Kelly Reutter Email & Phone Number

Littleton, Co, Us

Centennial, Colorado, United States

• Manage projects with top-down oversight throughout the entire project lifecycle • Facilitate the definition of project scope, goals, and deliverables in support of business goals• Schedule appointments for initial consults and project review• Delegate tasks and responsibilities to appropriate personnel • Help implement new procedures and best practices • Develop systems to build efficiency and organization • Verify project flow and completion via project management software • Facilitate project process to meet customer goals • Identify project issues and work with Engineers and Account Managers to find solutions• Assist with customer onboarding process• Other duties as assigned by the President

- Conducts in-depth discovery meetings with current customers, researches, and collaborates with the technical team to propose IT and cybersecurity solutions in an inside sales capacity.- Provides consultative services to existing customers on technical and cybersecurity needs.- Solicits commitments, executes service agreements, and manages the customer onboarding process.- Manages customer relationships on an ongoing basis through regular customer touchpoints, business reviews, and acting as the customer advocate. Often serving as the first point of contact during an IT incident. - Coordinate handoff of customer requests and approved projects to the technical team, assist with project management and the ultimate delivery of services.- Project management from initiation to completion for multiple concurrent complex IT projects. - Assist with organizational initiatives to increase the number of managed endpoints, develop new service offerings, and improve process/service

Led innovation efforts through hands-on support and active engagement in implementing technology in a higher education environment. • Migrated 1600 users to MFA, SharePoint, Zoom, and MS Teams.• Successfully transitioned the college to work/teach from home, providing technology training and support, established a remote help desk and workflow• Implement a new helpdesk system, ticket workflow and raised the standard and customer satisfaction for ACC IT support by 27%• Built the team, hiring and on-boarding 4 full-time staff members and 10 student work studies• Establish change management support processes and regular end-user support sessions• Oversaw the installation of 70+ remote collaboration classrooms• Project managed the completion of $2.3M A/V Campus install• Received two awards for success throughout the pandemic

Colorado, United States

Greater Denver Area

Northern Colorado/ Denver Metro

Maximizing daily and weekly productivity, increasing sales capabilities through planning, scheduling, project status tracking and drafting communications for a top performing project manager. Meets with Clients, Insurance Adjusters, and handles on-site project management as needed.

Transformed day to day operations and team management for Enterprise Graduate Programs video production● Surpassed expectations while gaining coveted buy-in with key stakeholders and decision-makers● Developed and implemented on-boarding and training that led to a team success rate of 99.9%● Project managed industry-leading technology for ranked 1st in CO Online Graduate Program - Awarded Moving Mountains Award, by Director of IT● Mapped out a 3-year strategic growth plan

Kansas City, Missouri Area

Assistant Director of Media and Head of Creative Media, Kansas City MO, 4/2007- 8/2015Worked with the media department in video production and broadcast as well as management and administration for over eight years. Working closely with the Director of Media, overseeing a staff of 70 and an annual budget of approximately $1.2 million. Leading the Creative Media Department, providing digital media assets to over 40 unique departments. Continued to oversee various aspect of department administration hiring and onboarding.● Successfully implemented organizational restructure project● Served as Project lead on over 250 projects● Broadcast Producer and Technical Director for an annual conference, over 35,00registered attendees, 120,00 global web stream viewers, and broadcast on multiple international Broadcast channelsAssistant Live Production Manager 8/2010 - 11/2013 Responsible for leading and managing of Live Production Department. Responsible for the hiring and onboarding of new personnel, for the continued development of staff through a review process, feedback, and training. Organized and led departmental and client meetings. Scheduled 180 to 300 broadcast production hours weekly serving both flexible and fluctuating production needs. Directs and produces live television broadcasts.● Broadcast Producer and Technical Director for an annual conference in both 2011 and 2012 each with 25,000 in attendance and viewed globally by 60,000 and aired live on an international TV channel● Developed and implemented the scheduling, training, accountability, and disciplinary processes for a department of 50.

Kansas City, Missouri Area

Creative Media Production Manager 2009 - 2010 Managed Creative Media Department, reporting to Executive Producer. Assisted with the administration for Live Production Department including; scheduling, hiring and training, responsible for organizing, scheduling and producing video projects; managed and directed video editors, cameramen, misc. crew and talent. Led weekly production meetings.● Managed and directed live production for annual conference 2010 which had over 20,000 in attendance, was viewed globally by over 30,000 and aired live on an international TV channel● Served as lead producer on over 50 promotional and podcast videosSection Broadcast Manager 2008 - 2009 Managed production teams for television broadcast, responsible for production, staff training, skill development, and scheduling. Ensured quality of broadcast. Maintained copyright and broadcast related legal documentation. Coordinated with global television networks in the transfer of our live broadcast.● Managed and directed live production for annual conference 2009● Facilitated personnel placement and scheduling for a staff of over thirty.Production Team Manager 2007 - 2008 Managed production team of 4 people responsible for 2-4 hour slots of a television broadcast.● Responsible for department scheduling● Filled various production roles for the live production for annual conference 2008Production Team Member April - October 2007● Established a training curriculum that was adopted by the program I was attending