfaction rate across all delivered projects, demonstrating a commitment to exceptional results.

Elevated Program Management Efficiency and Delivered Strategic Initiatives.Key Achievements:Led a high-performing team of 7: Orchestrated the efforts of a program management team, empowering them to excel and deliver critical projects.Delivered key programs: Spearheaded successful implementations of the Credit Risk program, Call Center Transformation, and Governance KPIs, contributing to improved financial performance and operational effectiveness.Masterminded project execution: Developed and implemented comprehensive project plans, schedules, and budgets, ensuring alignment with strategic goals and resource optimization.Proactive risk mitigation: Implemented a robust risk management approach, proactively identifying and mitigating potential issues, minimizing project delays, and ensuring smooth execution.Clear communication and stakeholder engagement: Fostered open communication channels with stakeholders, regularly addressing concerns and keeping them informed of project progress through reports and updates.

Led complex integration program, ensuring a smooth transition and maximizing synergies.Key Achievements:Managed a diverse portfolio: Successfully oversaw a portfolio of 12 critical projects spanning Mediation, Interconnection, Fraud, CRM, and BI systems during a major company merger.Achieved seamless IT integration: Masterminded the integration of complex IT systems and infrastructure, minimizing disruption and ensuring operational continuity.Promoted cultural integration and team collaboration: fostered a positive and collaborative environment for a cross-functional team of over 40 people, facilitating knowledge sharing and smooth integration across both companies.Minimized customer impact: Led the successful migration of customers to the newly merged platform with minimal downtime, ensuring a positive transition experience.

Leveraged data-driven solutions to optimize performance and generate value for Bradesco Retail Bank.Key Achievements:Spearheaded BI project: Led the design and implementation of a comprehensive BI solution for Bradesco Retail Bank, focusing on evaluating the financial and economic performance of their branches.Gathered and documented requirements: Collaboratively captured business needs and translated them into detailed functional requirements, ensuring project alignment with client objectives.Managed development and delivery: Effectively coordinated the development team, ensuring timely and cost-effective project execution while mitigating risks and addressing scope changes.Delivered impactful insights: Developed a data-driven dashboard that provided actionable insights to inform strategic decisions. This enabled the discontinuation of underperforming branches, resulting in a 38% improvement in efficiency and significant cost reductions for Bradesco's Retail Bank segment.Maintained stakeholder alignment: Consistently reported project progress and kept stakeholders informed, ensuring transparency and alignment across costs, schedules, risks, and scope changes.

Diebold Nixdorf, Business Intelligence Analyst, Sep 2001 - Jul 2004Leveraged analytical expertise to:Streamline operations: Developed and implemented data-driven solutions that reduced operational costs by 25%, including implementing the MTBF (Mean Time Between Failure) KPI for preventive maintenance.Deliver end-to-end solutions: Owned the entire BI development process, from understanding business needs to modeling databases and developing SQL scripts for new cubes, data marts, reports, KPIs, and dashboards within the Engineering area.Build robust data infrastructure with SQL Server: Built data pipelines for data extraction, transformation, and loading into a data warehouse, ensuring data accessibility and integrity.Enhance communication: Created impactful data visualizations with MS Excel and VBA to effectively communicate insights to stakeholders across all levels. Drive informed decision-making: Delivered clear and concise data analysis presentations to senior management, influencing crucial business decisions.